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“WOULD NEVER EVER STAY HERE!”

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Holiday Inn Express Hotel & Suites Tempe
Ranked #12 of 52 Hotels in Tempe
Certificate of Excellence
Window Rock
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“WOULD NEVER EVER STAY HERE!”
Reviewed 4 March 2013

We had booked several rooms, or so we thought, and when our group arrived we were told that we didn't have reservations. Rather than try to help us, the manager tried to "blame" us by saying that it was all our fault. Having talked to the person who had taken our reservations, this person had given the info to the manager. Who knows what happened to it from there. I refuse to stay at this hotel and do not recommend it to anyone who happen to have large groups of 30 or more. I complained to the coporate office, but all that happened was that they had the manager contact me and he wanted to know what he could do? I replied that there was nothing he could do now, if he wanted to help us, he should have done it the night we needed help. It was a "nightmare" and the worst experience I have ever had.

  • Stayed April 2012, travelled on business
    • Service
Helpful?
1 Thank Sharyl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald K, Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review, 9 May 2013
Thank you for your comments. Our policies have since changed for group bookings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
    131
    58
    24
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See reviews for
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85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 February 2013

My Wife and I stayed at this property for 1 night in late January 2013. What a pleasant surprise it was. It's on the outlying lot of the Mills mall, which was very convenient when it came time to do some shopping. The room was large and well laid out. The wifi was nice and quick, and the front desk staff very coureous and attentive. The stay was brief, but I would still rate this a perfect place for any occasion. The breakfast was very good, lots of hot choices, and plenty of options to choose from. If I ever get back to this part of the country, I'll book a room at this hotel because of it's proximity to the interstate, the Airport, and the Mills Mall.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthSiders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 February 2013

I stayed at this hotel last May, and decided to give it another go. I have to admit, my last stay here was less than stellar. However, they have raised the quality of the quality of the Breakfast service, which was a pleasant surprise. I had booked a room for a collogue, but he did not receive my communication, and booked at another hotel. I was able to cancel without any penalty, which I really appreciated! I was also upgraded to a better room without asking as I am a Priority Club member. I would definitely return with no hesitation.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjriccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechanicsville, Virginia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 December 2012

This is where I always stay when I go to Phoenix. Convenient to the airport. Fast food restaurants are close by as well as a mall for shopping if needed. Always quiet when I stay here. Average hotel breakfast.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wes B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2012

I stay here quite frequently during my trips to Arizona. I go back and forth quite a bit to Las Vegas and this is my mid stopping point. I usually check in on friday mid afternoon and depart sunday morning after breakfast! This hotel has all I need. The staff is outstanding. The Assistant General Manager, Joe is AMAZING! Last weekend he gave me a ride to Kinkos so I could mail some ornaments that I did not trust flying with. He is very knowledgeable about his job and cares very much about it. The breakfast is nice, the pool was under maintenance, but it was to conform to new federal guidelines. It is fine, I am sure on one of my 26 trips there next year it will be open. This hotel is great. I love it here!

Room Tip: Room overlooking parking or odd numbered are best.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanadaMan6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 November 2012

hi, I have stayed at this facility numerous times over the years and this facility has seen the last of me. The check in process was ok. Did not recognize me as a priority member. Room smelled. It had three visible ridges in the worn carpet. Bathroom shower head leaked. Non slip mat in the tub was half peeled up and he breakfast was not worth having. Holiday inn...fix this facility. It is not worth the price.

Room Tip: my tip....do not stay here until they repair it.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mgruen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review, 12 December 2012
Dear Mgruen,

Thank you for being a Priority Club Rewards member and for taking the time to post a review of our property. Please accept my sincerest apology for the issues you had with your room accommodations and at check in. It is regrettable that we fell below your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.Thank you for staying with us and we hope to serve you again should your travels bring you back to Tempe, AZ.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 November 2012

I selected this hotel for its near but far proximity to Ironman Arizona. I do not like to be at the race venue. I prefer to be further away with fewer athletes in order to not get caught up in the frenzy of race time.

This hotel is 1 block from the light rail station, so it was easy enough to access the race venue without driving.

The room was clean and quiet. The refrigerator was huge, no problem holding my groceries. I had plenty of room for me, my mom, and my gear- including my bike.

Room Tip: There is no problem with a first floor room.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michele W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Tempe

Property: Holiday Inn Express Hotel & Suites Tempe
Address: 1520 W Baseline Rd, Tempe, AZ 85283-1046 (Formerly AmeriSuites Tempe/Arizona Mills)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Tempe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Tempe 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to the Tempe, Arizona, Holiday Inn Express hotel. For a convenient location in a lively city, stay at the Tempe Holiday Inn Express Hotel and Suites, just 12 miles from downtown Phoenix. Our Arizona hotel, which is six miles from Phoenix Airport (PHX) and 20 miles from Scottsdale Airport (SDL), keeps you close to both business districts and desert landscapes with pristine parks. Downtown Phoenix includes the corporate locations of businesses like Honeywell and US Airways. From the American Heart Association to Wells Fargo, a diverse range of Phoenix corporations conveniently surround our Tempe hotel. And to make your trip easier, we offer flexible hotel meeting space with catering and a business center to help you host your next event. Leisure travelers can enjoy shopping, watching IMAX or playing at the interactive GameWorks next door at the Arizona Mills Mall. Or escape to a new world at a popular Arizona attraction such as the Phoenix Zoo in Papago Park or the Hawaiian-themed Big Surf Water Park near our Tempe hotel. Our studio-suite Phoenix hotel gives you the comfort and amenities you deserve. Stay Smart at this Tempe hotel that offers several choice amenities such as an outdoor heated pool and whirlpool, hotel-wide wireless Internet access and a hot breakfast bar served daily. Check out our great Phoenix hotel deals and rates and book your reservation at the Holiday Inn Express Tempe hotel now. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Tempe
Holiday Inn Tempe
Holiday Inn Express Tempe
Tempe Holiday Inn

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