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“Avoid, if Possible” 3 of 5 bubbles
Review of TownePlace Suites Tempe at Arizona Mills Mall

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TownePlace Suites Tempe at Arizona Mills Mall
Ranked #30 of 52 Hotels in Tempe
Certificate of Excellence
Albuquerque, New Mexico
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Avoid, if Possible”
3 of 5 bubbles Reviewed 31 December 2013

This hotel is in serious need of upgrades. The carpet and walls are stained and the room generally felt "tired". The shower walls are circa 1970, and the bathroom was funky and dank. In our particular room, there were gross leftovers and a beer in the refrigerator and old ice cream in the freezer. I thought it odd there were scant glasses and plates in the cupboard, but the rest of them were in the dishwasher. Dirty. We put ALL the tableware in the dishwasher and ran it through a cycle, as we didn't feel ANY of the items were very clean.

Ayat, at the front desk was pleasant and helpful, but even her professionalism isn't a good enough reason to stay here again.

Room Tip: Get a first-floor room; there's no elevators in Building B.
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wolverine87144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 8 January 2014
That is completely unacceptable how you came to your room, and I am very disappointed in my team for how that happened. Rest assured that we want to make it up to you and a big fan of our hotel, and that I would love to know the next time you are traveling so that we can do just that. Problems like you faced do not happen, and are not how we have ever let our hotel operate. I look forward to hearing from you and showing you the best of what we are everyday.
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123 reviews from our community

Traveller rating
    53
    36
    19
    9
    6
See reviews for
38
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Rhode Island
Level Contributor
130 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 15 December 2013

My work takes me to tempe often and I again chose to stay at the Townplace. The hotel is well run and the staff is very pleasant. I like the hotel because it is close to I-10, has a good laundry room, offers rooms with a real refrigerator, is close to the airport and has a little more space in the room than other hotels.

The hotel is showing signs of age but everything works and the price you pay reflects the condition of the hotel. Its a real value especially for a long term stay. In this case I was there for 11 nights.

The only downside is that there is a lot of noise that can be heard from the adjoining rooms. In my case it was only a problem the first two nights. After that everything was quiet.

Room Tip: I would choose a room on the first floor.
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  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seeyouinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 8 January 2014
Our staff is one of a kind and sets us apart from our competitors and I am glad they were able to take care of your every need. We are an established property (fun fact is one of the first TownePlaces Marriott ever built) and this summer will be updating the interior and exterior of the property, which we hope you enjoy on your next trip into Tempe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft Myers
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

The airline put me up because of a mix up. The room was just excellent the bed I didn't want to get out. Oh and the breakfast. I have been craving scrambled eggs and hashbrown potatoes . I tried to eat my way out. Lol. I didn t get a chance to see much, but what I did see was great.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cinda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 12 December 2013
Well I am glad as you were traveling and probably dissappointed in the airline that we made your Birthday great! Our amenities and services are top notch, and hope to have you again soon on something more planned so you can enjoy more! Thank you so much for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaverton, Oregon
Level Contributor
172 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 27 October 2013

I have stayed in Towneplace Suites in many cities in the US and I felt this one fell short in a few areas.
- In the room the shower/tub had a very curved bottom that made it uncomfortable to stand in.
- The shower curtain was coming of the rings and kept falling off because the rings were seperated.
- Breakfast was sparce compared to what I'm used to. Much less variety.

With that said the staff was great, but with so many Marriott choices in the area I'll try a different hotel next time.

Room Tip: Outside rooms on the North ground floor and cars park right outside your window...that means unless...
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  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank slashby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 8 November 2013
Good note about the tub, have not heard of that before but as we refinish them soon I will see what we can do! Our breakfast at our TownePlace Tempe location is above the brand standard since most do not provide the hot breakfast items, but I am sorry it still fell short in your book. Hopefully you will find it as a more perfect experience next time! Thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Crest
Level Contributor
252 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
5 of 5 bubbles Reviewed 9 August 2013

We enjoyed an excellent stay at the Towne Place Suites in Tempe. Towne Place Suites provide a full kitchen (two burner stove-top, microwave and full-size refrigerator), a sitting area with a work desk and your choice of bed (we reserved a king). This particular property was very easy to locate.

