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“Expected Better”

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Red Roof PLUS+ Tempe - Phoenix Airport
Ranked #25 of 52 Hotels in Tempe
Citrus Heights, California, Usa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Expected Better”
Reviewed 25 March 2014

Stayed four nights. Overall it wasn't bad but there were a few things I complained about. Door to the bathroom would not close. Apparently there was at one time a leak on the floor above and the bathroom ceiling over the shower was very unappealing as it looked like it was about to fall. Wi-Fi system is very low grade. It was extremely slow but a majority of the time I could not connect to the internet since there was no wi-fi signal in the room. Staff said hotel was sold out and a lot of people are using it and when that happens it's very slow. If it was an up to date system it would be capable of serving all guests. Even between 2 and 3 a.m. I could not get a signal or connect. I've stayed at Red Roof in the past and never encountered a problem so I was surprised I did at this particular location.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 26 March 2014
I would like to apologize for the condition of the bathroom door and can assure you that we have already taken actions to correct the problem. As for the internet service, I am working with our internet provider on the speed of the service. Our goal is to provide outstanding dependable service at a reasonable price. We read all of our reviews and value your opinion.

Again, thank you for your review and we look forward to your next visit with us!
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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English first
Nashville, TN USA
Level 6 Contributor
379 reviews
231 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 25 March 2014

This hotel is really not bad, but it would be easy to be better.
The hotel location is great, but the area is somewhat commercial and you need a car to get to most food options.
The staff was friendly during check in, but indifferent to the guests comments on several topics.
Elevator is almost the slowest thing in the hotel....except for the internet. They were very aware of this but we saw several guests complain about internet with no reaction from staff.
The place was packed and the crowd was mildly rowdy. The hints of the rowdiness were the numerous cases of empty beer bottles by the back door cleared by housekeeping.
Air conditioning worked well.
The bathroom seemed updated.
The TV was new and fine.
A taxi to airport costs $16- It seems this the only area hotel to NOT offer airport shuttle service.
Slow elevator,terrible Internet & no airport shuttle are my memories.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pine129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 26 March 2014
On behalf of the staff, I am writing to let you know that we appreciate your feedback on your recent stay with us. A friendly staff and a good location is something that we take pride in. I am very sorry that the elevator seemed to be slow and I will be looking into that with our service contractor.

Again, thank you for your review and we look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 March 2014

The hotel was easy to find and in a secure location with a well lit parking lot. The staff was friendly and helpful. Rooms are perhaps a little dated but spotless. We arrived late and just needed a place to crash near the airport until we continued our journey in the morning.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DINKS33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 26 March 2014
Great service depends on the staff members willing to give their very best at all times. I am glad to hear that the location of the inn, well lit parking lot, friendly & helpful staff, and a clean room is just what you were looking for. Our goal is to provide dependable service at a reasonable price.

Again, thank you for your review and we look forward to you next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, California
1 review
Reviewed 19 March 2014

I was on a business trip. The internet speed is so slow, I couldn't work at all from my room. Made many phone calls to the support desk without any success. The room itself is fine, clean and quiet. But not being able to do I was there to do drives me crazy.

Room Tip: If you require good internet speed bring your own data card.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimXQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 26 March 2014
I would like to apologize for the experience of internet service during your recent stay. Each and every guest put their trust in my staff to deliver outstanding service and I can assure you that I will be contacting our internet provider to do the same. I understand your frustrations as your experience did not meet your expectations and I truly hope that you will give us another chance.

Again, thank you for your review and we look forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo Grove, Illinois
Level 5 Contributor
59 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 18 March 2014

Stayed one night in march 2014... Had a deluxe king with micro and fridge... Room was clean, and everything was in working order...Tv, although a recently new hd, only received standard def... Otherwise no problems to speak of....Common areas were in good shape, although lots of air freshener on my floor... Usually a sign of people smoking in non-smoking rooms.... For what it is, I would stay there again assuming I got a reasonable rate...

Room Tip: For a little extra, get the micro and fridge, its worth it....
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benefits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 26 March 2014
Thank you so much for taking the time to write a review about your recent stay with us. The staff always enjoys positive feedback from our guests and it is reviews like yours that makes their day.

Again, thank you and we look forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 6 Contributor
115 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 16 March 2014

I was in town for a golf tournament in Mesa and chose this location, because they are pet friendly! The rooms were very clean and we had a microwave & fridge for our week stay. The weekly rate is very good for the area. Check in was a bit frustrating. Tried to raise rate on me during the weekend, but that is not what I was quoted. I got the rate they had promised. Also, my room did not have the fridge & microwave as requested. I had to sit and wait for so.eone to bring it. The area is excellent to walk your dogs and for once people pick up after thrir dogs. No dog poo on this property, and that was nice to see. Do wish they had garbage cans on side entries!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank birdiegirl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 18 March 2014
Thank you for your kind words about your recent stay with us. Our goal is to provide outstanding service and clean rooms at a reasonable price. We read all of our reviews and value our guest’s opinion. The staff always enjoys positive feedback from our guests and it is reviews like yours that makes their day.

Again, thank you for your review and we look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
State College, Pennsylvania
Level 5 Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 March 2014

The location is very convenient to the airport, with easy access to rental car return for catching early flights. Staff was extremely friendly and helpful. HOWEVER...the bathroom was not cleaned with several used washcloths and towels still in it. Also it was a bit noisy (adjacent rooms, ice machine, washing machine). We might give it another chance next time we need to be close to PHX.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redroof265, General Manager at Red Roof PLUS+ Tempe - Phoenix Airport, responded to this review, 13 March 2014
Thank you for your comments on your recent stay at the Red Roof Inn Phoenix Airport. It is rewarding to hear that the staff was very helpful and the location is what you were looking for. I do apologize for the experience with the bathroom cleanliness. Each and every guest put their trust in us to deliver 100% service and we hope that if you are in the area again, you will give us another try.

Again, thank you for your comments and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof PLUS+ Tempe - Phoenix Airport

Property: Red Roof PLUS+ Tempe - Phoenix Airport
Address: 2135 W 15th St, Tempe, AZ 85281-6942 (Formerly Red Roof Inn Tempe - Phoenix Airport)
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Tempe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof PLUS+ Tempe - Phoenix Airport 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. Red Roof PLUS+ Tempe - Phoenix Airportt, AZ is a pet friendly, family friendly hotel. This hotel is close to Phoenix International Airport (PHX) and Arizona State University. The hotel is also close to Diablo Stadium (spring training camp for the Los Angeles Angels), Talking Stick Resort Arena (Phoenix Suns basketball), Scottsdale Stadium, Phoenix Zoo and Firebird International Raceway and just 25 minutes from University of Phoenix Stadium. When you check in, check out the fantastic amenities! The rooms at this 100% Smoke Free inn feature, comfy Rest Suite beds by Serta, high-end bedding, flooring, and a large, flat-screen TV. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! Experience our complimentary coffeehouse-style coffee and tea in the lobby. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Phoenix Airport Hotel Tempe
Red Roof Inn Tempe
Tempe Red Roof Inn

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