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“Nice Hotel, Poor Food, Great Train Ride”

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Grand Canyon Railway Hotel
Ranked #4 of 30 Hotels in Williams
Certificate of Excellence
GreenLeadersGold level
Reviewed 4 March 2012

Stayed night of Sept 17th with plans to ride the train Williams to the Grand Canyon the next morning. The hotel was cozy, clean, and the room was charming. The staff was very friendly. The only issue was the food. There is an option to buy the train tickets with meals included in the ticket price for the train along with an overnight stay. The depot restaurant doesn't have very good food. It's essentially a sit down cafeteria with a buffet line where food is kept warm by steam trays. I would suggest travellers consider passing on the food coupons that come with the Canyon Train ticket and walk about 2 blocks to the center of Williams where there are several places with better food.

Room Tip: Avoid purchasing meals with your train ticket.
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  • Stayed: September 2011, travelled as a couple
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9  Thank danyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,597 - 1,603 of 2,010 reviews

Reviewed 27 February 2012

We stayed here in late February as part of a GC train package. When we checked in we were given all of the tickets/meal vouchers that we would need, along with detailed instructions of dropping our bags off in the lobby in the morning for the train ride to the canyon. I really appreciated that level of organization.

The room itself was OK. The beds were comfortable and there were enough linens. I found the water pressure to be very low. It seemed like there were water saving fixtures installed, which I can appreciate. But the pressure was so low in the shower/sink that it took a long time to properly rinse soap off yourself probably negating any water savings.

In the one night we were there, I had a hard time dialing in the climate control so that it wasn't either super dry and hot, or cold. The climate control was functioning properly, but it was just hard for me to dial in a temperature that was comfortable for me. As a previous traveler posted I initially had the same issue with the curtains blocking the heat blowing out, I fixed this by taking the bible and phone book out of the night stand and using them to weigh down the curtains on the window sill.

The dinner and breakfast buffet was included in our package. It certainly wasn't the Bellagio buffet, but it was good. You could tell the staff was working hard to keep just enough food on the buffet line so that it was fresh and at the same time they weren't wasting any, which is understandable. The pasta station and omelet stations were nice touches. Each time we went away full and satisfied.

  • Stayed: February 2012, travelled with family
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4  Thank Nevada_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

Stayed here two nights in February 2012 in conjunction with taking the Canyon Railway Train. The hotel is located on the same property as the depot which made it very convenient. It has a very inviting lobby with a comforting fireplace burning in February. The accommodations were CLEAN and very nice. All staff were friendly and helpful. Spenser's Pub inside the hotel is a nice little gathering place for a cocktail or a small bite to eat in the evening should you not want the buffet offered at their Depot Cafe or do not want to go into town. The town is also walking distance to the hotel. We recommend this hotel and would stay there again.

Room Tip: It is only two floors, so if you don't like a bottom floor ask for an upper floor. It is a &quo...
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  • Stayed: February 2012, travelled as a couple
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1  Thank bamjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We stayed here a couple of nights and took the train up to the rim.

A busy but quiet hotel, ideally suited for the train up to the Grand Canyon Southern Rim. The room was roomy, clean and quiet and was cozy and warm despite the very cold temperatures outside.

The food in the buffet was varied and of a good quality and most of the staff were cheerful and helpful.

  • Stayed: April 2011, travelled as a couple
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Thank AngusDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2012

This hotel in Williams is actually about an hour south of the Grand Canyon's South Rim. Unless you are among those who plan a year ahead and are able to book at the South Rim or Tusayan, Williams is about as close as you're going to get. We didn't have a view to speak of, but this is a sound place to rest your head and that's all we did at this hotel...sleep...two nights. We stayed in a newly renovated room (paid small price differential). The bed was comfortable. The room was clean, and we'd had maid service after the first night. We'd checked in after midnight, and the staff was friendly and informative. Downtown Williams is a few streets away, and was an unexpected surprise, being actually a really cool place for western wear & Route 66 nostalgia if you don't mind looking like a tourist.

