UPDATED REVIEW! In a previous review of the SpringHill Suites Tempe/PHX Airport (which has since been deleted), I said that, given a choice, I would probably stay elsewhere despite the excellence of the staff. (I felt the décor was tired and in need of an update even though I found the hotel and rooms very clean.) Surprisingly I found myself back in PHX 2 weeks later and after being snarled at by the staff of the hotel next door I returned to this SpringHill. The customer service was as good as before, if not better, and while the rooms were the same I feel I was a bit harsh in my assessment. Yes, I still feel an update is needed but the rooms are clean and comfortable with nice big bathrooms. Then, one week later, I found myself back in PHX and once again chose this hotel for the location and the staff. At check-in Crystal (a gem at the front desk) offered me a complimentary upgrade to an “Executive Key Room”, which was described as a newly updated, remodeled room. Never one to turn down a free upgrade, I agreed. I’m glad I did as the room was awesome! It was a pleasant surprise; freshly updated with new paint, wallpaper, window coverings, carpet and furniture. The room felt larger than my previous rooms and it had a walk-in closet! Colors were contemporary yet soothing, there was an “L”-shaped sofa, adequate desk, and an updated wet bar with refrigerator and microwave. The living area needs more lighting and, really; that is my only complaint and it is minor. I don’t partake of “free breakfast” at most of the hotels at which I stay and I didn’t here, opting to eat out at a local restaurant. The pool area was clean enough to enjoy a refreshing dip in the 105 degree heat. The staff, again, was aces, from the front desk to housekeeping. Even if I don’t get the “Executive Key Room” on my next visit I feel like I’ve found my “go-to” hotel when I need to stay near Sky Harbor. Two things to remember: 1) this hotel is at the end of one of the runways so there is going to be significant aircraft noise; and 2) remember to tip your housekeeping staff. The ladies here are some of the nicest I’ve encountered.
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- Also Known As:
- Springhill Suites Phoenix Tempe/Airport Hotel Tempe
- Springhill Suites Tempe