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Embassy Suites by Hilton Hotel Phoenix - Tempe
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Reviews (967)
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All reviewsevening receptionmade to order omeletsfree happy hourwhole foodscomplimentary breakfastpool areaeasy accessfront desk staffbusiness tripnice poolthe breakfast areaspring trainingbunniespropertyfreewayphoenixshuttle
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882 - 887 of 967 reviews
Reviewed 10 January 2013

This is a very nice hotel with friendly people. The breakfast is really good with made to order omelets, eggs, etc. Rooms were nicely kept and roomy. The onsite restaurant was a mexican restaurant which was ok, not a lot of choices on the menu to suit me, but the waitress was very nice and attentive.

I would definitely recommend this hotel.

  • Stayed: December 2012, travelled with family
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Thank Softball_Mom_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this reviewResponded 25 January 2013

Dear Softball_Mom_1979,

Thank you for your nice comments. I am glad you enjoyed our breakfast. Our restaurant is adding new menu selections in our Dry Heat Lounge. We hope you will enjoy these on your next visit to the hotel.

Sincerely,

Janice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

My wife and I stayed at this location for a night on my birthday. The location was convenient to her workplace the next day. The staff was very helpful, and at check-in even made a nice provision for me to park my Harley-Davidson under cover, in a secure location.

  • Stayed: January 2013, travelled as a couple
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1  Thank Morehouse93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this reviewResponded 25 January 2013

Dear Morehouse 93,

Thank you very much for choosing the Embassy Suites - Tempe to celebrate your birthday! We appreciate your business and look forward to seeing you on your next one.

Sincerely,

Janice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2012

This is a nice hotel within 10 minutes of the airport. Staff is excellent! John the shuttle bus driver is a great tour guide and can you give info about anywhere you want to go. There is a free cocktail hour every evening, which is nice. The complex is rather large and some walking may be required. One downside is that they charge 10$ per day per device for wifi, but as I was with a conference group that fee was waived. If you like Mexican cuisine, Garcia's is located within the hotel and is amazing. Get Enrique the barman to mix you a Margarita or try out some local beers on tap. Overall, very satisfied and I would stay here again.

Room Tip: Ask for a location near the lobby as some rooms are wrapped around in another building and require quite a bit of walking.
  • Stayed: December 2012, travelled on business
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Thank KDCRAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this reviewResponded 12 December 2012

Dear KDCRAE,

Thank you for your comments. We appreciate your nice review and look forward to seeing you on your next trip to Tempe.

Sincerely,

Janice Keller

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Reviewed 7 December 2012

Stayed here as part of a package to visit the NASCAR race. Good location and very helpful friendly staff. They offered a free transfer service from the airport, and you take advantage of this facility by using a phone in the terminal. Unfortunately this particular Embassy Suites was not listed. We contacted another that was listed, and they transferred the call. They did not have their own vehicle available for some reason, but said they would arrange for a car to collect us. The luxury car arrived as promised, and took us to the hotel. Our room was well equipped and very comfortable.
Public areas were well presented, and complimentary drinks and snacks were served in the bar early evening. Breakfast was excellent, the buffet offered everything that you would expect, and eggs, pancakes and omelets were cooked to order. The style of restaurant was Mexican and the evening dining experience was very poor after such an impressive breakfast.

We ordered room service one evening, and during my conversation to order our food, my wife changed her order and we both chose the same meal. When the food arrived we were presented with three meals as my wife's cancelled selection was also delivered. The food was not that hot and we both left most of it. They did amend our bill to deduct the unwanted dish.

The only nearby restaurant was a Denny's opposite, and we dined in the on site restaurant on our second night. When we presented ourselves at the desk to be seated, we were ignored along with other guests that were also waiting. The person at the desk just disappeared and did not come back! When I found a waitress, who was passing she took us to one of the empty tables. Not impressed, and our order took a long time to come, and was not that appetising. Shame really, as the rest of the hotel staff and levels of service were very good.

  • Stayed: November 2012, travelled as a couple
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1  Thank highperformance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this reviewResponded 12 December 2012

Dear highperformance,

Thank you for letting us know of your experience. We appreciate the review of our restaurant and room service. We have shared your comments with our food and beverage team so they may use these to improve the service and quality. We are glad you enjoyed the overall hotel and look forward to welcoming you back on your next visit.

Sincerely,

Janice Keller

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Reviewed 5 December 2012

Have stayed at several Embassy suites and this one is good even though a little on the pricey side given it is Tempe AZ. Drinks and food as part of the rate are a great value. We had a third floor room and it was quiet, clean, and mostly up to date and modern. The rooms were quiet and the property is clean and conveniently located. Definitely would consider coming back. The breakfast set up could certainly use more help and better organization.

Room Tip: Ask for inside buildings for quiet and keep noise from freeway to a minimum.
  • Stayed: November 2012, travelled with family
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1  Thank Zoomer2You
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice K, Front Office Manager at Embassy Suites by Hilton Hotel Phoenix - Tempe, responded to this reviewResponded 6 December 2012

Dear Zoomer2You,

Thank you for your kind comments. Good suggestion on the breakfast set-up.

Look forward to seeing you on your next visit.

Janice

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