  • Stayed: July 2011, travelled with family
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3  Thank CocoGracieandMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2012

As a manager of people I recognize when the person leading a team of service people has either "checked out" or is a poor leader. This is clearly the case at this hotel. I read that about the problem a guest wrote about on Trip Advisor re curtains covering the room heater. The GM wrote back that they would address the issue months ago. We arrived last week and the issue was the same in our room. Additionally, no service was offered with our luggage. We had to haul of baggage from the parking lot to our hotel (the elevator near our room was out of service so it was a longer hike than it should have been). Service in the restaurant matched the food - abysmal. We had to request cups for our bathroom. The room clearly had mold. My family had allergic reactions. I know AAA offers this package and the price appears to be a bargain. Well, you do get what you pay for and it was surely true here. Recommend a new management team and training for the personal in guest services. Never did we feel like a valued guest but more of an inconvenience to the staff whenever we dined, checked in, whatever. Try one of the other hotels local to the train station. Not worth the convenience. A downer to what was otherwise an outstanding experience to see the grand canyon.

Room Tip: Choose another hotel. If you must stay here request a suite and ask to see the room before accepting...
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  • Stayed: January 2012, travelled with family
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5  Thank TustinTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, General Manager at Grand Canyon Railway Hotel, responded to this reviewResponded 22 February 2012

Thank you for sharing your feedback on your stay at the Grand Canyon Railway Hotel. We appreciate your patronage and would like to offer you our sincere apologies for not exceeding your expectations during your recent stay.

The rooms at the hotel have been under a long-term renovation. In stages, we have been replacing furniture, mattresses, paint, carpet, bedding, curtains, air conditioning/heater units, etc. We have received similar feedback about the curtains covering the ac/heater units and we are working to resolve this issue. We hope to have a cost-effective solution in the very near future.

We have a bellman who can assist with luggage upon request at the front desk. Additionally, we have luggage carts for any guest who would like to transport their luggage to their car themselves. Many guests also find it convenient to pull their car up to the main entrance, under the porte-cochère, to facilitate the loading and unloading of their luggage. We try to make the handing of luggage as worry-free as possible. I apologize that this was not clearly communicated upon your check-in to the hotel.

Regarding your comments about the Grand depot Cafe restaurant: I have forwarded your feedback to the Director of Food & Beverage for review. The Grand Depot Cafe has seen many changes in the recent past and we are continuing to look for ways to improve the food products and services we offer.

Again, thank you for visiting the Grand Canyon Railway Hotel. We hope your recent experience does not prevent you from visiting our hotel in the future so that you may experience our usual high standards of operation. If you decide to visit us again, please ask for me so I can personally ensure that your stay is remarkable.

Jeff D'Arpa
General Manager
Grand Canyon Railway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2012

I just returned from Arizona having stayed two nights pre and post Train trip to Grand Canyon.
Hotel was very clean and service was excellent. Large rooms, clean bathrooms, and coffee maker and staff was very attentive asking at check in if we needed extra towels, or coffee. Bath amenities were provided in shower and free internet. Large lobby/lounge area with lg fireplace. Nice bar and restaurant and a buffet restaurant across the way by the train depot. Very nicely done and discount was offered for AAA members staying an extra night. I would also recommend Pancho Mcgillicuddy;s restaurant just a block away from hotel. Some of the best Mexican food I've had in Arizona. Wide range of choices available and full bar.
Was so good, when back the second night.

Room Tip: Ask for second floor, all rooms have views of Mountains. Very quiet. All rooms have two queen beds...
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  • Stayed: January 2012, travelled with friends
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1  Thank travelagent0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Canyon Railway Hotel

Address: 233 N Grand Canyon Blvd, Williams, AZ 86046-2563
Region: United States > Arizona > Williams
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williams
#4 Business Hotel in Williams
#5 Romantic Hotel in Williams
#5 Family Hotel in Williams
Price Range: £98 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Canyon Railway Hotel 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the luxury of a bygone era at Grand Canyon Railway Hotel. Designed to resemble the century-old train depot that housed the original Fray Marcos Hotel, our hotel is a relaxing retreat in a picturesque Western setting. The 298-room hotel is just a block away from downtown Williams and historic Route 66. Combined with a variety of amenities such as complimentary wi-fi, an indoor pool and hot tub, delicious dining options at Grand Depot Cafe and Spenser's Pub, The Grand Canyon Railway Hotel is the perfect place to stay before embarking on your grandest of journeys! ... more   less 
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Also Known As:
Grand Canyon Railway Williams
Fray Marcos Hotel
Hotel Grand Canyon Railway

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