The main building in the front of the property houses reception, a seating area, tables for breakfast and a light evening meal (available Monday – Thursday), a guest laundry and fitness center. Coffee and hot tea are available at the reception area 24 hours/day. Guest rooms are located in two three-story buildings (accessed via your room key) that are separated by a pool area which includes a BBQ for guest use. There’s ample parking at the front and back of the property.

On the night we stayed at the hotel, the evening meal was two hot soups – both delicious. Wine and beer were also available. Everything was self-service but an attendant was present to make sure the dishes remained full and she also brought out hot garlic bread during the evening. The menu varies nightly (a calendar on the refrigerator lists what is served during the month).

The following morning we enjoyed a great breakfast. Items included scrambled eggs, miniature omelets, breakfast meats, a waffle-maker, cold cereals, yogurt, various breads, coffee, juice and milk (including fat free milk). It was a great selection and an attendant was present again to make sure all items were fully stocked.

In summary, we had a great stay and will be returning to the Towne Place Suites when we next visit the Phoenix area.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ExcellentAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 26 August 2013
Thank you so much for staying with us and letting everyone know about us! The details you provided about our quality and attentive staff is what we love providing everyday to every guest, and are so lucky to have reviewers like you share the experience. Thank you again very much and we are so happy to have left the best impression!
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Chalfont St Peter, United Kingdom
Level Contributor
165 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 24 July 2013

We stayed here for three nights recently. The manager, Josh Thomas and his team are the happiest, smiliest people that I have ever found in an Hotel. The rooms are nicely appointed, some face the pool. The beds are amazingly comfortable. They are also very high and I almost felt the need to burst into a verse of "Climb every mountain each night as I clambered in.... However, once I'd managed it I had an amazingly comfortable night's sleep- unusual for me as I have a bad back . Breakfast was great and snacks offered Mon- Thurs evenings.
The only down point was that the airport shuttle does not run at weekends and this is not stated on the website.
The TownPlace brand is described as a "mid-priced extended stay hotel brand". If I was having to stay away from home I couldn't think of a better place to be than here.
Plus it is just five minutes walk to Arizona Mills Shopping Centre where you can shop till you drop!!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peykake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 29 July 2013
Josh and the entire team here are real treats for us as managers, and all the fun we have together we love seeing rub off on our loyal guests. Thank you so much for being here with us, and I hope you found lots of great stuff at the wonderful Arizona Mills Mall across the street!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlothian, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2013

We were on a roadtrip from CA (Disneyland) back home to Texas. This was our stop for our first night. We were very pleased. Clean, large rooms, nice kitchen (real kitchen, not just a tiny space). We had a 2 bedroom suite and it was a very good size. The front desk person was very nice and friendly. Made me feel welcomed. Breakfast was good, several choices. There were other families having breakfast at the same time, and we chatted back and forth. I very pleasant experience. Will definitely stay at a TownePlace Suites again in the future. Good value.

Room Tip: 2 bedroom suite is spacious.
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John_W_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review, 29 July 2013
Who doesn't love Disneyland?! I am so glad to hear that you and family had a wonderful trip all around, and hopefully you can recommend us to your friends planning the same adventure! Thank you and stay cool in Texas!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Tempe at Arizona Mills Mall

Property: TownePlace Suites Tempe at Arizona Mills Mall
Address: 5223 S Priest Dr, Tempe, AZ 85283-1043 (Formerly TownePlace Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Tempe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — TownePlace Suites Tempe at Arizona Mills Mall 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Towneplace Suites Tempe Hotel Tempe
Tempe Towneplace Suites

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