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“Room O.K. but stay away from rooms on 1st floor by pool”

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SpringHill Suites Tempe at Arizona Mills Mall
Ranked #29 of 53 Hotels in Tempe
Reviewed 2 August 2014

Check in was at best so so. The staff and managers were adamant about not allowing hot breakfast until 7:00 because it was a Saturday. According to the manager on duty it is Marriot policy. I doubt that the manager will go too far because he is not into helping people and solving problems only deferring blame to the corporate headquarters.

I am thinking twice about continuing to book Marriot properties on future travels. I can’t get a hot breakfast may as well spend less on room and use leftover cash for breakfast.
What can I say? Returned to the room at about 2:30 to 3:00 room not ready. Thought it because
I did not put clean room sign in the door so I put the little sign in the lock. Apparently it means that we do not want the room cleaned. That late in the day one would think that it would have been done. My mistake. I pointed out problem to front desk, she told me I should not have done that. She did arrange to have room cleaned and a guy was at the room and getting it ready within a few minutes.

The room was O.K., but I am probably not the best person to rate anything about this facility. The trip was a social success, but the problems with the staff here made the good be at best crummy.
Also at this facility, if you are here in the summer, be sure your room is not on the 1st couple of floors if your room is close to the swimming pool. People at the pool can be heard even at a conversational level.

Room Tip: Stay away from rooms close to the pool.
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  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 5 August 2014

Thank you for taking the time to write a response in regards to your recent stay with us. Our breakfast is served daily Monday through Friday 6:00AM - 9:00AM and on the weekends from 7:00AM - 10:00AM. I apologize that the food items such as our Muffins, Fruit and Cereals were not enough to hold you over until our breakfast started. We put these select items out early as they do not need to be prepared by a certified food handler and are good for people that are in a hurry to begin their day. We take the health and safety of our guests very seriously.

You're a valued customer Ray and we hope that you will consider staying with us again the next time you are in the area. Please feel free to contact the hotel if you wish to discuss your stay in more detail.

Kind Regards,

The Tempe TownePlace Suites by Marriott

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129 - 135 of 227 reviews

Reviewed 21 July 2014

Front desk was always above and beyond. Initially I thought I was going to be disappointed because the pool was warm and seemed dirty but it was over 100F outside.
The second day the pool had been cleaned and nice rolled towels set out. They piped in music for you and it was relaxing. Convenience store right next door if you need anything.
Good access to the interstate. Close enough to airport as well. Shuttle service was stellar, took me to a great sports bar with a great burger and great locals. I would probably stay again.
Room was decent, a bit older it seemed but clean enough. One big complaint are the pillows, way to soft. Overall a good choice in Tempe. Plenty of places to eat and grab a beer close by.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank TCBinKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 29 July 2014

The pool is a wonderful place to relax and I am glad you found a great peace all around the area with us and our services! Thank you for taking the time to post a review and we look forward to your next visit!

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Reviewed 18 July 2014

My family stayed in this hotel on our way back to Texas from our vacation in California. We always stay at Marriott brands because I'm a rewards member, but I guess I should have known better considering we got a rate of $79 a night....the old saying, you get what you pay for, definitely true in this case. Wasn't real excited about the location to begin with, however upon entering the hotel, I was greeted by Jordan and he was very polite, Unfortunately that is the only good thing I can say about our stay...I had requested a high floor, instead got a room on the first floor. There were no rooms available on a higher floor that would accommodate my family. Decided to let it go since it was later( around 8pm) getting checked in. As soon as we rounded the corner for the hallway a horrendous wet dog smell filled the air. As if that wasn't bad enough, we opened the door to our suite and get hit with the smell of cigarette smoke that had tried to be masked by cleaning, but not successful!! Pretty sure this is a non-smoking hotel.....it was awful!! The bed and pillows were extremely uncomfortable and breakfast the following morning left much to be desired. Needless to say, I am glad we were there less than 12 hours and I would not stay there again, no matter what the price!!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 29 July 2014

We appreciate our reward members and love that you are in the Marriott family with us! It seems one imperfection after another really made this short stay with us not what you needed, and it is my honest word that I have worked with the teams to better reinforce our standards and goals that come down to pleasing our guests. I do hope that your faith in the brand can be mended, I would love to be the one to prove it to you when you come back and feel what so many of our regular guests love and won't go anywhere else!

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Reviewed 18 July 2014

I stayed here with my family for 4th of July weekend. The room was nice but a bit dirty around the pull out. My son ended up finding a cockroach and we brought it up to management after he accidentally bit into it as we were getting ready. Instead we were left feeling like it was our fault and we brought the bug with us into the room. Not once was it resolved only person we saw was the manager in charge of room cleaning. She said they clean everything and cant believe we found a bug that it would be brought up to higher. Of course we moved the couch and lamps ourselves to make sure there were no more surprises we did find more trash and bits of food under the couch. So besides this our night was great, the bed and complimentary bath items were great, breakfast staff did seemed overwhelmed, pool was small but did have a grill if you decide to cook out to relax by it.

Room Tip: Get a room away from the exits to not get "should have known better" look.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gunz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 29 July 2014

Oh my! It is true that not only humans are running into the comfort of the AC in the heat of a July in Arizona, but it certainly it not what anyone expects or should have to come across. It would be my pleaure to take care of you personally and make it the best experience for you and family, and I am sorry more was not done to make you feel more comfortable when you were still with us in Tempe. Look forward to making better memories with you!

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Reviewed 14 July 2014

The hotel has a good location close to a mall and there are several restaurants in the surroundings. We had a room on the ground floor. The size was good but the condition was not on top. The socket at the bathroom mirror did not work, so I had to dry my hair in the kitchen area. The carpet was a bit stained and we had problem to connect to the internet at a couple of occations. We stayed for four nights an the breakfast was very good the first and the last day and the other days there were not so many different items on display.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank EvaStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 15 July 2014

Thank you for your concerns and they are being addressed quickly! I do wonder if the breakfast variation you experienced was due to our SpringHill standard weekend changes, moving the fresh berries and deli section out and the ever so popular waffle station in. We hope to see you again soon and appreciate the review.

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Reviewed 4 July 2014 via mobile

Arrived in the middle of a monsoon dust storm. Great staff only 69 for very large room with kitchen living and bedroom. Family of 4 super comfy!! Great breakfast very very clean and nice staff and pool

Stayed: July 2014, travelled with family
Thank Michelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 8 July 2014

Our first dust storm of the season definitely was an interesting way in! We are very glad that you arrived safely and still got to enjoy much of what we have to offer. Wishing you the best travels and hope to have you back again soon on a sunny day!

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Reviewed 4 July 2014 via mobile

The hotel is nice, the amenities are nice, but nothing beats the staff. I have stayed here several times for business and every time I feel like I am greeted by a close friend. Just amazing people always willing to go the extra mile to make you feel better about having to be away from home.

Stayed: June 2014, travelled on business
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda_L_Marshall, Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 10 July 2014

We certainly embrace the man who started our story here with Marriott and provided the great wisdom that happy staff take care of and make happy guests! We are glad to have such great people around us and trust me, you have made it to be part of our family. Thank you so much for the review!

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Additional Information about SpringHill Suites Tempe at Arizona Mills Mall

Address: 5211 S Priest Dr, Tempe, AZ 85283-1043 (Formerly SpringHill Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Tempe
Price Range: £86 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Tempe at Arizona Mills Mall 3*
Number of rooms: 121
Official Description (provided by the hotel):
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites

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