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“Above average for average hotel”

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Holiday Inn Express & Suites Phoenix Tempe University
Ranked #31 of 53 Hotels in Tempe
Reviewed 4 June 2012

I was there in early June '12. The hotel is a very nice basic hotel. Clean, quiet, basic breakfast, A/C works well, etc. The staff was very friendly. The biggest downside was slow (but steady) wireless internet connection. I would definitely stay there again.

Room Tip: 3rd floor is quieter.
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  • Stayed: June 2012, travelled with family
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Thank JP W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded 7 June 2012

Dear JP W ~

Thank you so much for taking the time to write a review. We value what our guest have to say about our property. We are glad you found our hotel to be a nice property. It is also good to hear that you thought it was clean, quitet and that the AC works. We strive to matain a great product for our guest.

I am sorry to hear about the internet and will make sure these comments are passed along to our internet provider.

We look forward in having you as a guest again the next time your travel needs bring you to Tempe.

Take Care!
Angie Mago
Regional Director of Sales
B&T Hospitality Management.

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100 - 106 of 107 reviews

Reviewed 28 April 2012

I'm a IHG employee and have used IHG hotels many times in other city's and country's and never have I had trouble like I had this weekend. I requested 2 room's and 2 bed's in each bed, I got a confirmation email the night before that showed what I reserved and when we arrived only got one bed in each room. I know it was a busy weekend but I know how the hotel business works, the next morning I talked to the front desk and GM and asked if we can store our bag's with them and to save us 2 rooms with 2 beds in them. I know some room's were going to check out and we could of taking those but neither of them were helpful or even gave u a reason to not help us. They just kept saying No and No. I'v stayed in at least 14 IHG hotels in my life and this is the worst customer service I have seen. The hotel, rooms, and beds are very nice but the employees are horrible.

  • Stayed: March 2012, travelled with friends
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2  Thank raymond v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded 1 May 2012

Raymond V

Thank you so much for your review! I am sorry that you had trouble with your recent stay at our property. We try to accommodate all request and am sorry that your request wasn't taken care of. We value all of our guest and want them to feel like they are coming home.

We hire a team that gives 100 percent and it looks like we slipped on your stay. I will make sure the General Manager and the rest of the team read your comments and we hope that you will give us another chance when in Tempe.

If you have any other questions or concerns you would like to discuss please feel free to email me at angie@bthospitalitymanagement.com

Take Care!
Angie Mago
Regional Director of Sales

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Reviewed 20 March 2012

Had some stuff stolen out of my luggage my the maid and had to have the police come out. Staff were not overly concerned, nor did they show a sense of urgency. 3 days later and still no call or email from mgmt to apologize or tell me that my things were recovered-the police did call to say my things were found hidden in the laundry room along with other guests' possessions. Probably have to head back to AZ from CA to get my stuff because it's been booked in as evidence, but who knows when. This is the short version, believe me, but needless to say I will never patronize this chain again.

  • Stayed: March 2012, travelled with family
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2  Thank Casey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded 26 March 2012

Thank you for your review! We appreciate the feedback as it gives us direction on areas that need improvement. I am sorry what you experienced. This isn't typical at our hotel. I do know that both the General Manager and our Operations Manager is working on this issue.

We do hope that will give us a second chance if you are back in the Tempe area.

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Reviewed 17 March 2012

This places is a totally failure when it comes to guest service. Requested two bed room only got one bed.understandable with a busy weekend but unwilling to find a rollaway bed or provide sufficient alternatives to help out. Served cold breakfast that was meant to be hot. They seemed very unwilling to listen to any compliant or to provide a service solution. Would definitely never stay in this place ever again.

  • Stayed: March 2012
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2  Thank benchy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie M, Director of Sales at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded 26 March 2012

Thank you for your review! First of all thank you for choosing our hotel when you traveled to Tempe. I am sorry that your room type wasn't avilalble upon check in. It is my understanding that the room was booked through Orbitz and they booked you a reservation but, didn't confirm a room type. Usually, we are able to accomodate the request of our guest, however that weekend we were 100% full.

We do hope that you will give us a second chance the next time you are in Tempe, Arizona.

Take Care!
Angie Mago
Regional Director of Sales

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Reviewed 6 March 2012

This was the old Comfort inn. For a 3-star, I won't say it's cheap... but well, it was recently renovated and we stayed there in early Jan ... pretty much shortly after they first opened. The location is also relatively convenient.

It was nice as everything was still new, though there were things that certainly needed to be tweaked. The staff were friendly, though not always as helpful as could be primarily because some of them did not seem very familiar with the environs.

The breakfast is not bad, if you consider that this is really just a 3-star business accomodation.

  • Stayed: January 2012, travelled as a couple
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1  Thank keltzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2016 via mobile
Google Translation

Stayed: December 2016, travelled with family
Thank emedranos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn C, Front Office Manager at Holiday Inn Express & Suites Phoenix Tempe University, responded to this reviewResponded 23 December 2016

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Reviewed 21 February 2015
Google Translation

  • Stayed: January 2015, travelled with family
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Thank Enrique Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Phoenix Tempe University

Address: 1031 E Apache Blvd, Tempe, AZ 85281-5819 (Formerly Tempe University Inn)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Tempe
Price Range: £84 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Phoenix Tempe University 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
New in 2012, the Holiday Inn Express & Suites Phoenix Tempe - University is exquisitely designed in modern styling. With convenient access to I-10, we are within walking distance to Arizona State University as well as the popular Mill Street District featuring a wide variety of shopping and restaurants. Guests will appreciate our close proximity to Tempe Town Lake, Tempe Market Street that has some of the well know names all in walking distance and the Phoenix Sky Harbor International Airport. In addition we are located not to far from many corporate business such as Limelight networks, US Airways headquarters, Microsoft, Rockford Fosgate, Hybrid Designs, Quiktrip Division office, First Solar, and Salt River Project to name a few. Coming to town for Spring training? We are located closely to the ballfields. So the next time you are traveling to Tempe Arizona how about giving the Holiday Inn Express & Suites Phoenix Tempe University a try.We now have a complimentary shuttle that will run our guest to different venues within a certain mile radius of the hotel. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Tempe Arizonia - Asu Hotel Tempe
Holiday Inn Express And Suites Tempe Arizonia - Asu
Comfort Inn At Asu
Comfort Inn Tempe
Tempe Comfort Inn

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