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“Just an average Hotel”

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Sheraton Phoenix Airport Hotel Tempe
Ranked #37 of 53 Hotels in Tempe
Reviewed 19 June 2013

I was surprised upon driving up to the hotel that this is really a Sheraton. We booked 2 rooms on Hotwire for $60 a night (surprised it was so cheap). The staff were extremely friendly and check in was easy and fast. No bell hop in sight (which I thought was odd for Sheraton). The beds were nice and I slept well, A/C worked good. Carpets were tired and needed a good cleaning but the bathroom was very tired. Old tile in the shower that needed regrouting. Sink drained extremly slow and the tub wouldn't hold water without a washcloth placed in the drain hole. Really? Sheraton? This hotel has seen better days and probably needs to reflag as a Quality Inn or some serious money spent to upgrade to Sheraton standards.

  • Stayed: June 2013, travelled with family
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1  Thank sel6090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 26 June 2013

Thank you so much for your feedback. We recognize that through our guests we can make our product the best we can to satisfy all our travelers needs. Our front desk is amazing and will pass on to them that they are still making every guest happy. I will also pass along to the Front Office Manager that having someone present to assist with luggage at check in would greatly help our guests. We have recently come under new ownership and they are currently working with the Starwood design team to do extensive renovations. This will include all the guest rooms and common areas. We hope that when we are done with those renovations that you will come and see us again so that you can see that we are proud to be a Sheraton.

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229 - 235 of 548 reviews

Reviewed 8 June 2013

Don't let that title fool you. When a United Airlines flight was cancelled they gave me a pink coupon for a discounted for Sheraton and I used it. I have rarely seen a more cheerful and friendly staff. The room was comfortable (I'm a bachelor male--Motel 6 is comfortable). The bathroom, while clean, was a little problematical. The sink faces a corner but the mirror is to the side, so one shaves looking to his left. Didn't care for the restaurant; I don't like menus with most of the entrees in a foreign language. Too bad there wasn't another restuarant within walking distance (Aridzona in June...). Excellent shuttle service to and from the airport.

  • Stayed: June 2013, travelled solo
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Thank GarthG51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 25 June 2013

Cancelled flights can be the worst we certainly know that and our amazing front desk team always delivers to ensure that each guest is taken care of! We have a truly wonderful team and I will make sure that they know how amazing they are. We understand the frustrations that some guests have with the size and position of some of the amenities in the bathroom. We are currently working with a design team to see what our guests see and hear from the reviews so that as we go through renovations over the next year that we can address the concerns that our guests have. Thank you so much for taking the time to let us know how we are doing we greatly appreciate it. We hope to see you again soon when you come to the Phoenix area for fun next time!

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Reviewed 6 June 2013

Flight was cancelled leaving Phoenix so this was the best pick for overnight stay. 10 mins drive from airport and offers free shuttle 24hrs a day. Rooms were nice but not luxury. Bathrooms were a bit outdated for my taste. The restaurant had wonderful shrimp tacos.

  • Stayed: June 2013, travelled solo
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Thank eshainternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 25 June 2013

Thank you so much for your review. We know how frustrating it is to not be able to fly out when your scheduled to. We try to ensure that everything is taken care of for you when you arrive. We take pride in our culinary team and the menu that our executive chef has put together. I will definitely pass along to the team that they are make delicious food! We are going to be going through a major renovation within the next year to update all the rooms and will then have the high quality that you were looking for. I hope that the next time that you are in the Phoenix area that you will come and see us again and hopfeully under better circumstances.

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Reviewed 3 June 2013

I only wish all hotels were Sheraton's, what a great place to stay. The rooms are large and the beds and pillows are so comfortable. We checked into the hotel and were greeted by a wonderful host who couldn't do enough for us, what a wonderful way to start off with. She gave us a selection of available rooms, we selected a room with a king size bed. The quality of the bedding was excellent, the sheets had no order and were bright white. The bed spread was clean and wrinkle free. The bathroom was very clean, but I thought it could have been bigger. Lots of thick white towels, soap bars waiting for our use. The tub and shower were mold free, very clean. I enjoyed our stay very much.

