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“A pleasant stay.” 4 of 5 bubbles
Review of SpringHill Suites Tempe at Arizona Mills Mall

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SpringHill Suites Tempe at Arizona Mills Mall
Ranked #24 of 52 Hotels in Tempe
Certificate of Excellence
Las Vegas
Level Contributor
116 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“A pleasant stay.”
4 of 5 bubbles Reviewed 4 March 2013

Booked a room here for only one night. Sabrina was very helpful as well as courteous.
Room was very clean, comfortable and well laid out, with the exception of when using the sofa bed it blocks the path to the bathroom. Breakfast was good and filling. All and all room was a great value for the price we paid. Thanks for the hospitality !!

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LVLAMBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 9 March 2013
Oh yay I love it when our guests using TripAdvisor call out our associates names for kudos! Sabrina has been a terrific Guest Service Represenative from the start and I am glad she made your stay all the better! Thank you and rest assured she will be thanked and congratulated for her efforts!
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208 reviews from our community

Traveller rating
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    36
    10
    6
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Temecula, California
Level Contributor
343 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 17 February 2013

I feel bad giving this hotel an average rating because of the age of the property, but I have to tell it like I see it. Springhill Suites has become a great looking chain, but they have left this property behind. No updates, but a clean well taken care of property! The fitness room was nice, clean and well stocked. Their internet was spotty. Breakfast was basic but good. I appreciated the free shuttle to the airport which was on time. THE KEY to this hotel was location! I didn't have a car on this trip so I was able to walk to the arizona Mills mall and enjoy some indoor walking. There are plenty of places for dinner as well.

  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank businessmap1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 9 March 2013
We are so grateful to hear the truth from our guests on and off property. We actually have been renovated end of 2011, but it is much more contemporary and warm than how the new SpringHill Suites are been built and renovated, and can certainly look different to Marriott's most frequest travelers. I am extremely pleased that our staff took great and timely care of you, and that you loved our location and easy access to the great Arizona Mills Mall! Hopefully we can get to take care of you again soon!
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Dallas, Texas
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 1 February 2013

So I am sitting here in the hotel room getting ready to check out and I just realized how painless it has been to stay at this hotel. They provide a free shuttle from the Airport (Oh and the shuttle driver Leo is awesome). They have a happy hour/dinner (5:30 PM to 7:30 PM) where they provide drinks and real food (i.e. Chicken Alferedo on the first night). The suites are clean spacious and comfortable. The staff is quiet but helpful when you need them. There are tons of places to east around the hotel but if you want to go anywhere within 5 miles radius the hotel shuttle will gladly take you.

Room Tip: The hotel is frequented by retired folks and business travelers so it does not get very loud or anno...
See more room tips
  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank roadwarrior1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 6 February 2013
Glad to know you could not wait to share your great experience before you even left! We will definitely pass the kudos to Leo for treating you so well, but it was sincerely our pleasure to have you as our guest. Hope to see you again soon!
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SF Bay Area
Level Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 26 January 2013

I switched to this hotel when my previously booked hotel was found to be under construction. For a last minute switch the staff was very nice. Big rooms. Morning breakfast was fine. Not easy to get to food/restaurants due to location.

  • Stayed January 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Bay_Area_traveler_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 6 February 2013
We were glad to take care of you, and hope that you consider us again in the future if you ever have issues with your usual spot. Thanks for the review!
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Denver, Colorado
1 review
5 of 5 bubbles Reviewed 24 January 2013

The SpringHill Suites Tempe is conveniently located to I-10 and only a short ride to the airport. The staff was very friendly and went out of their way to make sure accommodations exceeded expectations. The property is well taken care of and the rooms, breaskfast area and lobby were very clean. I would definitely recommend this hotel to colleagues and friends!

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 6 February 2013
Wow thank you so much! I must say our property is gorgeous for not being a new build, and our staff is out of this world! We wish you safe travels!
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Bellingham, Washington
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 24 January 2013

I've actually stayed here 6-10 times in the last two years. The hotel is in a good location if you heading to AZ for spring training or the outlet mall. It can get loud during spring training. Serves evening snacks and beverages along with dinner. My complaint is really the lack of good restaurants near by - but clearly not the hotels fault. My most recent stay had a room with only a couple of hangers but they were able to provide more. In October they have a cool promotion to earn extra Marriott reward points. Nice staff and clean rooms.

  • Stayed January 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WestCoastTravels034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 6 February 2013
We LOVE our loyal guests! Thank you so much for always chosing us in Tempe, AZ! Luckily our weekday complimentary shuttle makes up for restaurants not within walking distance and can take you downtown to where the entertainment and night life is. See you again soon!
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California
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 January 2013

Hotel is fair for what it is. It would be unfair to compare it to a full-service Marriott, SpringHill is a different brand. If there was a score between average and very good, I would choose that rating.

The night check-in agent seemed like a high-school kid who is a bit short on poise; age will bring about some refinement. He knew how to check guests in properly, but his courtesy-skills need work. Shirt-tail hanging out, the answer to most of my easy questions was an immediate "No"' he didn't even pretend to try.

All windows are screwed shut. Fresh Arizona air will always best recirculated a/c air (and its inherent and natural odors). I know most windows don't open all the way, for safety. How about limiting the opening of the window from none to 3 inches? It's very healthy to have a exchange of stale for fresh air the natural way, through breezes instead of the a/c.

  • Stayed January 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LEE_JS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review, 6 February 2013
We try our best to bring a lot of the full-service quality, but unfortunately we are limited in space for the most part. I truly appreciate the note about the night desk clerk, and have made adjustments accordingly to make sure everyone is presenting themselves to our high stanards, and even more so taking care of you better every time. A good note about the windows, Arizona has some wonderful air! I will do some research to see what we can do! Thank you!
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Additional Information about SpringHill Suites Tempe at Arizona Mills Mall

Property: SpringHill Suites Tempe at Arizona Mills Mall
Address: 5211 S Priest Dr, Tempe, AZ 85283-1043 (Formerly SpringHill Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Tempe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Tempe at Arizona Mills Mall 3*
Number of rooms: 121
Official Description (provided by the hotel):
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites

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