Typical Average hotel. The front desk staff were not helpful. Even though we are Wyndham members, they refused to give us a room with two beds, "it's an upgrade". Yes, there is a room, but we will not give it to you. They said we purchased it through a 3rd party, so we are not eligible for upgrades? Since when is booking through Expedia a 3rd party? This was not a Priceline type blind booking, we specifically chose this hotel through Expedia. We prepaid hotel, but they tried to charge for first night anyway. I had to go to front desk and tell them. They tried, "that's a hold on your card for incidentals"? Why is the same price as the room? And what is this additional $50 on my card? Oh, hmmm. Not sure, but they than took it off.
Breakfast was not good. It could have been good, BUT food was cold, and the hour we were in there nobody even looked to see if it needed restocking(it did).
Make sure if you stay here, get a great price. It really would not take much to make this better, Getting staff that were service oriented would solve 95% of their problems.
- Official Description (provided by the hotel):
- Hawthorn Suites by Wyndham Tempe/Mesa/Phoenix Located just off 101 Price Freeway near Route 60, Hawthorn Suites by Wyndham Tempe hotel, near Sky Harbor International Airport, combines southern hospitality with the comforts of home. Our Tempe, AZ, hotel provides easy access to all major highways, including Interstate 10 and Loops 101, 60 and 202, and is convenient to Mill Avenue District, Arizona State University and Sun Devil Stadium.Start each morning with a free hot breakfast buffet, then workout in our fitness and exercise center and unwind in our spa. Make a splash in our outdoor pool or enjoy a relaxing soak in our hot tub. All suites feature free high speed Wi-Fi Internet access, two 32" LCD TV's in each room, microwaves, refrigerators and in-room safes. Handicapped-accessible suites are available, and kids 17 and under stay free with an adult. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites By Wyndham Tempe Hotel Tempe
- Hawthorn Suites Tempe
- Tempe Hawthorn Suites
- Hawthorn Suites Phoenix