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“Selection Makes $en$e!”

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Extended Stay America - Phoenix - Airport - Tempe
Ranked #35 of 52 Hotels in Tempe
B.C.
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Selection Makes $en$e!”
Reviewed 23 January 2013

Booked suite at Homestead in Tempe for short, overnight stay prior to setting out for California. The Price was Right! So...arrived late, 10'ish, and both my wife & I were travel weary given our flight from Seattle was delayed two hours and, fortunately, were greeted by a very professional Front Desk staff. Gabby & Carrie were very friendly greeters and provided us with exceptional service. We were hungry, they provided us with easy directions to a late night eatery! Their caring and positive support was much appreciated. So, #1 asset for this stay experience was Gabby & Carrie! Must make mention of Peter as well since he was sooo friendly when we initially booked our suite! His professional demeanor and suave voice were most pleasant to deal with.
Secondly, the suite itself was well kept with a very tidy setting. Lastly, the PRICE was RIGHT! As our stay was short & sweet, we desired reasonably priced accommodations and Homestead Studio Suites Phoenix-Tempe met the match!
My wife and I would highly recommend this place to others and will definitely be back!
Respectfully,
D. & L.

Room Tip: Let Carrie, Gabby & Peter work with you as they know and are Customer Service!
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FastFredA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 26 January 2013
I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Studio Suites Tempe-Airport. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. I and the entire staff at our hotel thank you for your very kind words, and we would love to see you here again. Please don't hesitate to call me for your future stays here at 480-557-8880 or any other Extended Stay Hotels location.
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74 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Phoenix, AZ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2012

Peter had anticipated my every need and his positive attitude and attention to detail regarding my bill made my stay more relaxed and comfortable. The staff, overall, were professional and friendly and made me feel welcome each and every day I was there. They actually printed several important documents and even faxed them out for me at no charge. The room was great (considering the price). Recommend 100%. Thank you guys for all you do! Especially you Peter. Keep up the good work my friend. Take care...

CHAD (REPO)

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHADF1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 11 December 2012
Thank you for your great review of our property. I'm glad that your stay with us was so enjoyable and that you were so pleased with the service you received while staying with us. It is one of the most rewarding aspects of my job to read reviews such as yours. I will be sure to share your response with all the staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Philadelphia, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 December 2012

If you're looking for comfort, this is the spot. Great location (right off the 10) and very close to a number of landmarks. The price could not be beat! The rooms are very nice and comfortable for the price. The staff here is awesome, which means that I would definitely stay again!

Room Tip: I stayed on the 3rd floor. Very quiet and peaceful. I would watch the sunrise from my bed. Awesome!
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blackamish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 4 December 2012
Thank you for your great review of our property. I'm glad that you were so pleased with your stay with us and that you were so pleased with the staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Orange County CA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 October 2012

When we arrived our rooms weren't ready yet, so we were given a different room. We went around to the back and after witnessing a drug deal and avoiding an angry Pitbull, we found the back entrance to our rooms. It reeked of dog pee. Everything in the hall was filthy and the clientele was certainly not business travelers. In fact, it looked like people were living there, and not real high-rent folks either. You could hear dogs barking and people yelling in the hall. Awesome. Our room was an absolute pig-sty. The couch was torn/chewed, the carpet was disgusting, the bed has a foam-like coverlet on it, the chair was filthy, the walls were covered in dirt, fluids, etc... and the trash lid had been washed with the dishes in the dishwasher. I went to open a drawer and the whole face of the drawer came off in my hand. The only clean place to sit was on the toilet. It was absolutely disgusting. Within 10 minutes we asked for our money back and found much nicer accommodations. This wasn't even worth $49/night. I would have defnitley felt unsafe there at night and wouldn't have wanted to leave my car there.

The management should be completely embarrassed about this place. It's not like it's a "little old and run down" it's DISGUSTING and unsanitary.

Room Tip: A different hotel!
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  • Stayed October 2012, travelled with friends
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1100rose0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 27 October 2012
I received a copy of your review, and wanted to take a moment to personally respond. The experience , as well as the conditions you described are not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going over each and every one of your issues with the entire staff. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at tem@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
175 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 7 October 2012

I like the Homestead because its not your typical hotel, its spacious with a big bathroom, huge work desk and a kitchenette. I love staying at the Homestead and Extended Stay hotels.
The location is not walking distance to any restaurants. I recommend you have a car and that way you have access to all the amenities in the Tempe area.
This hotel is awesome.

Room Tip: No shuttle service. Nice swimming pool.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Bevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 10 October 2012
"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition.



I will be sure to share your great comments with our staff and local managment team. They will be very excited to hear your kind words.


Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 May 2012

I stayed @ HSS-PHX Apr. 23-25 for a baseball trip. I chose this location for its proximity to the locations my party wanted to visit & my familiarity with the Phoenix/Tempe area. The location was good due to HSS-PHX being on a side street off a main drag (Broadway). Although I booked a room with 2 dbl beds & a sofa sleeper, my party needed another room due to 2 members are big men & other member was female. The plan worked out well as the 2nd room was right across the 1st. I liked the full size refrigerator in which we stored our beverages. The work desk doubled as out drinking table & laptop center. The employees are very helpful.
I would have liked to have some breakfast service but restaurants and Arizona Mills are not that far away. We really enjoyed the stay & the price value.

Stayed April 2012, travelled with friends
Helpful?
Thank Rider_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 5 June 2012
Thank you so very much for your glowing review of Homestead Phoenix - Airport - Tempe. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2012

We stayed here for one night in November 2011 before flying back to the UK from Phoenix Airport.
Very friendly and helpful staff and a nice modern feel to the place.

Rooms were spacious and comfortable and the location is only a short distance from Supermarkets and Shops. Very nice stay.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marq E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review, 25 April 2012
Thank you so very much for your glowing review of Homestead Phoenix - Airport - Tempe. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Phoenix - Airport - Tempe

Property: Extended Stay America - Phoenix - Airport - Tempe
Address: 2165 W 15th St, Tempe, AZ 85281-6942 (Formerly Homestead Studio Suites - Phoenix - Airport - Tempe)
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 52 Hotels in Tempe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - Tempe 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Homestead Studio Suites - Phoenix Airport / Tempe Hotel Tempe
Homestead Studio Suites Tempe
Homestead Suites Tempe
Homestead Tempe
Tempe Homestead Suites

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