We booked this hotel and prepaid through Expedia. This hotel is the worst experience I have ever had. We attempted on several occasions to contact the manager but he never returned our calls or messages. After 4 days we checked out and into another hotel to salvage our vacation. Our room boasted a toilet that constantly ran, an uncontrollable air conditioning unit, unchanged sheets on the hide-a-bed (we found a waffle and a fork along with crumbs), a stained uncomfortable sofa, a door that did not close completely, the stove didn't work, the closet doors were off the runners, we had to go and get clean towels and shampoo, the corridors and outdoor areas were unclean and there were stray cats roaming about. The Gentleman's Club next door was noisy and a bit scary. Breakfast was marginal and after I saw the stray cats I couldn't eat it. Most times when I was in the lobby to register a complain or request a service there were others there with similar requests/complaints. We plan to pursue this experience with Expedia and the Tempe/Phoenix Better Business Bureau. This hotel is unsafe as well as unsavory.
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 24/7 Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IBC Hospitality, HostelWorld, Travel Republic (UK), Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites
- Hotel Tempe/Phoenix Airport Inn Tempe