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“was a good stay the staff was very helpful.becuse i was...”

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Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area
Ranked #41 of 52 Hotels in Tempe
GreenLeadersSilver level
Reviewed 26 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Ann R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 27 December 2013

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487 - 493 of 705 reviews

Reviewed 24 December 2013

We stayed at the Hawthorn Suites in Tempe, AZ in October, 2013. I had called ahead of time last minute to upgrade my 2 rooms, both of them to suites with a full kitchen. We were in town visiting family and the area, and needed the space. We were very pleased with the service and size of rooms, also well kept up & clean. The area was nice, very centrally located & quiet. The breakfast was great in the morning, although they could use a couple more tables. Overall, great experience, I would stay again.

Room Tip: The full kitchen suites were very roomy, would recommend.
  • Stayed: October 2013, travelled with family
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Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 26 December 2013

Dear Mary,
Thank you for your sharing your kind thoughts on TripAdvisor. It is our pleasure to know you enjoyed your stay with us, and that your full kitchen suite exceeded expectations. We are more than happy to accommodate your needs to the best of our ability when you call us directly. You’re right- we’re centrally located off the 101 freeway and are very close to three other major freeways. The front desk staff is always ready and willing to assist you with questions, directions, and recommendations. We hope to see you again next time you are in Tempe!
Warm Wishes,
Management

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Reviewed 13 December 2013

  • Stayed: November 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hawthorn Suites by Wyndham
1  Thank Shiela A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 14 December 2013

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Reviewed 13 December 2013 via mobile

I travel back and forth from San Francisco 4 Times a month . As a person who runs a IT company it's important for me to have fast WiFi and printing access. luckily I get good range at this hotel and speed is no issue. I host and attend a lot of web meetings so it's crucial for me to have fast speed.

I never arrive at time of breakfast but from what I have seen it looks like they have good variety.

Good place to stay

Stayed: December 2013, travelled on business
Thank Guest_services2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 14 December 2013

Dear Guest,
Thank you very much for taking the time to share your thoughts on TripAdvisor. It is our pleasure to hear about your positive experience here. We strive to cater to the needs of all our valued guests- the added convenience of complimentary high speed Wi-Fi is always available to you. We’d love to have you back next time you’re in the area- hopefully you can catch our tasty hot breakfast one morning! Thanks again for your awesome feedback.
Warm Wishes,
Management

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Reviewed 10 December 2013

We were visiting our daughter for the weekend and needed a place to put our heads at night. This hotel was in the right area for us. It was clean and the room was very big. We could have had grandchildren stay over with us and not be crowded. The kitchen/living area was nicely arranged and a good size. The bathtub was older, but clean. The complimentary breakfast was very tasty and the eating room a good size and clean. And the free WiFi was fast and easy to connect to.

  • Stayed: December 2013, travelled as a couple
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1  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 11 December 2013

Dear Denise,
From all of us here at Hawthorn Suites in Tempe, thank you for sharing your thoughts on TripAdvisor. We are overjoyed to know that you are pleased with your stay. You are right- we are centrally located so that getting around the valley is a breeze. Our guest suites are spacious and clean, with a heavenly Simmons Beautyrest pillow top mattress and plenty of room to spread out. We enjoy providing our valued guests with a tasty hot breakfast every morning, and of course the free Wi-Fi is a plus. Thanks for your kind recognition and we hope to see you again next time you are back in the area!
Warm Wishes,
Management

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Reviewed 5 December 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank David K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 7 December 2013

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Reviewed 24 November 2013

I am a General Manager of a major chain hotel so I am very experienced in what to look for in a stay. I booked this hotel through orbitz. This was a family vacation where we were securing an apartment as we are moving from Illinois to Arizona next month. We arrived late on a Thurs night and check in was alright. The lobby does smell like mildew like other reviews have said. Our room however did not smell like that. The room was large enough for 4 people and it did have 2 nice flat panel TV's. It does need to be updated though. This is NOT a clean hotel! The bedding clearly had "stains" on it and the bathroom was never fully cleaned or stocked. We didn't have enough bathroom items, bedding items, kleenex or t.p in our room for 4 people which they verified at check in would be in the room. Then at check out they asked me the ages of my kids. Remember I already gave them this information when I booked this room on orbitz. When I told them 20 and 16 they then told me the 20 year old isn't a child and they were charging me extra! It is not my problem the hotel and orbitz didn't communicate this information when I booked this hotel. I would highly recommend you stay any where but this hotel. They do not go above and beyond to make sure you have a good stay and they charge extra where they can. As I have reviewed before I would strongly suggest staying at the Comfort Inn and Suites on Boston Ave in Chandler as I promise you will not be disappointed in your stay there!

  • Stayed: November 2013, travelled with family
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Thank mzona18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tempehawthorn, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area, responded to this reviewResponded 25 November 2013

Dear Guest,
Thank you for voicing your thoughts on TripAdvisor. We are concerned about the miscommunication that is taking place. As a hotel manager, you would of course understand that Orbitz is a separate third party and that it is favorable to book with the hotel directly. This way, you would avoid any issues like this, and it’s much easier to make changes. What you booked with them was a room for two adults and two children under 18 years old. It is clearly stated online that the room rate covers two adults, with any additional adults to have an extra charge. If you book anywhere online with four adults, it will give you the correct amount to begin with. At check-in, there was only one woman checking in, and when asked how many adults in the room, it was stated there would be two adults and two children. The young men who came in after check-in were clearly adults. We tried to confirm the adult count at check-out, but we were told that one was 16 and the other 20. Whether this was true or not, we only charged for the one extra adult. Also, we enjoy hearing from our valued guests how well-kept and nicely cleaned the lobby and rooms are. There has never been any mention or issue with mildew. Our housekeeping staff works very hard to provide the very best service in your suite, making sure you have everything you need each day. If there is something you have an issue with or are in need of, we are more than happy to assist you right away when you notify the front desk. We truly regret that your stay did not meet your expectations, as we do strive here to provide the ultimate hotel experience for our valued guests, always.
Warm Wishes,
Management

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Additional Information about Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area

Address: 2301 E Southern Ave, Tempe, AZ 85282-7637 (Formerly Hilton Garden Inn Phoenix Airport)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tempe
Price Range: £44 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area 3*
Number of rooms: 68
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Tempe/Mesa/Phoenix Located just off 101 Price Freeway near Route 60, Hawthorn Suites by Wyndham Tempe hotel, near Sky Harbor International Airport, combines southern hospitality with the comforts of home. Our Tempe, AZ, hotel provides easy access to all major highways, including Interstate 10 and Loops 101, 60 and 202, and is convenient to Mill Avenue District, Arizona State University and Sun Devil Stadium.Start each morning with a free hot breakfast buffet, then workout in our fitness and exercise center and unwind in our spa. Make a splash in our outdoor pool or enjoy a relaxing soak in our hot tub. All suites feature free high speed Wi-Fi Internet access, two 32" LCD TV's in each room, microwaves, refrigerators and in-room safes. Handicapped-accessible suites are available, and kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Tempe Hotel Tempe
Hawthorn Suites Tempe
Tempe Hawthorn Suites
Hawthorn Suites Phoenix

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