I had booked a king suite on Orbitz, but when we arrived at the room it was a double standard. I called the front desk and was told that the hotel was completely full and that they had no king roms available. They said maybe they could move us after a couple of days. After dinner while I was exploring the hotel I went back to the front desk area and over heard the clerk renting a king suite for the night. "Oh sure, they had plenty of rooms!" When I confronted him, he lied and said that he had told me that he had a king room for two nights but not our whole stay. He also told me that Orbitz customers got "whatever was available." When I pressed, he found a king suite for our entire stay. I was a little miffed to say the least. I also complained to Orbitz! Overall it's not a bad place, but our first room smelled like it had been closed up for awhile. We didn't eat the breakfast. It was clean and our second room was spacious. I had to log into the Internet EVERY time I went online. They should also update their televisions, but they both worked fine.
- Official Description (provided by the hotel):
- This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more less
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- Also Known As:
- Windmill Suites In Surprise Hotel Surprise
- Windmill Hotel Surprise