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The Tombstone Grand Hotel
Ranked #4 of 9 Hotels in Tombstone
GreenLeadersBronze level
Phoenix, Arizona, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not Great”
2 of 5 bubbles Reviewed 2 April 2014

Dirty floors, blood on bathroom floor, terrible mattress, the breakfast is all pre- heated food don't be fooled. The evening activities were good however, the hotel employee burnt the popcorn she made both nights we were there.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel

Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Mesen, General Manager at The Tombstone Grand Hotel, responded to this review, 9 April 2014
Hi Lisa C! I do sincerely apologize that we disappointed you during your stay and I would invite you to call the property and speak directly with our AGM Deb so we can review the issues you encountered. We certainly wish to be "great" and would welcome the opportunity to regain your confidence.
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978 reviews from our community

Traveller rating
    434
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    140
    71
    58
See reviews for
369
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29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
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English first
El Mirage, Arizona
1 review
5 of 5 bubbles Reviewed 2 April 2014

Clean, friendly staff, easy check in and out! I would recommend a stay here!
The hotel staff was very friendly, in the morning they did not big us to clean up we just told them when we were checking out and they said they would come back! The woman who checked us in was amazing and so friendly!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Mesen, General Manager at The Tombstone Grand Hotel, responded to this review, 9 April 2014
Hello Nicole S! Thank you for the kind words in regard to your recent stay and I will ensure that my team reads your review. I am happy that you enjoyed your experience and your time in Tombstone. We are always looking to improve, so please let us know if you have any suggestions! Travel safely!
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Inver Grove Heights, Minnesota
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

We spent a night here with family on a Spring Break trip through Arizona. The hotel is a very nice, clean facility, and the staff was very friendly and helpful. The breakfast was plentiful and very good. And our daughter was sworn in as a Tombstone deputy, complete with her own badge, which was a fun touch.

With all of that said, lots of problems and inconsistencies keep this from being a great place to stay:

The pool was cold (and dirty with leaves) and the spa was out of order (none of which was mentioned at check-in, or even when we asked for towels for a trip to the pool).

The pool towels we were given were threadbare and stained -- not a huge deal, just shabby.

The Internet was down when we arrived, making check-in an adventure. They had no idea what our rate was, no way to retrieve our reservation, and wrote down our credit card number by hand.

Guests checking in immediately ahead of us in line were given a map and an attractions guide to the area, we were not. Guests checking in after us were informed of "movie night" and other family activities at the hotel, we were not.

Again, not huge problems, just inconsistencies. It's a good-looking facility staffed by friendly people. It could be a great place with some work.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kramerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Mesen, General Manager at The Tombstone Grand Hotel, responded to this review, 9 April 2014
Hi Kramerdog! Than you for staying with us and for the details you provided about the issues you experienced. We will be discussing these with the team and will work with them on consistency. I do apologize for the problems you encountered and hope that we can regain your confidence in the future.
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Sun City West, Arizona
2 reviews
4 of 5 bubbles Reviewed 31 March 2014

My key didn't work so had to wait until the desk clerk came back from outside. The issue was solved quickly when the clerk came back. The rooms were nicely decorated. The room was very quiet and comfortable. I would come back here to stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ted L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Mesen, General Manager at The Tombstone Grand Hotel, responded to this review, 9 April 2014
Hi Ted L! Thank you for staying with us and I do apologize for the issue you experienced with your room key. I will pass along your comments to my team and we will work to avoid those kind of issues in the future. Please let me know if you have any ideas for us! Travel safe!
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Kenai, Alaska
2 reviews
5 of 5 bubbles Reviewed 31 March 2014

We definitely will be staying at Tombstone Grand Hotel again on our next trip to Tombstone! There is so much history to absorb you just can't do it in one trip! The sunset view from the room was amazing! :) Perfect location!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_Mesen, General Manager at The Tombstone Grand Hotel, responded to this review, 9 April 2014
Hi Rita M! Thank you for taking time to review your experience with us! I am happy that you enjoyed your stay and I hope we see you again in Tombstone!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino Valley
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 March 2014

Overall very nice. Booked because of pool and spa , very disappointed they
were both closed! Not the hotels fault spa broke, but they could have offered
some sort of compensation. Would call ahead next time.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Christi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sierravistamanager, General Manager at The Tombstone Grand Hotel, responded to this review, 29 March 2014
Hi Christi M! Thank you for taking a moment to share your experience - I do sincerely apologize for the issue we were having with the pool & spa and I do understand your disappointment. We have resolved that issue although I know this does not necessarily make things better for you. I you would like to discuss the situation, please contact my AGM at the property. We do appreciate that you stayed with us and I hope we have an opportunity to regain your confidence.
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Spanaway
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

Ok Hotel, spa was not working, food was really bad, but very nice rooms and staff great views of the surrounding area. Better by far than the other area lodging, very close to downtown Tombstone. If the food was batter I would give it a higher rating.


  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sierravistamanager, General Manager at The Tombstone Grand Hotel, responded to this review, 27 March 2014
Hi Matthew H! Thank you for taking the time to review your stay with us. I would welcome the change to speak with you about your specific concerns in regard to the food as we usually receive great feedback on our breakfast. Please contact me or my AGM anytime. I do hope that we have an opportunity to regain your confidence!
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Additional Information about The Tombstone Grand Hotel

Property: The Tombstone Grand Hotel
Address: 580 W Randolph Way, PO Box 1730, Tombstone, AZ 85638-2603 (Formerly Holiday Inn Express)
Phone Number:
Region: United States > Arizona > Tombstone
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tombstone
#3 Romantic Hotel in Tombstone
#4 Family Hotel in Tombstone
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — The Tombstone Grand Hotel 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Nestled on top of a hill overlooking historical Tombstone, The Tombstone Grand Hotel is an ideal vacation spot in the West's most western town. The hotel offers panoramic views from almost every guest room. Stroll down to the Boot Hill Cemetery and see how the old time cowboys lived and died in Tombstone. Then make your way to Allen Street and the rest of Tombstone, where the Wild West comes alive again. From the Birdcage Theater to the OK Corral, Tombstone has it all and The Tombstone Grand Hotel will provide you with a wonderful place to stay! Our friendly knowledgeable staff will ensure your stay will be both pleasant and relaxing, as well as providing concierge services for restaurants and attractions throughout the Tombstone area. If you are here on business the hotel offers high speed Internet access in every room along with wireless access in the breakfast room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Tombstone
Holiday Inn Express Tombstone
Holiday Inn Tombstone

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