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“This is the room I expected at the Disney Grand Californian”

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Grand Canyon Railway Hotel
Ranked #3 of 30 Hotels in Williams
Certificate of Excellence
GreenLeadersGold level
Tucson, Arizona
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“This is the room I expected at the Disney Grand Californian”
Reviewed 19 October 2013

Traveled with my Aunt and Uncle (in their 60's) to visit the Grand Canyon and Sedona. All three of us stayed in a suite, Room 2372. Updated beautifully. Looked brand new - all upgraded fixtures, etc. This room had a separate sleeping area and bathroom - large patio - we enjoyed it immensely.

Beds are very comfortable - two queen size - heavenly bed style with extra pillows. Couch in living room was very firm and very comfortable. Suites have refrigerator, wet bar, vanity area with sink outside of bathroom - Keurig coffee maker and pods. I'm not sure what my total cost was for the room as I booked the room as a package with the train trip - however, I am sure it was less than what I paid at the Disney Grand Californian and much nicer. The cafe for meals is buffet style, but it was good and had a nice variety for breakfast and dinner.

Spenser's Bar is on site and is very nice, well appointed with dark wood and has an upscale old style saloon feel. Happy hour is very reasonable and chips and salsa are complimentary. The salsa is homemade and very tasty.

This hotel would have been rated excellent, but the hallways need update - I think they weren't updated with the rooms and have a smell similar to a retirement community. That is the only downside and my time in the hallways was minimal. Would definitely recommend and I would stay here again.

If you book the train experience, book the luxury cars - well worth the extra money - great views and more space to relax on the 2 hr. trip.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Rhonda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Upland, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 October 2013 via mobile

Booked a three night hotel and train adventure to the Grand Canyon though AAA. Package included meals and overnight in Maswik hotel in the canyon. Check in was easy and all vouchers were ready at Train depot. Rooms were nice, pool and decent gym. Breakfast and dinner was Buffett style and was good. The train was amazing! We upgraded to luxury level and it was well worth the small cost. Train and transfer to Maswik hotel was easy as they handle all luggage. Maswik was acceptable but would have picked another hotel. As the park just opened and seemed at 30% the dinning area seemed understaffed and unable to keep up. Especially in the Pizza cafe side. The front desk did not provide instruction how to return to the train and upon check in from our train arrival our room was not ready for a few hours. Again would book a different hotel. The bus tours were nice especially the sunset tour. Train back to Williams was perfect and check in again at the hotel was simple and the room was ready with bags waiting. This was a great trip for my parents. Over all experience was a 4 star!!! Book something other then the Maswik.

Stayed October 2013
Helpful?
1 Thank Bud32695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, Public Relations Manager at Grand Canyon Railway Hotel, responded to this review, 22 October 2013
Thank you very much for sharing your experience with us. We use feedback like yours to improve our guest experience, and your comments have been forwarded to our colleagues at Maswik Lodge for their review. Safe travels, we hope to have your family as our guests again sometime soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aliquippa, Pennsylvania
Level Contributor
138 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 October 2013

We drove to Williams from Sedona (where we were staying in our timeshare) and spent the night in the hotel to be able to catch the train in the morning. I booked this as a package: overnight stay, buffet dinner and breakfast and round trip train tickets, overnight stay in the Grand Canyon. It also includes admission to the park (although we have a park pass). Registration was quick and courteous. A quick walk to the train depot to pick up the train tickets was also expedient, but could have been a little friendlier. . The room was very clean and bed was comfy. The bar area is really nice and waitstaff were friendly. There is plenty of parking-fortunately our room was right inside a door next to the parking lot. The buffet was just "OK". We gave away our breakfast tics and opted for a muffin and coffee. Bags are placed in the lobby at 8:30 am and they were placed in our room at the El Tovar Hotel in the park. The train ride is a lot of fun! This is the way to go if you are visiting the Grand Canyon and spending the night. Williams is situated on RT. 66, and we had fun exploring the town.

Room Tip: You might want to ask for a room close to the parking lot entrance to avoid a lot of walking. But th...
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Green Features: The hotel is very eco friendly: shampoo, conditioner and body lotion are in large bottles bolted to the wall. No bottled water is sold in the hotel and store area: it is sold in cans.
  • Stayed October 2013, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank LizF1528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 October 2013

We had a nice experience here. The hotel, while perhaps in need of some updates, is nicely integrated with the Grand Canyon Railway next door and convenient to the best part of Route 66 through Williams. The hotel staff was friendly and helpful (we found some of the railway staff less so, but that's a different part of the operation). They understand what kids need, down to a modern playground. We had a good dinner at Spenser's Pub. I'd stay here again.

Room Tip: Be aware that the Santa Fe Railroad is immediately south of of the hotel, so that end of the hotel i...
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  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Azguy602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside, California
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 October 2013 via mobile

The hotel was clean, quiet and sufficient. There is plenty of parking, but you may have to walk a bit with your luggage to get to your room. Fast, friendly and efficient checkin. The breakfast availability could be better. You have to order lunch boxes from a nearby restaurant. I would have liked to have breakfast in the hotel itself. But otherwise it was a great stay.

Stayed September 2013, travelled with friends
Helpful?
Thank Steffen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swanland
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 11 October 2013

We found this hotel very clean and comfortable. The staff were friendly and helpful and were able to advise about places to eat. Williams is a small town with a remarkable 'buzz' about it at night. The hotel is right next to the railway and it is possible to catch the train to the Grand Canyon, but we understand that this is quite a slow journey. It was however quite interesting to see the actual trains used.
The hotel is within easy walking distance of both shops and a good variety of restaurants. Just be careful walking at night as the area around the station is not well lit and you have to cross the railway tracks.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 October 2013

We had the three-night Grand Canyon Railway package that included two nights at the hotel and one night in the Grand Canyon. Hotel is very clean and the staff was extremely helpful. They have a system that works in every direction. Only drawback is price does not match the quality of the room.

Room Tip: ?? Our room was already chosen for us both going and coming from the Grand Canyon. Both were very n...
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Green Features: Outstanding! Recycle receptacles in every room even on the train. Obviously, they were available in the Grand Canyon as well as water bottle refill stations.
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank pagescreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Canyon Railway Hotel

Property: Grand Canyon Railway Hotel
Address: 233 N Grand Canyon Blvd, Williams, AZ 86046-2563
Region: United States > Arizona > Williams
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williams
#4 Business Hotel in Williams
#5 Family Hotel in Williams
#5 Romantic Hotel in Williams
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Canyon Railway Hotel 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the luxury of a bygone era at Grand Canyon Railway Hotel. Designed to resemble the century-old train depot that housed the original Fray Marcos Hotel, our hotel is a relaxing retreat in a picturesque Western setting. The 298-room hotel is just a block away from downtown Williams and historic Route 66. Combined with a variety of amenities such as complimentary wi-fi, an indoor pool and hot tub, delicious dining options at Grand Depot Cafe and Spenser's Pub, The Grand Canyon Railway Hotel is the perfect place to stay before embarking on your grandest of journeys! ... more   less 
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Also Known As:
Grand Canyon Railway Williams
Fray Marcos Hotel
Hotel Grand Canyon Railway

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