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Phoenix Marriott Resort Tempe at The Buttes
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Reviews (1,397)
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All reviewstop of the rockmarket cafepool barunique propertynarande spanice resortgreat poolangels spring trainingpool sidebreakfast buffetclose to the airportbit datedbusiness tripguest roomsbusiness or pleasurefitness centerpools
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Reviewed 18 June 2014

Nice hotel, great views, good pool, satisfactory rooms, excellent location in the southeast valley. good value. The only negatives for me were that the hotel is getting older and the food was mediocre in the main restaurant.

  • Stayed: May 2014, travelled with friends
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Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle S, Director of Rooms at Phoenix Marriott Resort Tempe at The Buttes, responded to this reviewResponded 20 June 2014

Thank you for your feedback. Your comments are appreciated and will be shared with the appropriate teams. We hope you stay again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I've stayed here five times - always on business trips - for up to two weeks. This time was for five nights. The hotel is set on a butte, wrapped into the natural landscape of the rocky rise. The staff are outstandingly welcoming and helpful. The rooms are roomy, comfortable and well-appointed. Housekeeping kept it spotless and well supplied with coffee/tea/water supplies. There are two pools set into the rocky landscape to plunge into at the end of a hot day. Friendly waitstaff circulate to provide beverages on the deck. Natural rock outcrops form walls in the public spaces. the bar/lounge commands attractive views out over Phoenix. The breakfast buffet is very good and it is good to be able to trade the Platinum check-in bonus for an upgrade from the continental to full breakfast. I'll be back.

  • Stayed: June 2014, travelled on business
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Thank Hamish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle S, Director of Rooms at Phoenix Marriott Resort Tempe at The Buttes, responded to this reviewResponded 20 June 2014

Thank you for the very kind review. We appreciate your stay with us each time and more importantly your time in sharing your experience for others to see. Your loyalty and Platinum status are truly valuable. Thank you again and we will see you soon!

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Reviewed 16 June 2014

It is a beautiful property built to organically meld into the desert hillside site in Tempe with a lovely layout of 2 connecting lagoon style pools and a handful of hot tubs strategically scattered around the gardens.
There are excellent views from many spots including the enjoyable nature walk to the top of the butte itself.
A plus for Spring Training fans, it is just steps to Angels Stadium.
The miss is the staff. With the very notable exception of Jessica, a wait person at Top of the Rock, their people are less than friendly. In some cases, such as the parking valet, they are even nasty and arrogant. Other fixable problems include the beds, which only so-so and the horrible stiff, overstuffed pillows.
The concierge never seems to be on duty for some reason. The road noise is loud on the outside rooms, so opt for a poolside room, if possible.The food is "off" in both restaurants but a dinner on the patio at Top of the Rock on a warm evening is worth it anyway.
I also miss the little things that have become standard at hotels in this price range like robes, shower caps, and chocolates on the pillows.

  • Stayed: February 2014, travelled on business
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1  Thank bosdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle S, Director of Rooms at Phoenix Marriott Resort Tempe at The Buttes, responded to this reviewResponded 20 June 2014

Thank you for taking the time to share some feedback. We will definitely recognize the staff that you mention and we will work on the perception received from the other staff. We strive for excellence and this experience is not the norm when it comes to our guest service. I am truly sorry that some staff did not seem so engaged. We hope you do choose to come stay again. Thank you.

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Reviewed 9 June 2014

My wife and I stayed at the Buttes to celebrate our anniversary and were very impressed. This was our first time here and enjoyed the stay.

The pros:
This is still a resort! There are several negative reviews about this resort that portray it as aging, old, and in disrepair. While the property is getting older, I was very impressed with how well Marriott is maintaining it. We laid out at the pools for several hours and were able to get drinks and towels with no problem from staff. The towel shack and bar were well-staffed with cheerful employees who were very positive.

We ate at the cafe in the morning. While the food was nothing spectacular, the service was good.

The rooms are not large, but they are not small either. The renovated shower is nice and the bed was very comfortable.

We really enjoyed the jacuzzi built into the rocks. It was private and isolated from the rest of the pool area - very nice.

Cons:
The resort does feel a little dated and could use a fresh coat of paint, but for the price we paid, I can't complain.

I was hoping for an early check-in, but the room wasn't available until after 3pm, which was disappointing. I have almost never been turned down for an early check-in.

I was disappointed to find out that our resort credit did not pay for tax or gratuity for our meals, so we ended up paying more than I would have liked, but again, all in all, it was a great value.

This is a great place for couples or families.

  • Stayed: June 2014, travelled as a couple
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Thank Rod R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle S, Director of Rooms at Phoenix Marriott Resort Tempe at The Buttes, responded to this reviewResponded 11 June 2014

Thank you for taking the time to share your experience with others. We appreciate the time you took to be detailed and thank you for recognizing the staff. We enjoy sharing comments like yours with them. We look forward to hosting more getaways for you. Sorry that early check in was not available the day you checked in. We will most definitely give a guest keys if we do have the room type ready that you are looking for. This time of year everyone wants to leave late and arrival early to enjoy the pool. Again we thank you.

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Reviewed 8 June 2014

We have been going to this resort for years. We live locally and use this resort during the summer months for a "staycation" Unfortunately, over the years, this resort is losing it's appeal and is no longer the fabulous property we used to enjoy. When Wyndam owned the resort, they had live music by the pool and in the night club during the weekends. Now, they have a DJ that blasts hip hop music. The rooms are updated and clean, but the grounds on the property had trash and pool towels strewn about. Nobody was picking up the trash and towels. The bathrooms located at the pools were disgusting. The staff at the lobby including the valets were very helpful.

  • Stayed: June 2014, travelled with friends
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Thank Cissy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle S, Director of Rooms at Phoenix Marriott Resort Tempe at The Buttes, responded to this reviewResponded 9 June 2014

Thank you for taking the time to leave a review in regards to your stay with us. I am sorry that the cleanliness of the property did not live up to its normal expectations. We do our best to maintain what we are known for, and that is a clean property with friendly staff. We appreciate your time and thank you again for letting us know. We will be addressing the concerns in which you mentioned. Thanks

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