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“Toilet Problems”

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Best Western Plus Tempe By The Mall
Ranked #20 of 52 Hotels in Tempe
Los Angeles, United States
1 review
“Toilet Problems”
Reviewed 1 April 2014

The toilet in Room 338 did not work properly. The maintenance guy left me the plunger to help with the toilet problem. I thought that instead of giving me a plunger, the hotel should have given me another room. With the exception of the toilet problem, my stay was satisfactory. The beds were very comfortable.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bettye R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 7 April 2014
Thank you for taking the time to write a review of your recent stay with us.

We are glad to see that your stay was satisfactory and our beds were very comfortable and met your needs during your time with us. We sincerely apologize about the incident with your toliet in your room. I will make sure this is addressed with in our maintenance department. Please know that you stayed with us during a sold out weekend and if we had another room available to offer we would of definitely moved you into another room so we were able to address the toliet problems.

If you have any additional comments or questions I am happy to discuss with you directly. Please do not hesitate to call me directly at the hotel.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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789 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Tempe, United States
1 review
Reviewed 31 March 2014

Good for business. Good location. Clean rooms. Bit pricey. But it gets the job done. Breakfast is part of the package, which is nice. Rates seems to change a lot depending on the season. Easy access to free ways - 60, i10, etc.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jarrad E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 2 April 2014
Thank you for taking the time to write a review regarding your most recent stay with us.
We appreciate the recommendation and glad that our hotel met your needs while in the area.
We hope that you come back and stay with us again soon.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona, United States
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

Room was nice size. Hotel needs updating. Breakfast was good, dining room was nice size and well kept during Breakfast rush. Pool area was clean. Room ventilation was not good, couldn't get it to one temp for comfort. Either too cold or too warn. Popcorn machine was nice for a late afternoon snack.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Genevive N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 2 April 2014
Thank you for taking the time to write a review regarding your most recent stay with us.

Glad that our hotel met your needs while in the area for your Spring vacation stay. We have some updates and upgrades scheduled for this month and I know you will be pleased when you come back to stay with us again.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Park, PA
Level 5 Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 March 2014

We came here after running from the run-down and shabby La Quinta, and breathed a sigh of relief at the cleanliness and good working order. Airport shuttle runs only once an hour, and the a.c. is pretty noisy, otherwise a comfortable stay. This will be our new spot in Phoenix.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aubri9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 2 April 2014
Thank you for taking the time to write a review regarding your most recent stay with us.

We appreciate the recommendation to other travelers and mentioning the cleanliness of our hotel. We are looking forward to having you back and and are glad that we are your "new spot" in Phoenix.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasant Hill, CA, United States
1 review
Reviewed 28 March 2014

I have stayed several times at this BW when visiting the area for baseball spring training. For me, the location is good, with relatively easy access to the places I visit. There is a nice cooked breakfast set-up, staff are always helpful and professional.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 2 April 2014
Thank you for taking the time to write a review regarding your most recent stay with us.

We appreciate your long term business and that annually you decide to return to our hotel for your spring training visit to the Valley. The recommendation about our good location and easy access to places is valued. We look forward to next year when you come and stay with us again.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Seattle WA
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 March 2014

In the fall of 2013 in Nov. I was home hunting in Tempe/ Chandler/Mesa area and stayed in this BW for 6 nights, When I chacked in I asked for the best rate using AAA and ARRP discount and was told I received the best rate. OK. Then I went to Tucson for a week to look and then back to BW inTempe. Stayed 2 more nights and when I checked out I noticed the rate was $20.00 a night less then when I stayed for 6 nights. I anked them for a refund for the $120.00 and was told that was water over the dam. I asked to see the person in charge and was informed that person was out and he could not do anything. I had a plane to get to so I wrote it of as I will never stay at another BW anyplace in the world again. @0 yeas ago I was a Gold Key menber at the Dobson Ranch BW and I still travel a lot, Lots of choices in the world to saty but BW is not on that list.The date below is wrong but I had to submit a date to post this review.

Room Tip: Stay accross the street!
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HowardWestSeattleWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 2 April 2014
Thank you for taking the time to write a review regarding your most recent stay with us.

We are sorry to hear that our hotel rates didn't meet your needs while house hunting in the area.
Please know that our hotel rates increase or decrease on any given day or week basd on demand and our business levels. I can assure you that we weren't in any way trying to take advantage with our rates.

I am happy to discuss in greater detail. Please feel free to call me directly at the hotel.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Payson, United States
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2014

This hotel is normally excellent but on this visit it stunk. The staff got the reservation wrong and would not correct it nor did they seem to care. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it. I have nothing more to say and I have to use 200 characters for this stupid site so I will keep repeating my self to post it.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS_BWPT, Director of Sales at Best Western Plus Tempe By The Mall, responded to this review, 2 April 2014
Thank you for taking the time to write a review regarding your most recent stay with us. My sincerest apologies that our service levels didn't meet your needs and there was a mix up regarding your reservation.

I am happy to discuss in greater detail and find a resolution. Please feel free to call the hotel directly and ask for me. I hope to hear from you soon.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Tempe By The Mall

Property: Best Western Plus Tempe By The Mall
Address: 5300 South Priest Drive, Tempe, AZ 85283-1049 (Formerly BEST WESTERN PLUS Tempe by the Mall)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Family Hotel in Tempe
#6 Business Hotel in Tempe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Tempe By The Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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