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“Great location to dowtown Sedona”

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Best Western Plus Arroyo Roble Hotel & Creekside Villas
Ranked #4 of 48 Hotels in Sedona
Certificate of Excellence
Reviewed 26 October 2013

Room 404 - booked online through their web site using the special rate for a 3+ night stay. Two queen beds, Red Rock view, balcony in the main hotel building - base rate $195.20 which included free WiFi and breakfast.

Check-in went smoothly and the staff were very friendly, professional, and helpful. The grounds are lovely and the hotel location is perfect if you want to be within walking distance of the many stores and restaurants in downtown Sedona. We had no problems with finding a parking spot throughout our 5 night stay although making a lefthand turn out onto the main road was challenging at times. Although the main hotel building looks to be older than the rest of the property (to me), they are making efforts to keep it up-to-date both in decor and maintenance.

Our room was clean with the usual amenities including refrigerator and safe. The bathroom had one sink that was located outside the bath/toilet area (lots of counter top space). The refrigerator is located under that sink. The curtains in the room did a great job of keeping the light out, the temperature of the room was consistent with our thermostat setting, and the beds were comfortable and we slept well. The TV had good reception/picture and a variety of channels. The WiFi had a good/fast connection and extended to the breakfast area as well. The view from our balcony is beautiful. WARNING: when walking out onto the balcony...make sure not to fully close the sliding glass door or you will be locked out! Fortunately, I saw the sign posted on the sliding glass door (my husband missed it) and heeded the warning but it looked like quite a few people hadn't by the dents and scratches to the frame. Note: the screen in our sliding door needed replaced...it was in poor shape. The hotel complex has many amenities (indoor and outdoor pool, sauna, pool/ping pong table, workout facility, tennis courts, hot tub, just to name a few)...you just have to walk down a short distance towards the condo/timeshare area. As hotel guests, we have access to all the amenities of the clubhouse. There is also a pool right behind the main hotel building.

Breakfast is served in a separate building beside the main hotel building. There is outside and inside seating with a nice view of the red rocks. This breakfast dining experience had the best layout we encountered throughout our two-week trip around Arizona. They serve both hot and cold food items and the selection is varied and numerous. The staff is friendly and they do a great job of keeping food items filled and the area clean.

We had no issues during our stay and would recommend it.

Stayed: September 2013, travelled as a couple
1  Thank OhioOtters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 8 November 2013

Dear OhioOtters,

Thank you for taking the time to review your experience at our hotel. As a family owned business, we take pride in consistently updating and maintaining the property for the enjoyment of our guests, and are pleased to hear that you found the accommodations and grounds to be clean and comfortable. I appreciate you bringing the screen door to my attention, and will have it replaced.

I am thrilled to hear that breakfast was the best you had throughout your trip in Arizona and that the staff took great care of you!

I hope that we have the pleasure of seeing you again on your next trip to Sedona.

Warm Regards,
Lonnie Lillie
General Manager

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1,296 - 1,302 of 2,035 reviews

Reviewed 24 October 2013

Spent 2 nights here with my son and sister-in-law. We could have stayed longer. Ideally located in Sedona, easy access to trails and covenient and walkable to downtown tourist area. Our room had a fabulous view of Snoopy rock. Extensive grounds with private walking trails, indoor and oudoor pools, jacuzzis, lots of amenities. Complimentary breakfast had lots of variety and choices. You could have a hearty meal and be ready for a day of hiking. Staff are very friendly and helpful. Definitely a place I'd be very willing to return to.
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  • Stayed: October 2013, travelled with family
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1  Thank goldie019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 8 November 2013

Dear goldie019,

Thank you for your review. I am glad that you enjoyed the view and had the opportunity to experience some of the many amenities the hotel has to offer. I hope you’re able to visit us again soon and explore more of Sedona’s beautiful hiking trails and scenic surroundings

We look forward to your next visit very soon.

Warm Regards,
Lonnie Lillie
General Manager

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Reviewed 19 October 2013

Visted Sedona with my Aunt and Uncle from NY. Booked a regular room based on the Tripadvisor reviews - it was very nice and had great views of red rock and a nice outside patio with a fountain nearby. One of the benefits of booking on this property is access to the resort located just down from the property and access to Oak Creek, which is beautiful, wooded, quiet, and tranquil. The resort has a full gym and pool.

Once we walked down to the Creek, we decided to upgrade our room to the Villa. The Villas are 2 bedroom, 2 1/2 half bath town homes/ time shares. They are a little dated, but clean, comfortable and quaint. We went to the local grocery store that evening and grilled steaks on the community gas grill area - clean, and newer.


The villas had two fireplaces - which we used - and a jacuzzi tub in the master bathroom. The other residents were all very quiet and friendly.

Also, the property is within walking distance of all the shops and restaurants; lots of choices. The costs are higher than I would have liked, but given the beautiful location and scenery, well worth it and I would pay it again - could not say the same about the Disney Grand Californian.

I am dragging my husband with me next time.

  • Stayed: October 2013, travelled with family
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1  Thank Rhonda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 22 October 2013

Dear RhondaA

Thank you for your kind words about our wonderful resort. We are so glad you took the opportunity to upgrade to a Villa. What a great way to spend family time grilling by the creek.

We are so pleased that you took the time to utilize all the wonderful amenities we have to offer as well. We look forward to booking your next family vacation with us very soon.