  • Stayed: June 2013, travelled as a couple
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Thank douglasB7988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 25 June 2013

Thank you so much for your wonderful words! We take pride in our hotel and love to hear that our guests are enjoying their stay with us. Our staff is the light of our hotel. The front desk truly cares about every guest that comes through the door and we will most certainly ensure that they are commended for such great service. Along with the front desk our housekeeping department takes pride in ensuring that every room is truly ready for our guests. We will make sure that they are rewarded for all the efforts that they put in everyday. Thank you again for wonderful words and we can't wait to welcome you to our home again soon!

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Reviewed 31 May 2013

Stayed at this property last week. Older building but they have done a nice job of updating the furnishings in the room. The bathroom is a little tight but still functional. Lobby is nice and airy. Front desk staff extremely friendly and efficient. Location is pretty convenient to the airport, about 10 minutes away. Certainly a great value for what I paid.

  • Stayed: May 2013, travelled solo
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Thank Ken F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 5 June 2013

We are so glad that you enjoyed your stay with us! Our front desk is certainly one of the best around! We will pass along to them that they are doing a great job servicing out guests. We would like to let you know that we are going to be doing extensive renovations this summer to both the rooms and public areas and are excited to show off our new look. Thank you again for the wonderful words and we hope to see you again soon!

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Reviewed 28 May 2013

I booked through Hotwire. I was leary because the night before I booked a hotel with same star rating. This hotel blew my mind and it was much lower. The room was cool when we arrived (hot summer heat), the bedding was luxiorious, the bathroom could've had a fan installed (for steamed up mirrors). Overall, I was very pleased that with this hotel.

  • Stayed: May 2013, travelled as a couple
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Thank Sasha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 5 June 2013

Thank you so much for your wonderful review! We truly want to make your stay as memorable as possible and believe that it is the little details that count. We are going to be doing a complete renovation of the rooms and are currently working with our renovation team on updating our bathrooms and will certainly pass along that a fan would greatly help in the bathroom. We truly appreciate having you as our guest and please come and see us again soon!

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Reviewed 26 May 2013

i recently stayed at the sheraton in tempe arizona. i booked through expedia and i did the know after you purchase option.for $120.00 for two nights.the ride was about 10-15 min included boarding.the lobby was nice and checkin was fast.going to the room i was on the second floor and noticed theres a funny odor to the elevator.walking to my room you can tell the hotel needs updating.the room itself was nice,the bathroom had a marble counter and the bathroom was clean and kinda small.they had a marble stand with starbucks coffee maker and coffee.i had a king room it had two night stands with lamps a sitting chair with ottom,a desk a chest with a 32 inch tv and room for storing clothes.the one thing i liked about the room was the balcony with a table and two chairs.the room i had was over the entrance to the pool area so i had a partial view.they do give you a comp. bottle of water and if you decline housekeeping for more than one night you get a voucher for food and beverage or 500 points if your a spg member.i tryed both restaurants and they were good.

Room Tip: the room over the entrance to the pool.the gate when closing has a loud sound
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  • Stayed: May 2013, travelled solo
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Thank jjones2Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this reviewResponded 5 June 2013

Thank you so much for your review of the hotel. We appreciate hearing from our guests so that we can continue to improve our hotel. We would like to let you know that we will be doing extensive renovations to both the rooms and public areas starting this summer and are very excited to show off our new look! I will pass along to our maintenance team and have them take a look at the pool gate as we don't want that to distract from your stay. I will also pass along to our housekeeping manager to ensure that we are checking all the elevators throughout the day to ensure that they are freshened for our guests. Thank you again for the great feedback and description of your stay with us we hope to see you again soon!

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Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 S 52nd St, Tempe, AZ 85281-6223
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 53 Hotels in Tempe
Price Range: £68 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 
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Also Known As:
Sheraton Tempe
Tempe Sheraton

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