Stayed here as part of a package to visit the NASCAR race. Good location and very helpful friendly staff. They offered a free transfer service from the airport, and you take advantage of this facility by using a phone in the terminal. Unfortunately this particular Embassy Suites was not listed. We contacted another that was listed, and they transferred the call. They did not have their own vehicle available for some reason, but said they would arrange for a car to collect us. The luxury car arrived as promised, and took us to the hotel. Our room was well equipped and very comfortable.
Public areas were well presented, and complimentary drinks and snacks were served in the bar early evening. Breakfast was excellent, the buffet offered everything that you would expect, and eggs, pancakes and omelets were cooked to order. The style of restaurant was Mexican and the evening dining experience was very poor after such an impressive breakfast.
We ordered room service one evening, and during my conversation to order our food, my wife changed her order and we both chose the same meal. When the food arrived we were presented with three meals as my wife's cancelled selection was also delivered. The food was not that hot and we both left most of it. They did amend our bill to deduct the unwanted dish.
The only nearby restaurant was a Denny's opposite, and we dined in the on site restaurant on our second night. When we presented ourselves at the desk to be seated, we were ignored along with other guests that were also waiting. The person at the desk just disappeared and did not come back! When I found a waitress, who was passing she took us to one of the empty tables. Not impressed, and our order took a long time to come, and was not that appetising. Shame really, as the rest of the hotel staff and levels of service were very good.
- Official Description (provided by the hotel):
- Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more less
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- Also Known As:
- Embassy Suites Hotel Phoenix
- Embassy Suites Tempe
- Tempe Embassy Suites