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Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area
Ranked #39 of 52 Hotels in Tempe
GreenLeadersSilver level
Tucson, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel”
Reviewed 21 October 2011

This was a very nice, clean, quiet place to stay. Very friendly people running the desk.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Vicki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 25 October 2011
Dear Guest,

I would like to sincerely thank you for the time you have taken to leave our hotel a review.
We hope to continue to serve all of your lodging needs for years to come. Once again thank you for your valuable time and we are always thankful for your business.

Please call us @ 480-633-2744 for your future reservations

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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683 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Tempe
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 July 2011

When I arrived at the hotel I was greeted by the staff in a very friendly manner and the check in was speedy and professional. The room was very comfortable and spacious, the pool wasn't as big as i thought it would be but it was great for relaxing. I would recommend this place for sure.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
11 Thank brownies2theface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 28 September 2011
We would like to thank you for posting your positive comments online. We as a staff work very hard to make sure our guests are treated beyond their expectations. Our front desk constantly improves and raises their service standards.
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Ontario
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 June 2011

My parents and I took a brief trip to Arizona to visit my elderly grandparents. We're always on a budget so we were looking for something with a great value. We tried this hotel and were pleased with our stay. The room was huge and it had lots of amenities that we didn't use, but it felt comfortable. Ceramic plates, cups, silverware, pans, refrigerator, dishwasher, stove etc... If I needed a place to stay for a few weeks, this would definitely be in the running. Good times.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
13 Thank jamiepby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 28 September 2011
We as a staff thank you graciously for your kind response. At Hawthorn Suites, we pride ourselves in our value and price. We believe that if people can get a great room at a great rate, they are bound to come back. We also believe that our kitchen amenities guests will feel more at home. We hope that you will choose to stay with us next time you are in the area.
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Roswell, New Mexico
Level Contributor
171 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 27 April 2011

We were supposed to be at the beach for a few days after our Disney trip from Hell. So my wife gets on line and finds this hotel. The price is right so we pack up the grandkids and we travel eight hours to this hotel. The beach had been cold and gray and we were looking forward to hanging by the pool in the warm sun. BUT, the pool is closed due to a pigeon infestation which makes the pool unsanitary. The we had to ask for new bedding for the pull out sofa for the grand kids not just one time, but both days we were there.

I woke up the second morning with no less than eight bites on my body. Wether spider or bedbug I cannot tell you definitely. Since the kids and the wife were not bit, I am going to lean towards spider.

The breakfast was nothing to write home about, a baked egg thing, with overdone potatoes and sausage and bacon on alternating days. There was juice, bagels and plain white bread. The gentleman who was in charge seemed more interested in watching CNN than making sure everything was kept up.

The room was comfortable enough and in talking with the desk guys, they told me the hotel had just changed hands and there were a lot of issues which were being addressed. As for the pool, as soon as the pigeons were dealt with, then they could open it up. As for staying with Wyndham, that is up in the air right now. Also, the desk people were as much in the dark as we were, as they could not get in touch with the new owners either.

OH and did I mention the fire alarm system. 12:30 in the morning on Saturday, April 23 and the fire alarm goes off. I have to carry my two year old grandson down three flights of stairs and we have to wait outside for a half an hour while the fire department determines there is no fire. I asked the desk guy about it later in the day and he told me that the alarm has a mind of its own.

As for location, this place has a prime location, you are minutes from anywhere you want to be. All you have to do is hop on the 101 freeway and you can be anywhwere. We went to the zoo, 10 minutes. We went to my mothers in Maricopa, zip, zip. This hotel has a lot of potential if it can be cleaned up. We will probably not stay here again.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingAZTeacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 27 September 2011
We are sorry that you did not enjoy your stay with us. We are under new ownership as of march, and each day we get better at what we do. We have regular Terminex service check the rooms for bugs, and spray the premises. Our front desk staff is very well trained, and the pigeons are taken care of. It is our hope that you come back and experience our improvements at a 20% discounted rate.
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arizona
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 April 2011

We stayed here in March- We stayed in a suite and the room was dirty. There kitchen was not stocked. The pool towels were covered in bird poop and had holes in them. The pool was extremely small. The staff was not friendly or helpful.

