I am a HH Diamond member that has been on business travel for the last 6 months, mostly staying in Hilton's. I normally love embassy suites, but this one really let me down.
I'm in Phoenix to fly to the east coast tomorrow with my two little girls. We went out to dinner and returned to the room right around the time they were to go to bed. The air conditioning needs service, I'm sure it's the filthy filter I noticed that is blocking the airflow, it's hot and sticky. Unfortunately I can't move rooms because I need my girls to get their sleep (2 & 4 year olds ) because we have to get up at 0530 for our early morning flight. I just checked out (today) of the embassy suites Palmdale where I was on business travel for the last 3 months. If all their rooms are like this even for diamond members, definitely look elsewhere, this room is too hot to not have serviced ac!
I will give credit to the airport shuttle, right on time and the driver was very personable, but still not enough to justify the poorly serviced rooms.
- Official Description (provided by the hotel):
- Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more less
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- Also Known As:
- Embassy Suites Hotel Phoenix
- Embassy Suites Tempe
- Tempe Embassy Suites