Four of us stayed for 4 nights in January to attended a college bowl game. The hotel was near the airport but unless you had a car, there was no where within walking distance for food or other activities. The hotel shuttle was shared with another hotel and never seemed to be available or running.
The price was reasonable for $89/night considering when we were there but the service reflected what you paid. The desk staff was not at all helpful. The night we checked in we were told that we could only have 1 room key because they "didn't have enough for other guests" that would be checking in. There were 4 in our party and 1 key. the next morning when we asked if additional keys were available we were told "NO" and that was it. The staff was unable to give us directions ANYWHERE and didn't seem to want to make any effort to help. My husband and his friend so frequently went across the street to the Sheraton for directions, suggestions as to where to go, and even for directions to the airport that they thought that we were actually staying there. I must say, the staff at the Sheraton were extremely helpful and friendly.
The hotel website states that they have a business center. We went to use it the night before we left to check in online for our flights and found out that the "business center" was across the street at the Sheraton. My husband had to go across the street at midnight to use their internet. This information needs to be posted accurately on the website.
The room was clean but the bedding left much to be desired with blankets and sheets with holes in them and lumpy pillows. There were no extra blankets or pillows in the room as in most hotels. And not that it effected our stay, but the walls were in dire need of painting. Several of the lamps didn't work and appeared to have a short in the cord. It was a plus to have a small fridge and microwave in the room.
The daily breakfast was decent. But if you arrived even 1 minute past the closing time the doors were locked.
We spent very little time in our room so overall the stay was acceptable. If all you need is a place to sleep and shower, this hotel will meet your needs. Although the stay was not terrible, we would probably not stay here again due to unhelpful staff, need for some upgrading and lack of proximity to activities.
- Official Description (provided by the hotel):
- Renovation to be completed by summer 2009! All suite property in quite location close to 1-10 and just minutes away from the Phoenix Airport, ASU, downtown Phoenix, Old Town Scottsdale and Tempe Town Lake. Our hotel offers free wireless Internet, deluxe continental breakfast and outdoor pool. All of our rooms include voicemail, microwave, fridge, hairdryer and iron. Ask about our Park & Fly rate if you would like to leave your car in the hotel parking lot. ... more less
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- Also Known As:
- Comfort Suites Airport Phoenix Hotel Tempe
- Comfort Suites Tempe
- Tempe Comfort Suites