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“The truth about the perelik hotel”

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Perelik Palace SPA Hotel
Ranked #1 of 1 Hotels in Stoykite
Reviewed 28 February 2010

Arrived at the hotel Perelik after a four hour coach journey from the airport.
Were greeted by the porters who took our bags up to our rooms, and then wouldnt get out of our rooms until they got a tip. which was very intimidating for the woman in our party.
At reception we were given a plastic bag with a smelly ham and cheese roll in and a orange. This was our dinner.
The rooms were too basic. In my room I didnt have a wardrobe, so literally nowhere to put clothes so had to live out of suitcase all week.
The balconys were dangerous, the tiles were cracked and the barrier was broken. The whole balcony was slanted and wonky. The bath leaked and i got a total of three warmish showers in the whole week, which is awful considering i was having two showers a day.
The food was terrible! Everyone in our party got ill from it at least once in the week. We didnt get one hot meal. From day three we decided to eat out, but we soon realised it was either eat bad food in the hotel for free or eat bad food and pay a lot of money for it. The only difference was at least it was hot.
We nicknamed the hotel 'hotel derelict' as most of it is abandomed. All the lovely pictures of the facilities no longer exist. The hairdressers, shops, a club and the whole back of the hotel were unused.
The people in bulgaria are so rude! particulary the hotel staff. I didnt see a smile from any of them once all week.
THE SHEFFS SMOKED IN THE KITCHENS. The whole hotel is smokey, even the smokers in our party found it discusting. The 'club' in the hotel was empty but still played loud music, so it was impossible to sleep.
The beds were horrible, i suggest if your still planning on going to take a pillow and sleeping bag.
I dont know how any travel agents or companys in england could send anyone to this hotel! The only nice thing of the hotel was the lift!
I felt unsafe on my own, and i took all my valuables with me everywhere. Even on the slopes!
Inghams should send out a health and safety check on the hotel. Im sure tha if they did they would stop sending people there.
The whole hotel needs a refurbishment. And new staff that know how to smile or be polite. One day i went to the reception to ask for money to be changed up and the woman said 'WAIT' in a very loud voice. I had to wait ten minutes for her to finish chatting with her fellow staff and then make a phone call and then finally turn to me and say 'WHAT?'. It was very intimidating.
The only thing that made the holiday ok was the people i was with.
The holiday was not worth the money. I wouldnt go back even if they said it was free.
Lastly, the hotel smelt or should i say stunk of faeces everywhere it was discusting.

  • Stayed: February 2010, travelled with friends
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1  Thank charlotteattwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 25 of 48 reviews

Reviewed 12 January 2010

Havin stayed in this hotel in 2009 and having a fairly good stay we booked again for this year.....what a mistake!

The hotel has gone downhill so much in a year it is hard to comprehend. The staff are rude,abrupt & totally unhelpful. The food in the dining room whether breakfast or dinner is awful & the rooms need a good clean.

Im afraid that the perelik has seen the last of me!

  • Stayed: January 2010, travelled with family
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Thank dublincpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2010

Stayed at hotel perelik for new year last week, for a week booking with inghams. After reading these reviews were concerned it would be bad. Going in with an open mind we were very pleasently surprised to see how nice the hotel was. The room had a fantastic view from a balcony, was very warm, had a hot and powerful shower, a tv with quite a few channels (mostly music/news and bulgarian), and a big wardrobe. My favourite thing about the rooms were that the mirrors were big and situated near the socket, a place lots of hotels fall down on, so you can dry your hair in the mirror which is nice. The only downfall was it would have been nice to have a bath (some do i think), and the beds were 2 singles which could not be pushed together. Rooms even came with a fridge with minibar which was lockable so doubled up as a safe, and free shampoo soap etc and a sewing kit.
Rooms were cleaned every day, and cleaner never disturbed us when we had the sign on the door.
I saw some people had complained about the food on here, however when we were there the food was top. Never atall cold, always atleast 4 meat choices, veg, potatoes, bread and soup along with a salad selection and cakes at dinner. Most of it was very tasty too. If you are vegetarian or only like english food then it might not be for you, but personally i enjoy trying local food. Breakfast was a usual hotel breakfast of english cooked breakfast along with cereals, bread for toast, bread rolls and pastrys aswell as salad and fruit. Only complaint was no drinks at dinner and they were sometimes slow to offer to sell you drinks too, but you can always find someone to ask. Food was always replaced quickly if it ran out. Restaurant opened long hours so you can choose your time to eat which is nice.

