We spent two nights here and were welcomed once we arrived by one of the owners. That was a good start - the public areas are gorgeous - take a look at some of the photos.
We particularly enjoyed the boat trip at sunset. It was serene and the Popa Falls nearby were full, with lots of friendly hippos to view. Our room overlooked the river and we were able to hear the hippos and sometimes see them quite well. Take a torch with you, as it is quite a walk in the dark to and from the restaurant and sitting areas.
The time change from the rest of Namibia is +1 hour, so it was very welcome that dinner was served from 6 pm. To us it felt like 7 pm and we had had a very long car journey to get there and we enjoyed the evening meal very much. We went to a local village with a guide. This was really worthwhile and gave us a real insight into how real Africans live. It made us realise just how big a gap there is between first world and third world Africa: an experience not to be missed. The family we visited gets paid a reasonable amount and it feels like you are helping in some way.
The accommodation was not as luxurious as some of the other lodges that we stayed at, but it was clean and comfortable. Coming from a busy metropolis, we felt a bit uncomfortable about not having locks on our doors at night. It has a perimeter fence, with a guard on the gate, but with security being important for Westerners, it made us feel vulnerable. After all, this is a new area to us and we knew absolutely nobody. There was a safe in the room, but it really was personal safety that I was concerned with and knickknacks that might have been lying around in the room.
I must just mention the housekeeping staff - we saw them cleaning another chalet and what a great job they do. I was so impressed by them. We also moved the bedding under our beds and they left it there, just where we wanted. When you are hot and tired, it's really nice not to have to bother re-arranging the furnishings! Great service.