My husband booked me a room at this hotel for my residency at University of Phoenix about two weeks ago. I needed to stay at this hotel for 8 days with my niece. Upon arrival, there were two disappointed customers who could not get into their rooms. I should have known something was wrong at that time, but I persisted to stay. After entering the room, I noticed the room was partially updated with a newer television, but the kitchen was outdated, along with the bathroom and living space. I proceeded to stay anyway as I was tired and did not want the hassle of having to leave and choose another hotel. The next day, I requested an iron from the front staff, which I did not receive until two days later after another request by me was made. This was definitely poor customer service. We did not receive a housecleaning visit from the staff all 8 days and had to clean our room daily. We had to request towels as well instead of the staff asking if we had enough towels daily. Also, the second floor smelled of cigarette smoke even though there were signs posted stating "No Smoking". I emailed a survey to the operations manager, but all I received was an apology and no offer to take a portion off of my stay for the bad customer service. I am not a person to ask for a discount, but as a counselor I believe in excellent customer service which I did not receive. The front staff was friendly but most could use coaching and training. I will never stay here again!!
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- Also Known As:
- Homestead Studio Suites - Phoenix Airport / Tempe Hotel Tempe
- Homestead Studio Suites Tempe
- Homestead Suites Tempe
- Homestead Tempe
- Tempe Homestead Suites