Facilities were top, around 5 different bars in the hotel, not bad prices with the main nightclub apres ski bar having 2 cocktails for 8 lev. They also had a bowling alley, ice rink outside, shops, swimming pool, sauna and massage, gym. Everything you need basically! we were never bored, even though unfortunatly we suffered a bad week with the lack of snow, so skiing wasnt great.

Reps were really friendly, nice central hotel to stay in, would definatly reccomend to anyone!

  • Stayed: December 2009, travelled as a couple
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Thank EmNik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2010

Our first skiing trip and visit to Bulgaria, we were anticipating an enjoyable, funfilled time................. the reality, an unclean hotel with rude and unhelpful staff, cold food and the facilites offered in brochure were not available. The hotel stank of smoke and many areas of the hotel so called 'shops' and a hairdressers were in fact vacant, empty units. We were truly disappointed with the whole experience at the hotel Perelik and should have acted on the comments on trip advisor after we booked.

  • Stayed: January 2010, travelled as a couple
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Thank geordie077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2010

i'm 23 and stayed at the hotel perelik i've travelled quite a lot and never experienced anything like it, the hotel was disgusting we had to move rooms 3 times there was sick all in the lifts and nobody cleaned it up! the staff were rude and had an attitude problem the porters wanted tipping for taking our bags to lift not the room the lift i gave them 4 lev each thats all the change i had and they looked at me in disgust do not stay here stay at the hotel shnezhanka defo recommended we met couples there and they also had to move rooms and were not happy and the food there was horrible not much choice and disgusting ended up paying to eat out

  • Stayed: December 2009, travelled as a couple
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Thank anisap1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2009

I didn't find The Hotel Perelik a very nice hotel as it is very old fashoined. One night the food was discusting and the chicken breasts was half raw!! In my oppinion I wouldn't recommend this hotel.

  • Stayed: January 2006, travelled with family
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Thank matt1806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2009

After reading some of the reviews on here re. hotel perelik I was apprehensive about the stay but can honestly say that we had a fabulous time. The rooms are basic but adequate and very clean, as are all communal areas. The hotel is very warm, and Dionis the Crystal rep is excellent. One problem I had was that although the brochure stated hairdryers were in the rooms they only had 1 or 2 in the whole hotel which you had to hope would be available when you needed it. The food was ok and no-one went hungry but was only just warm on occasions but this was teh general concensus from everyone we spoke to.
Our boarding instructor Reubin was excellent and very patient the snow conditions were good at the time of our stay. Bars in resort which are good to go to are Daks Irish bar and the white hart. We flew with Thompson and flights both ways were early-we flew into Plovdiv airport which is incredibly basic so dont expect much to entertain you if there is a delay. The cost of going out is about the same as you would expect to pay at home although if drinking spirits you get double sized shots than you would expect at home. We are already looking at booking again next year we enjoyed our stay so much.

Stayed: February 2009, travelled with friends
Thank DorsetFloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Perelik Palace SPA Hotel

Address: 56 Perelik Street, Stoykite 4870, Bulgaria
Region: Bulgaria > Smolyan Province > Stoykite
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stoykite
Price Range: £38 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Perelik Palace SPA Hotel 4*
Number of rooms: 165
Official Description (provided by the hotel):
SPA Hotel Perelik Palace 4* is beautifully positioned in a picturesque area, in close proximity to Pamporovo resort and the tourist settlement Stoykite. It is located approximately 260 km south of the capital Sofia and only 80 km from the second largest city in the country, Plovdiv. SPA Hotel Perelik Palace 4* is the perfect place for your ski holiday, unforgettable SPA getaway and exciting summer trip. Among the marvelous nature of Rhodopi Mountain, every guest of the hotel can find peacefulness, seclusion and coziness in all four seasons of the year. Enjoy the comfort in our stylish apartments, studios and hotel rooms and pamper yourself with the various SPA procedures that we offer! ... more   less 
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Also Known As:
Perelik Hotel Pamporovo

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