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Grand Canyon Railway Hotel
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Reviews (2,356)
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Reviewed 7 February 2013

We stayed here as part of our package we booked to visit the Grand Canyon. We arrived on a Sunday night to begin our adventure. Our package included Sunday night at the hotel with dinner included, breakfast the next morning before boarding the train for the trip to the canyon, a coach tour of the South Rim, then a night at Maswik Lodge at the canyon, train trip back to Williams the next afternoon (which gave us all day at the canyon to explore), dinner that night and then breakfast the next morning before leaving to continue our Route 66 trip.

This hotel is out of this world. We were there the first week in December so all the christmas decorations were up and it was so pretty to walk around and look at. It also makes a lovely view from your window in your room. Also they had the Polar Express running for the children with Santa, thought that was a great thing as the children were so excited and happy on their return. Also funny to see the parent walking around in their pjs as well as the kids.

The staff are friendly and helpful. The room we had was large and the beds were very comfortable. Breakfast is a very substantial buffet and you can eat as much as you want. The hotel also organise your luggage to be taken over to the train for you prior to boarding. You need to bring all your luggage down and the tag it and store it in the luggage room while you are away as you are put into a new room on your return from the canyon.

There is nothing that you need to do, when you arrive at the canyon your luggage is taken to your room and then on departure you leave your luggage in your room and they organise to have it taken back to the train and then on arrival back at the hotel it is taken to your new room. You really do feel like royalty.

The dinner meal is also lovely and we had no complaints about anything. There is also a lovely souvenier shop there with so much to look at. We also went for a walk around Williams taking in the sights and the christmas lights. It was lovely as the last time we were here 3 years ago Williams was covered in about 4 foot of snow so we did not get to see anything but this time we beat the snow and saw what a beautiful town Williams is.

I would definately stay at this hotel again and do the train into the canyon again as it is the only way to go.

Room Tip: No room is bad all have good views and great bedding.
  • Stayed: December 2012, travelled with family
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9  Thank Venice N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2013

I spent a few nights here in 2001 and thought it was suitable for the price; that's no longer the case. I'm not sure why hotels in this tiny town are so ridiculously expensive, but they are mostly upwards of $200/night. We booked the "deluxe" room. Entering the lobby, we noted the entire lobby area was cordonned off with yellow tape and plastic tarps. In essence, there was no lobby, just a small passageway to the front desk. Check in was smooth and the girl was friendly. Our "deluxe "room did not appear that deluxe to me. The toilet immediately overflowed, prompting a return trip to the front desk. While in the process of changing rooms, I asked how the deluxe room differed from the standard rooms. The reply was almost humorous - the deluxe rooms have a flat screen TV and a mini refrigerator. Who knew I'd been living in a "deluxe" house for 15 years? Certainly the extra $35/night did not merit these "deluxe" amenities. The furniture was well worn, carpet was dirty, and lighting practically non-existent.
The morning following our check in, we noticed our room keys did not work in the pool area. When I called the front desk, I was told that was because our record only had us down for a one night stay. I informed the front desk had paid for 3 nights in advance. She asked me for "proof," as if I were lying to her. Fortunately I had saved a copy of the email for her "proof." She seemed genuinely shocked I was correct on the matter. The beds were comfortable and we slept well, but not $235/night well. Noting many newer properties have sprung up in Williams, I won't be returning to this particular property. All in all, it was a comedic cacophony of errors and sloppy mistakes, not meriting this price point.

  • Stayed: January 2013, travelled with friends
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5  Thank Drroady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, Public Relations Manager at Grand Canyon Railway Hotel, responded to this reviewResponded 4 February 2013

We do apologize for the appearance of the Railway Hotel's Lobby during your time with us. During the recent cold weather, when overnight temperatures dipped below 0 degrees, we had a few pipes burst and some flooding in the lobby. Thankfully, we were able to get that under control and limit the inconvenience to our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

i was very please with our vistit here. i would have liked to stay longer. we enjoyed the pool and the grounds. It was nice to see santa was still there on the 28 of decembre.
I would have been nice to know that the price included breakfast in the am. I went running around williams looking for something to eat, and when I returned I was told that the breakfast was included.

  • Stayed: December 2012, travelled with family
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1  Thank lucylee22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2013

Not the cheapest in town by far, but we use this hotel when we lead tours, which works very well. We and all of our clients have always been very satisfied with staying here. The rooms are nicely furnished, very clean and comfortable. The lobby has a nice "Wow!" factor.The staff is helpful and friendly and the hotel's bar has tasty food, but nothing extraordinary. No full breakfast served on site. The hotel is very conveniently located from the train station, if you are taking the train to or from the Grand Canyon and also very close to other eating establishments nearby and on Rt.66 in downtown Williams. Tour Operators- you would work through Xanterra to make group reservations, which means the usual corporate stuff, but they are friendly and generally helpful. Just be prepared to get a new person as your contact on a regular basis...... it's corporate. If you want to talk to someone actually AT the hotel, it can be a challenge. Ask for a front desk number. They have a full service restaurant a hop away, and meals there can be included in your package. We recommend it for a very lovely stay in the sweet, historic town of Williams for individuals, families and groups.

  • Stayed: October 2012, travelled on business
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Thank detaildiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

We have visit the Grand Canyon before and have always driven. This year we decided to visit during the winter and to take the train. The train portion of our trip was fun, entertaining and convenient. Although we had a very marginal host in our train car, the scenery and convenience made the train a very enjoyable way to visit the Grand Canyon. We purchased a hotel package which included dinners and breakfast, served buffet style. Well the food just was not very good - the breakfast was very poorly presented with frozen waffles served! Yikes - if it comes down to that then just leave those flavorless, frozen waffle slabs off the menu. Our room was a long, cold walk to the lobby area, through a maze of hallways. The room's decor lack imagination. So yes to the train and no to the room and food.

Room Tip: This is a large facility. Ask for a room that is close to the lobby. Very confusing layout.
  • Stayed: January 2013, travelled with family
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1  Thank NWBallardTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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