I would not stay here again.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luv2travelwithkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 27 September 2011
We are extremely apologetic for your bad experience, and hope to be able to make it up to you. We have since been under new management, and have worked for months to make sure everything is clean, tidy, and consistent. We spend time each day making sure our rooms are cleaned, stocked, and just the right temperature. We would like to invite you back at a 20% discounted rate next time you are in town.
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Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2011

Frequent business traveller, actually frequently stayed at this hotel until this trip. You can forgive the powdered eggs and lack of fresh fruit for breakfast. You can ignore the weird brown "things" that shadow the light covers in the elevator. Once in awhile, the bathtub is not so clean...but this trip, that all changed. 1st room - severly watered damaged wall, soaking wet carpet, drywall soaked and pulled away from, water dripping from window into HVAC unit. Previous water damage was evident on curtains - dark moldy stain. Asked to move to new room and....waited...waited. Called again - computers are down and they are trying to figure out if a room is available. After 57 minutes, 2nd room. OK, get to unpacking.. what's that smell? Weird...go into bathroom - toilet filled to brim with paper and other, well, brown things!!!! Well, there's the smell. The manager said he had just checked out the room to be sure it was ready - guess he missed that!!! Never offered to comp the room, no explanations or apologies. I will never, ever, go there again.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 27 September 2011
We as hotel management appreciate your input. We are constantly on the move to make our hotel a more comfortable, attractive place to stay. Business travelers are some of our most frequent and very important clients. I would like to take the time to apologize for your unfortunate experience. We have fixed water stains in our rooms, and also made sure our housekeeping department keeps our rooms clean on a consistent basis. I would like to invite you to stay at our property at a 20% discounted rate next time you are in town. Thank you for helping improve our business!
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Yuma, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 March 2011

This is not a 2.5 star hotel. Not in quality and certainly not in service. The room quality is about on par with a new EZ8 or budget 6. The service was very bad. It appears that the management of this property is strangling the quality to squeeze out every penny of profit.
We went in for the included breakfast at 8:20 AM and found no food in the bins. When asked about refilling it (it was supposed to be available until 9 AM) we were told that it was too close to the closing time so they would not refill it.
The check in person was hurried and rude and not at all helpful. The rooms only have one King bed and a useless pull out bed. The furnishings are old. From outside it looks much nicer than it actually is. The location wasnt bad as it was right of the 101 and it was very easy to get anywhere on the east side of Phoenix from here. Both days of our stay we came back after a long day out and the room had not been cleaned, it took several attempts to get it even freshened up.
We travel fairly often and only expect to receive service as advertised. I am not one who normally writes reviews as I know that everyone has off days but in this case I was compelled to warn others and voice an opinion.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ST623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this review, 27 September 2011
We apologize sincerely for any inconveniences we may have caused you during your stay. We have employed a new staff since your most recent visit. During our management takeover in March, we have worked tirelessly to make vast improvements in our room quality, as well as our customer service. In case you did not know, we do have rooms with 2 queen beds, for customers with bigger parties. I encourage you to come stay at our property again at a 20% discounted rate; to not only see, but experience the changes for yourself.
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Additional Information about Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area

Property: Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area
Address: 2301 E Southern Ave, Tempe, AZ 85282-7637 (Formerly Hilton Garden Inn Phoenix Airport)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tempe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area 3*
Number of rooms: 68
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Tempe/Mesa/Phoenix Located just off 101 Price Freeway near Route 60, Hawthorn Suites by Wyndham Tempe hotel, near Sky Harbor International Airport, combines southern hospitality with the comforts of home. Our Tempe, AZ, hotel provides easy access to all major highways, including Interstate 10 and Loops 101, 60 and 202, and is convenient to Mill Avenue District, Arizona State University and Sun Devil Stadium.Start each morning with a free hot breakfast buffet, then workout in our fitness and exercise center and unwind in our spa. Make a splash in our outdoor pool or enjoy a relaxing soak in our hot tub. All suites feature free high speed Wi-Fi Internet access, two 32" LCD TV's in each room, microwaves, refrigerators and in-room safes. Handicapped-accessible suites are available, and kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Tempe Hotel Tempe
Hawthorn Suites Tempe
Tempe Hawthorn Suites
Hawthorn Suites Phoenix

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