Central Scheduling substituted Quality Inn for the Best Western suite I had requested. I found the (lone) staff member to be very helpful and she went out of her way to accommodate us. The desk clerk helpfully assisted us in getting our luggage from the car. Unfortunately, all other facets of our visit were less than we expected. As handicapped persons we wanted either ground floor or near-the-elevator accommodations. That proved to be not available. We accepted something less than a suite in order to be close to the elevator. The room was dingy and poorly illuminated. The flush mechanism on the toilet was defective and unreliable unless pressed and held. The refrigerator was not plugged in, nor was the microwave. The bed was comfortable.
Upon leaving, we opted to enjoy the continental breakfast. That was difficult. My wife mistook the pathetic little egg patties for potatoes, the ham slices were so dry and tough that I could not cut them with a plastic knife and resorted to tearing them apart like a hungry canine. The potatoes were satisfactory. I ruefully watched another couple taking advantage of the do-it-yourself waffles and those looked quite good. The boiled eggs were good. The coffee was good.
I would not willingly repeat this experience.
- Official Description (provided by the hotel):
- Quality Inn & Suites - Discount Hotel in Surprise, AZ near Sundome, Sun City Golf Courses, Surprise stadium, Peoria sports complex, offering online specials and online Reservation facility. ... more less
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- Also Known As:
- Quality Inn Surprise
- Surprise Quality Inn