The positive first; My wife and I loved the bed, the room, the pool, PJ's, the little cafe within the hotel property where continental breakfast and social hour are served.
A generous rewards program also.
The negative; I know hotels charge a fee for "amenities" and this fee is different from one hotel to another. However, when your a regular customer and plan to continue visiting, and have developed a record of not "using" the amenities, it is my opinion the fee should be waived. Also, I checked my bank this morning and discovered a charge for a stay when I was not there. Upon contacting the hotel, I was told it was for a reservation from over a week previous that we cancelled. The gentleman I spoke with said I had to provide a cancellation confirmation number before they would refund the money, and it could take up to 30 day's. If I can't trust my financial information with them, there is nothing they can do to get me to come back. It's too bad as we had planned on visiting at least once a month. If the staff had integrity they would have made it right with a single phone call.
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 6am-10pm Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
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- Also Known As:
- Hotel Tempe/Phoenix Airport Inn Tempe
- Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites