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“Dated but okay”

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Best Western Plus Tempe By The Mall
Ranked #21 of 53 Hotels in Tempe
Reviewed 11 December 2013

This hotel is showing its age, but is comfortable and quiet if you are staying just a few nights. The beds are comfortable, the bathrooms adequate and there is a mini fridge and a microwave in the room. The black-out drapes are handy for a sleep in. As with most hotel rooms with two queen beds, there is only one bedside table, which is a sore point for us. There is a free airport shuttle and the hotel is one that tour operators will pick up from. It is right across the road from Arizona Mills Mall, a CVS Pharmacy and a couple of mid range restaurants. (We recommend Claim Jumper). The staff are friendly and helpful and the free breakfast is okay - just add some cut fruit and it would be great. We had a problem with our toilet not flushing properly, but this was most likely a one-off issue. We would stay here again.

  • Stayed: December 2013, travelled as a couple
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Thank station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 13 December 2013

Thank you for taking the time to write a review regarding your stay with us. We appreciate your feedback. We are excited to announce that we have many renovations and upgrades planned for the 1st Quarter of 2014. Please come back and stay with us again while in the area so we are able to show-off what we have done.

Happy Holidays,

Kellie Williams
Director of Sales

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500 - 506 of 828 reviews

Reviewed 9 December 2013

I stay here because of their pet friendly attitude and I feel very safe and secure. The rooms and facilities are clean and well maintained. Nice green area, Friendly staff. I am an older female traveling with my cocker spaniel.

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Best Western
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 11 December 2013

Thank you very much for taking the time to write a nice review regarding your stay with us. We are glad you were able to book one of our Pet Friendly rooms and your stay with us made you feel safe and secure.

We hope you and your cocker spaniel come back to stay with us again while in our area.

Warm regards,

Kellie Williams
Director of Sales

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Reviewed 1 December 2013

The hotel is kept very clean and the staff is frinedly and provide top level customer service. Breakfast serves fresh food and has a good variety of foods to choose from. The park-n-fly shuttle service is very convient.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Best Western
1  Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 2 December 2013

Thank you for taking the time to write a nice review regarding your recent stay with us. Cleanliness, a comfortable stay and easy access in out of Phoenix for our Park -n-Fly guests are very important to us. We hope that you stay with us again very soon when traveling through our area.

Kellie Williams
Director of Sales

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Reviewed 22 November 2013 via mobile

We stayed at the BW Plus Tempe by the Mall for three nights for Ironman Arizona. The hotel was clean and comfortable. It was also very quiet which afforded much needed sleep before and after the race. One other small thing I appreciated was the great water pressure in the shower. The location is convenient to the airport and not too far away from the Mill Street area and the race site. Excellent price compared to other hotels as well. I would definitely stay here again.

Stayed: November 2013, travelled with family
Thank Mubbub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 25 November 2013

Hello and Thank you for taking the time to complete a review of your stay with us. We were excited to host folks in town for the IRONMAN AZ, and happy to hear that our location and price point met your needs.

Please come back and stay with us again for next year's event.

Kellie Williams
Director of Sales

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Reviewed 21 November 2013

Breakfast was ok, but this hotel is being advertised on I-10 for truckers with "semi trucking available". This means each night in front of the pool (pool side is supposed to be the nicer side of the hotel) you had parked up to three really large trucks. They either arrive in the middle of the night or the start their travel around 3 to 4 am, each with having their running for half an hour before they finally leave. Completly inacceptable.
I do not understand why those one night guests are more important than the quit night rest of guests staying for two or three weeks vacation.
Although shampoo and conditioner should be provided in each room at any BW plus, ours were completly empty until we left the cleaning lady 5 bucks. Then one bottle got a refill. We tried again and the next 5 bucks magically refilled the second bottle. What a backshish mentality. Guests pay a high rate for each and every night and should not have to pay extra for soap. :-(

Room Tip: There really is no quiet room. The front side is towards the street and the pool side has the trucks...
See more room tips
  • Stayed: November 2013, travelled as a couple
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Thank hawu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 22 November 2013

Thank you for taking time to complete a review and telling us about your stay.

We do apologize that we were unable to meet your expectations during your time with us. The feedback you've provided is appreciated as we were not aware of the noise obstacles with the truck parking and early departure times of the trucks. We will address this immediately. As it relates to the replacement of shampoo and conditioner your feedback will be used as a training opportunity. We will reinforce with our team the importance of making sure each guest room is adequately stocked.

Please feel free to call the hotel directly and speak with me to further discuss as I would love the opportunity to have you come and stay with us again when traveling back to the area.

Kellie Williams
Director of Sales

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Reviewed 20 November 2013

Beautiful hotel, great breakfast spread, clean rooms, convenient location, affordable - couldn't ask for anything more when traveling through town. Plenty of eating and shopping opportunities close by. The staff was friendly and helpful - even had fresh cookies out for guests! Would not hesitate to recommend this location.

  • Stayed: November 2013, travelled with family
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Thank GreenwoodTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 22 November 2013

Thank you for taking the time to write such a wonderful review of our hotel and your stay with us. So glad you loved the cookies we enjoy them also :)

Please stay with us the next time you are in town.

Kellie Williams
Director of Sales

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Reviewed 19 November 2013

We booked this hotel for four nights for Ironman Arizona. It was very nice and comfortable, clean and the breakfast was great. It's location was excellent and we had no issues getting to our venue everyday. It was an easy drive back and forth.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this reviewResponded 21 November 2013

We are so glad to hear that your IRONMAN Arizona event was a success and we were apart of the 4 day visit. Thank you for taking the time to submit a great review of our hotel and location. We hope that we will see you again for next years IRONMAN.

Kellie Williams
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Tempe By The Mall

Address: 5300 S Priest Dr, Tempe, AZ 85283-1049 (Formerly BEST WESTERN PLUS Tempe by the Mall)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Family Hotel in Tempe
#6 Business Hotel in Tempe
Price Range: £71 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Tempe By The Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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