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“Very Good Hotel”

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Windmill Suites in Surprise
Ranked #3 of 7 Hotels in Surprise
Certificate of Excellence
Reviewed 18 July 2012

We were really pleased with this hotel when we stayed for 3 nights in July. While it is a little old and could benefit from some updating, the room was immaculate with plenty of room. We would have liked another waste basket or two, but other than that, no complaints. The breakfast was typical hotel, nothing fancy, but fine. The front desk crew was friendly and voluntarily helpful. It was also great that there were plenty of food options within walking distance or a short drive. All in all, a very positive experience.

  • Stayed: July 2012, travelled with family
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1  Thank Summerluv0417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 25 July 2012

“Very Good Hotel”

Dear TripAdvisor Guest,

Thank you for your positive review regarding the cleanliness and size of your suite.

We will praise our team members for their friendly and helpful service.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

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386 - 392 of 521 reviews

Reviewed 18 July 2012

very nice hotel,good service.not great but good.mostly friendly people.room was excepionaly clean and very nice...big rooms,some of the lights didnt work but they were ones that didnt matter much.

  • Stayed: July 2012, travelled as a couple
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1  Thank stuart p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 25 July 2012

“Very nice”

Dear TripAdvisor Guest,

Thank you for taking the time to share your positive comments about our Surprise Windmill Inn. Your feedback is greatly appreciated and will be shared with our team members.

We are pleased you enjoyed the spaciousness of your suite. Please accept our apologies for some of the lights in your suite not working. This issue has been addressed with our housekeeping department.

We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2012

we taken trips to AZ for about 20 years to visit family. we have been staying at the windmill suites surprise during those visits. The place is clean, hotel staff are pleasant, the price is right, there is plenty of space in the rooms, and they keep it cool in the summer heat. we have stayed here no less than 50 times over the years, same service every time.

Room Tip: the free breakfast buffet in the morning will keep you going until lunch
  • Stayed: July 2012, travelled with family
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2  Thank RJ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear TripAdvisor Guest,

We appreciate your positive review of our Surprise location!

Thank you for your comments regarding the cleanliness and size of your suite. Our team members will be recognized for their pleasant service during your visits with us.

Thank you for being a loyal guest over the past 20 years! We look forward to welcoming you back next time you are visiting family!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2012

Vacations are fun but It is not always easy traveling with kids & pets. We were checking in pets for doggy daycare at Grand Pet Resort right next door on Bell Road and were referred to Windmill Suites. Our room had plenty of space for all 5 in my family plus our 2 pets.. without having to risk doing 2 rooms at the kids ages. The check in process with Brianna was so easy. We will certainly stay at any Windmill Suites in the future. Rates were very reasonable, pool is nice, breakfast was great, common areas (including pet areas) were clean. Beds were comfy & the sliding door between living area and bedroom allowed for privacy when baby needed to get rest while others watched tv.

Room Tip: end of the hallway at back of hotel is a great place for pets to access pet area
  • Stayed: June 2012, travelled with family
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2  Thank Danette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear TripAdvisor Guest,

Thank you for your positive comments!

We are glad the layout of our suite accommodated your family’s needs. We will praise Brianna for her efficiency during the check in process.

We are also happy to read you enjoyed our pool and our complimentary breakfast. Thank you for your feedback regarding the cleanliness of our property.

We look forward to seeing you again soon!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2012

We stayed at Windmill Suites in Surprise for the first time this year when we visited family and it was a great place to stay. The room was great, nice and well kept. Housekeeping did a great job cleaning everyday. The front desk staff was wonderful, friendly, patience and helpful. Location was perfect with lots of things around. I plan to stay at Windmill Suites for all my visits. I have recently been traveling for work and found this hotel out did everyone hotel that I have stayed in. This is a keeper.

Room Tip: All the rooms are great.
  • Stayed: June 2012, travelled with family
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1  Thank ElliCat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear TripAdvisor Guest,

Thank you for your review you posted on TripAdvisor regarding your stay at our Surprise location!

We appreciate your comment regarding the cleanliness and design of your suite. We will recognize our team members for their hospitality.

Thank you for choosing to stay with us. We look forward to your return visits!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

We stay at the Windmill Suites everytime we visit our granddaughter in Surprise. Great rooms, wonderful and friendly staff and excellent location. Pet friendly which is a must for us. Lovely garden area and swimming pool. We will be back next time we are in town!

  • Stayed: June 2012, travelled with family
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1  Thank MaryLou0306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Thank you for your comment of “Feels like home!”

We are glad you enjoyed your suite and the pool. We will praise our staff for their friendly and wonderful service.

Thank you for being a loyal guest. We look forward to seeing you next time you are in town!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2012

Although I live in Peoria, its nice to get away for the weekend! We have been going to the Windmill Inn in the summers for the past eight years, and always have an excellent time. Its a great place to get away, take the kids to swim, and just relax! The staff is always friendly and helpful, reservations (Marilyn) always in order, and always an excellent experience! The hotel is very clean, and staff are always at your disposal. Our rooms have always been immaculate, and well stocked. The morning breakfast is always great, with a variety of choices, the attendant (Nico) is always there helping. Next to the hotel is a huge pond full off ducks, turtles and fish, the kids have a great time feeding them.The summer rates are unbeatable! We have stayed at a few other places in the area and this is absolutely the best! It is also in a great location for restaurants and shopping. Thank you for another enjoyable experience.

  • Stayed: June 2012, travelled with family
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1  Thank Beth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRCauvin, Owner at Windmill Suites in Surprise, responded to this reviewResponded 15 June 2012

Thank you for your positive review!

Our team members and especially Marilyn and Nico will be recognized for their friendly and helpful service.

Thank you for mentioning that our rooms are always “immaculate” and that you enjoyed our complimentary breakfast.

We value your loyalty for the past 8 years! We look forward to seeing you again soon!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windmill Suites in Surprise

Address: 12545 W Bell Rd, Surprise, AZ 85378-9736
Region: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Surprise
#3 Family Hotel in Surprise
#4 Romantic Hotel in Surprise
Price Range: £64 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise

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