I have been an Hilton Honors member. I have been with Hilton for twenty years. I use to stay at Embassy Suites on 24th & Thomas/PHX but once L.Pittman went to Tempe, she persuaded me to stay there. Services were good, I got to know staff on a personal basis in establishing a long term customer relationship; however, once LPittman left and staff I knew began to leave. The new staff don't make an effort to represent and stand behind quality customer services. Today, my room was not made properly. The staff who is obviously new did not dump one of our trash cans, didn't make one of our beds completely and forgot to hang up the shower curtain. Then went to the bar, and bartender wasn't smiling and greeting people. I am totally disappointed. The General Manager needs to ensure they stand behind the Hilton Honors brand and provide quality customer services. Instead, after many years of staying at this hotel property I may not be staying here much sooner. Ben the night shift manager took charged and made every attempt to resolve the issue which is a start; and Shoko morning person has always been awesome.
- Official Description (provided by the hotel):
- Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more less
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- Also Known As:
- Embassy Suites Hotel Phoenix
- Embassy Suites Tempe
- Tempe Embassy Suites