We stayed at this hotel for 71 days because we had house repairs. We were disappointed because we found the swimming pool dirty with floating trash, a beer top pull at the pool bottom, and excessive pool scum. We found these problem the next day after we witnessed a big swimming pool party of teenage baseball players the night before. That next day the pool smelled like a toilet when we went swimming so we had to immediately get out of the pool. We complained about the poor swimming pool's condition to the hotel's maintenance man, front desk employee, and the manager. We verified that the hotel's swimming pool had low and no chlorine. We were extremely disappointed that after spending so much money there this summer that this hotel took very little responsibility and failed to apologize for their poor hotel swimming pool conditions.
- Official Description (provided by the hotel):
- Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more less
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- Also Known As:
- Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise