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“Excellent Stay”

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DoubleTree by Hilton Phoenix Tempe
Ranked #4 of 53 Hotels in Tempe
Certificate of Excellence
Reviewed 31 October 2013

I was surprised that we received a warm cookie upon check-in. The room meet our expectations, thank you for the walk-in shower access. Beds were comfortable. Everyone we passed or spoke to were very friendly & helpful. All your employees spoke to me when I passed them which is rare in a lot of places. Thank you again for a wonderful experience

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this reviewResponded 4 November 2013

Daniel R-Thank you for taking your time to review our hotel. We are glad to hear you enjoyed our DoubleTree cookies and thank you for kind words about our friendly staff. We look forward to welcoming you back to our hotel again in the near future.

Thank you,
Ian Hawthorne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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883 - 889 of 972 reviews

Reviewed 31 October 2013

Great location, easy access, out of this World soft bed!!!, Very clean everywhere, and extremely gracious and friendly Staff!!! Services and accommodations have been the best or as long as I have traveled in the US and abroad. I have promoted your Hotel Chain to all my friends and family members.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 800josec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this reviewResponded 4 November 2013

Thank you for a perfect 5 out of 5! We truly appreciate your feedback and recommendations to your family and friends. We look forward to welcoming you back again soon!

Thank you,
Ian Hawthorne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

Overall I think the hotel is a huge improvement from the prior hotel at this location - Fiesta something. The rooms are nice and the grounds have been improved, although could still stand a bit more attention. If choosing between this Doubletree and the one on 44th street, we will stay here!

  • Stayed: October 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this reviewResponded 4 November 2013

Michelle A-thank you for your review. We appreciate your feedback and look forward to welcoming you back again soon.

Thank you,
Ian Hawthorne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

dim lighting, bad coffee, noisy air conditioner and you have to twist your hangars to get them on the rod in the closet. Food is very expensive and the steak was over cooked and hard to cut. But the chicken salad was very good.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this reviewResponded 4 November 2013

Kim R- I apologize that our property did not live up to your expectations. Not only is it our goal to provide exceptional service, but to also make sure that the hotel is up to standards. I have address our concerns with our executive chef, please find it in your heart to forgive us. We look forward to welcoming you back to see our new and improve product.

Thank you,
Ian Hawthorne

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A TripAdvisor Member
2
Reviewed 30 October 2013

I used to stay in Festa Resort before it turned to Double Tree by Hilton. The place keeping the same standard of the room with all amenities. It is in a convenient location to business but unfortunately they cut back on some advantage and complimentary offers. No free water bottle, no beverage voucher or complimentary breakfast any more as used to be with Festa Resort.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

I was on a business trip with a colleague and we were both comfortable with the hotel and the guest rooms. The area in need of improvement is the food quality and wait staff. There are enough options outside the hotel however it would have been nice to enjoy the meals we had at the hotel.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this reviewResponded 4 November 2013

Andrea H- We appreciate your feedback and I have addressed this with our teams here. We do our very best to make sure that all of our guests are very well taken care of and I am sorry that your expectations were not met. Please find it in your heart to forgive us.

Thank you,
Ian Hawthorne

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Reviewed 28 October 2013

Staff is friendly, rooms are dated and need upgrading. Hot water was out for a few hours and no notification was given, bathroom was clean, but walls, floor tile, and fixtures were very worn and not well maintained. Tub was very slow to drain and had a small chunk of porcelin broken out and unrepaired. Ironing board flimsy and low quality. I will stay again as location is convenient, but would like Hilton to invest in some upgrades.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank John Vincent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this reviewResponded 4 November 2013

John Vincent S-thank you for your review of our hotel. We appreciate your honest input and we will keep your comments in mind as we constantly strive for new ways to improve our guests' experience. We look forward to seeing you the next time you visit so we may better demonstrate our commitment to your satisfaction.

Thank you,
Ian Hawthorne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Phoenix Tempe

Address: 2100 S Priest Dr, Tempe, AZ 85282-1116 (Formerly Fiesta Resort)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Tempe
#8 Business Hotel in Tempe
#9 Family Hotel in Tempe
Price Range: £84 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Phoenix Tempe 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
Celebrate a tradition of warm hospitality and creative service at the recently renovated DoubleTree by Hilton in Tempe. Located near I-10 and minutes from Phoenix Sky Harbor Airport, this spirited hotel puts you near Arizona State University, Mill Avenue, and downtown Tempe. Enjoy the variety of recent enhancements to our guestrooms, lobby area, and restaurant. At this unique Tempe, Arizona hotel, comfort and service come together in an exceptional setting, with Frank Lloyd Wright design-inspired architecture. ... more   less 
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Also Known As:
Fiesta Hotel Tempe

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