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“A great hotel and staff”

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Holiday Inn Express Hotel & Suites Tempe
Ranked #12 of 52 Hotels in Tempe
Certificate of Excellence
Yeovil
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A great hotel and staff”
Reviewed 22 September 2012

We have just spent 4 nights at this hotel and have enjoyed every one, its ideally located just off I-10 on Baseline Road which makes it so easy to travel around the greater Phoenix area. We found the hotel to be very clean and the staff very friendly, one of the days we stayed there happened to be my wifes birthday and she had left some family cards she had been given on the bedside table, we came back in the evening to find a nice note from the housekeeping staff wishing her a happy birthday, that added to her great day. As a PC Club member we were upgraded to a suite which was very nice indeed and contained everything we needed including disposable plates and cutlery. The room was clean and well maintained, as was the rest of the hotel which also has the usual sized pool and spa which were very welcome after a day in the 100 plus degree heat. Next to the hotel in one direction is a well stocked CVS pharmacy which I was suprised to find had a good selection of beers in the coolers, in the other direction was a Claim Jumper hain restaurant and a Jacks Crab shack so dining is not a problem.
All in all a great location, hotel and staff, we will return in the future.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
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    58
    24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Any
English first
Washington state
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 August 2012

Stayed three nights at this hotel. Loved how close it is to ASU! Check in was a breeze. Front desk staff was always friendly and willing to assist with directions. Breakfast area was always clean and well stocked. In fact, our family really enjoyed and appreciated the breakfast. Loved the feel of a small hotel but a big chain.

Thank you for making our stay in Tempe very enjoyable!

Room Tip: Ask for a room on the 4th floor.
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  • Stayed August 2012, travelled with family
    • Value
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Helpful?
Thank much2buzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Falls, Iowa
1 review
Reviewed 16 August 2012

The rooms were nice and clean. The breakfast was more than we expected and the place was easy to find. The rooms were quiet and there was everything right around us for shopping or anything else you might want to do. Would stay there again!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Sanj52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 July 2012

I stayed for 3 nights because it is really so close to Arizona mills mall (gate 3). Something is wrong in the bathroom. The breakfast is traditional but the cinnamon baked freshly every day is awesome. The staff is friendly.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mo2men
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review, 11 August 2012
Dear Mo2men,

Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding the cinnamon rolls.

However, I would like to offer a sincere apology regarding the bathroom. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chinle, Arizona
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 July 2012

We always enjoy our stay here. Front desk is always friendly and accomodates us as best they can. Rooms are always clean. Hotel is clean. Fitness room is clean with good equipment. Love their pool and hot tub. Have not been disappointed. Breakfast is good with fresh food and even when busy the staff keeps up. Pay per view movies are always a good value--my kids love the current titles and the big TV. To me this place sets the standard. Great location: near Arizona Mills mall, close enough to the freeway, minutes from the airport, nice neighborhood. The only time we do not stay here is when they are booked full.

Room Tip: Rooms with one king are more spacious. The rooms with two queens can comfortable sleep 5, because of...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank CDCwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bozeman, Montana
Level Contributor
221 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 5 July 2012

Holiday inn express is a great value for the money. The rooms are clean and fresh. The breakfast was adequate, and as expected. The pool area was very nice, and you can tell that they tried to minimize traffic noise with water fountains ...it did help! The pool water was really warm though..a little to close to bath temperatures. All in all a good hotel for a quick stay. Right next to the outlet mall and that is great!

  • Stayed July 2012
    • Value
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Helpful?
Thank 5frys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 June 2012

I have not been impressed with this Holiday Inn, as I have stayed at others that were much more accommodating. Although I did not have high expectations for the free morning breakfast, it was truly disappointing. The microwaved scrambled eggs, sausage patties, and bacon, (on alternating days) were rubbery, tasteless and greasy. They did have the standard dry cereal selection with milk and yogurt, bananas which was ok. The little details were missing, for instance cookies in the evening. The reception staff was polite, and performed their jobs, however that was about it. The rooms were large, and clean, but the Amana Air conditioners in the rooms sounded like a jet engine, and woke me several times during the night. I ended up turning it off, but the room was pretty stuffy by morning. Wireless internet access was free, and worked very well. There is a basic fitness center, and a small pool, but the pool was too small to swim laps. The Hotel is located on West Baseline road, and is about a 15 min easy drive from the airport. The mall is very close, but dining options within walking distance are limited to chain restaurants. I will not return to this hotel, and choose another, probably in Chandler.

  • Stayed June 2012, travelled on business
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Helpful?
2 Thank pjriccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Tempe

Property: Holiday Inn Express Hotel & Suites Tempe
Address: 1520 W Baseline Rd, Tempe, AZ 85283-1046 (Formerly AmeriSuites Tempe/Arizona Mills)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Tempe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Tempe 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to the Tempe, Arizona, Holiday Inn Express hotel. For a convenient location in a lively city, stay at the Tempe Holiday Inn Express Hotel and Suites, just 12 miles from downtown Phoenix. Our Arizona hotel, which is six miles from Phoenix Airport (PHX) and 20 miles from Scottsdale Airport (SDL), keeps you close to both business districts and desert landscapes with pristine parks. Downtown Phoenix includes the corporate locations of businesses like Honeywell and US Airways. From the American Heart Association to Wells Fargo, a diverse range of Phoenix corporations conveniently surround our Tempe hotel. And to make your trip easier, we offer flexible hotel meeting space with catering and a business center to help you host your next event. Leisure travelers can enjoy shopping, watching IMAX or playing at the interactive GameWorks next door at the Arizona Mills Mall. Or escape to a new world at a popular Arizona attraction such as the Phoenix Zoo in Papago Park or the Hawaiian-themed Big Surf Water Park near our Tempe hotel. Our studio-suite Phoenix hotel gives you the comfort and amenities you deserve. Stay Smart at this Tempe hotel that offers several choice amenities such as an outdoor heated pool and whirlpool, hotel-wide wireless Internet access and a hot breakfast bar served daily. Check out our great Phoenix hotel deals and rates and book your reservation at the Holiday Inn Express Tempe hotel now. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Tempe
Holiday Inn Tempe
Holiday Inn Express Tempe
Tempe Holiday Inn

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