Hyatt does a great job of making their hotels predictable- you know how the room will look, etc. but in this case, the staff were the reason behind the rating.
1) Richard, the evening weekend shuttle driver. He's amazing, friendly, funny, and I would give him six stars if I could. Excellent restaurant suggestions and I felt like an old friend was driving us around.
2) Brittanie, and all other evening people at the front desk. I wish I could remember the names of the people who checked us in (Thursday evening, just before midnight). All of these people are super friendly, go above and beyond, and remember customers and respond as such. These people are GREAT.
3) They have a 24/7 cafe with a limited menu- food was just okay, but the convenience was terrific.
4) Free, pretty good breakfast. An egg sandwich, cottage cheese, yogurt, pancakes, fruit, coffee.
The less than amazing:
1) Some mildew in the shower, in the corners. Really minor, but not expected in a Hyatt.
2) The daytime front desk people. Some were just "eh" and some were downright annoying. From the girl who was overly annoyed that the I wanted my meal to go (which I said on the phone, but was not communicated to her) to the girl who at check out, when I said there was a missing charge on the room, proceeded to charge me for it (and had to *make up* a charge!), but neglected to thank me, to the girl who let me know that I couldn't make a shuttle reservation in advance, but needed to wait until 15 minutes prior to my intended leave time (she said it was first come, first served- and as far as I could see, I was first)- it was incredibly annoying. Daytime people were just overall less focused on keeping a happy customer. Too bad too, because the night people are really great.
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- Also Known As:
- Hyatt Place Tempe/Phoenix Airport Hotel Tempe
- Hyatt Tempe
- Tempe Hyatt