Warm Regards,
Lonnie Lillile
General Manager

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Reviewed 19 October 2013

We stayed in the main hotel for 2 nights after cancelling our reservation at the Grand Canyon. Room was comfortable and clean, with a superb view off of the patio. Because of the exterior exposures the room could get a little noisy. Front desk staff was very helpful.

Excellent free breakfast. Location is great, right in the middle of the tourist shopping area.

  • Stayed: October 2013, travelled as a couple
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1  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 22 October 2013

Dear Paul A,

Thank you for taking the time to write a review. We are so pleased you enjoyed the incredible views from your room and our fantastic location here in Sedona with easy access to shops and restaurants.
We are so happy you chose us and we look forward to seeing you here in Sedona again very soon.

Warm Regards,
Lonnie Lillie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

We spent one night at Best Western in Sedona for our anniversary. Lovely room and great accommodations. Would stay here again and recommend it highly! The location of the Arroyo Roble Hotel was fantastic for taking in the shops and restaurants of Sedona.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Jane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 22 October 2013

Dear Jane V

Happy Anniversary! We are so happy you enjoyed your special day with us. We hope that you will make an annual tradition for your anniversary in Sedona with us.

We look forward to your next visit.

Warm Regards,
Lonnie Lillie
General Manager

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Reviewed 16 October 2013

We spent a week in Sedona last week at the Best Western Plus Arroyo Roble. To say I was hesitant was an understatement. We usually stay at more upscale hotels. Not that there is anything wrong with Best Westerns, but generally they do not afford us the views or amenities we enjoy while on vacation. We paid extra money for a room that had a fireplace and supposedly an exceptional view. We were in room 212. The 5 room in this part of the building (which is separate from the main hotel) have their own dedicated parking spaces. Nice feature.

The view was disappointing. Although you could see the magnificent red rocks from our terrace (on the 2nd floor), you could not see them from any other part of the room (including the bed) unless you were standing by the door of the terrace. That was a bummer - we really wanted the view!

The bed was fine, but absolutely THE WORST pillows I have ever experienced. I asked for a firmer pillow - they brought the same pillow type over and over. I stopped asking.

The fireplace was a nice feature. The thermostat in the room however was awful. The a/c went on and off - and when it was on, it was freezing and blowing directly on us if we were in bed, and when it was off, it was too hot. Bad, very bad climate control.

The housekeeping left much to be desired. They leave (or suppose to leave) a form everyday for you to fill out and make any special requests. We wanted 2 additional towels every day. For the first 3 days, we had to continually ask for them. Then they left 8! We asked for wine glasses. They were never washed and were left where we left them. We washed them. After requesting twice that fresh wine glasses be put in the room every day, they got it. There were various mix-ups/mishaps with housekeeping. It wasn't very good. But then, we were in a Best Western. That said, we were paying approximately $300/night (including taxes)!!! For that price, I did expect more.

A breakfast was included. This was a bright spot. I was shocked. Every day! It really was excellent considering it was a buffet. Some sort of egg casserole or frittata every day (different every day of the week for the week we stayed), scrambled eggs, sausage, ham, granola, yogurt, english muffins, bread, fruit, juices, etc. It was really some of the best buffet breakfast I have had at a motel/hotel of this caliber. And the chef was excellent and was running around all the time. As was the people who cleared the tables. They worked very hard and it showed. The only complaint I would have is one day we got there at 8:15 and the specialty egg dish was already gone. Bad miscalculation.

Front desk services were adequate. However when we did call for towels at the beginning of our stay, they were very responsive.

The location couldn't be beat. We were able to walk to dinner every night which we enjoy.

Overall, our stay was nice. Nothing special. But nice. And not necessarily worth the price we paid ($2,000 for the week).

Room Tip: Try room 213 if you are willing to spend the extra money. The view will be better than 212 which wa...
  • Stayed: October 2013, travelled as a couple
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Thank jsc0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 22 October 2013

Dear jsc0626,

Thank you for taking the time to write a detailed review of your stay. We apologize for any disappointments you may have had and have taken your concerns to the appropriate departments. We are thrilled that our breakfast and location were good for you.

As a family owned business, it is extremely important to us to exceed your expectations. Hopefully you will allow us to have you as our guest again. Thank you for choosing to stay with us! Hopefully you are able to return to Sedona again soon.

Warm Regards,
Lonnie Lillie
General Manager

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Reviewed 15 October 2013

We have rented Creekside Villa for 3 nights and had a perfect chance to enjoy every amenity this property has to offer. The locations is superb, the rooms are clean and spacious. I would not hesitate to recommend this beautiful resort to anyone!!

  • Stayed: September 2013, travelled with friends
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Thank Tatiana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWARHmanagement, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this reviewResponded 22 October 2013

Dear TatianaM,

I am happy to hear that you had an all-around wonderful experience with us. The villas are a great value indeed and have recently seen upgrades. We are so glad you enjoyed it.

Thank you for choosing to stay with us. We hope to welcome you back to enjoy Sedona’s beauty again soon!

Warm Regards,
Lonnie Lillie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Arroyo Roble Hotel & Creekside Villas

Address: 400 N State Route 89A, Sedona, AZ 86336-4214
Phone Number:
Region: United States > Arizona > Sedona
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Sedona
#4 Romantic Hotel in Sedona
#8 Business Hotel in Sedona
Price Range: £134 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Arroyo Roble Hotel & Creekside Villas 2.5*
Number of rooms: 65
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Also Known As:
Best Western Plus Arroyo Roble Hotel And Creekside Villas
Best Western Sedona
Sedona Best Western
Best Western Plus Arroyo Roble Hotel & Creekside Villas Sedona, Arizona

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