Check in was at best so so. The staff and managers were adamant about not allowing hot breakfast until 7:00 because it was a Saturday. According to the manager on duty it is Marriot policy. I doubt that the manager will go too far because he is not into helping people and solving problems only deferring blame to the corporate headquarters.
I am thinking twice about continuing to book Marriot properties on future travels. I can’t get a hot breakfast may as well spend less on room and use leftover cash for breakfast.
What can I say? Returned to the room at about 2:30 to 3:00 room not ready. Thought it because
I did not put clean room sign in the door so I put the little sign in the lock. Apparently it means that we do not want the room cleaned. That late in the day one would think that it would have been done. My mistake. I pointed out problem to front desk, she told me I should not have done that. She did arrange to have room cleaned and a guy was at the room and getting it ready within a few minutes.
The room was O.K., but I am probably not the best person to rate anything about this facility. The trip was a social success, but the problems with the staff here made the good be at best crummy.
Also at this facility, if you are here in the summer, be sure your room is not on the 1st couple of floors if your room is close to the swimming pool. People at the pool can be heard even at a conversational level.
- Official Description (provided by the hotel):
- Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more less
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- Also Known As:
- Springhill Suites Tempe Hotel Tempe
- Tempe Springhill Suites