We actually ended up staying here longer than planned, as the first big winter storm of the year blew through, breaking rainfall records in Phoenix and drenching Sedona in passing. So, we had a few nights in one of the villas and one night (as the villa was unavailable) in one of the red rock view rooms.
The villas are fabulous - big, well decorated, very clean and with every amenity. It really is like being at home. I won't bore you with saying any more on how great they are, everyone does and I agreee with them. Housekeeping was very friendly when we spoke to her on a couple of occassions and did a good job throughout our stay. Any faults - the smoke alarm needed a new battery (beeping) - reported on first night but not fixed. The boiler was making a whining noise that suggested it needed servicing - not reported as frankly we didn't want people in servicing the boiler while were staying - selfish but true I can stay in and get a boiler serviced when at home I don't want to bother when on holiday. Exceptional service - Alex on reception when the circuit tripped to kitchen whilst cooking dinner - he came down and when he couldn't fix he got the maintenance guy to come out (out of hours) to take a look. Fixed within 10 minutes. Good job guys - really appreciated. Thats the kind of service that gets the gold stars.
Reception was really helpful when we wanted to stay longer, offering to move bags for us and having a room ready when we checked out of the villa. Again scoring them highly on the service front. The red rock room had two queen beds (which is what we wanted) and a great view (from the fourth floor) of the rocks. It was clean and well maintained. In comparison to the villa you do get noise from your neighbours, which is unsurprising; however, if you are looking for a view of the rocks, as everyone says these rooms can't be beaten. People always mention the breakfasts here and we want to agree with the rest. We have stayed in a few Best Westerns and the breakfasts are the best we have eaten. It is two man team in the restaurant and both the chef and the waiter we friendly and professional. Great scrambled egg.
We stayed in the Hyatt on our last visit and it was lovely but overall the service standards at the Best Western topped them and this will now be our preferred choice, and I would highly recommend it to others.
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- Also Known As:
- Best Western Plus Arroyo Roble Hotel And Creekside Villas
- Best Western Sedona
- Sedona Best Western
- Best Western Plus Arroyo Roble Hotel & Creekside Villas Sedona, Arizona