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“Short family trip”

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Grand Canyon Railway Hotel
Ranked #4 of 30 Hotels in Williams
Certificate of Excellence
GreenLeadersGold level
Seoul, South Korea
Level 5 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Short family trip”
Reviewed 5 January 2014

We stayed at the hotel as part of a package, with meals and transport to the Grand Canyon included. It was clean, and nicely appointed. Not luxurious, but functional and well maintained. I didn't go for the suite, but rather the deluxe room. It didn't seem that deluxe to me, just a large room with 2 beds. Our room was on the 1st floor, so at times seemed a little loud. Hotel staff were friendly and gave good information. Lots of little kids here for the Polar Express so that adds to the noise and complexity. Ask to be away from children if that is not your thing. Also, ask what time the Polar Express returns and eat before it arrives. Also, don't count on grabbing a bite right before the train and departing, everybody else is thinking the same thing. Food was not awesome, but it was what I expected given the high number of kids. If you are looking for a gourmet experience, try elsewhere. We were there for the tourism aspect, not the dining, and we were satisfied.

Room Tip: courtyard facing rooms might be nicer and more quiet, rather than street or train facing rooms.
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Green Features: recycling is pushed and recyclable bins are placed everywhere, even on the train.
  • Stayed January 2014, travelled with family
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Helpful?
Thank boolbada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Honolulu, Hawaii
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 January 2014

We stayed at the Grand Canyon Railway Hotel mainly because we were going on the Polar Express Train Ride. We booked a suite and it was very specious. Loved having a microwave and refrigerator in the room and made good use of them. The beds were comfy and we had a view of the Grand Canyon Railway depot which was decorated for Christmas. Route 66 was about a block away with little shops and restaurants and a circle K convenient shop. Very friendly staff at the hotel. Warning if you do not drive in Williams, there are VERY few cabs in this town. I highly recommend you rent a car while staying here. Otherwise, you may end up getting a cab from Flagstaff and they will charge you from the time they leave there (which is about a 40 minute drive away/$70).

Room Tip: View of the train depot is great for children. 2nd floor is less noisy.
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  • Stayed December 2013, travelled with family
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Helpful?
Thank Chibi_mochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, Public Relations Manager at Grand Canyon Railway Hotel, responded to this review, 16 January 2014
Thank you very much for taking the time to share your experience with us, we hope to have you as our guests again sometime soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Quinta, California
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 December 2013

This was a package deal. When we checked in, the front desk staff was a little edgy, maybe because the polar express and kids running all over the place. Our room was super nice and tucked in a corner. The buffet was better then the reviews stated, everyone was extremely friendly (not like Californians) The christmas decorations were amazing, and the grounds are very clean.The train ride is a must! Had a blast! Was very impressed with the help of transferring luggage back and forth between hotels. Boarded our dogs here to!!! The staff were amazing and felt comfortable to enjoy my weekend. They took good care of my boys! Great place to stay!

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank Dee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, Public Relations Manager at Grand Canyon Railway Hotel, responded to this review, 16 January 2014
Thank you very much for taking the time to share your experience with us, we hope to have you as our guests again sometime soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tempe, Arizona
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 December 2013

The train ride is wonderful and the kids will love it! Tip: Skip the buffet at the hotel and find another restaurant. The rooms are a must right next to the train depot. If it's full, there are plenty of other places nearby.

  • Stayed December 2013
    • Value
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Helpful?
Thank Azbeach448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phoenix, az
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 December 2013 via mobile

I loved this hotel and the train experience. Specific to the hotel stay: the beds were super comfy and the room stayed nice and warm as it snowed outside. The bathrooms are a bit dated, but clean and adequate. We did the package with breakfast and dinner buffets, and the food was better than I expected! Really awesome selection and the quality of the dinner was above average for a buffet. I highly recommend it!

Re the Polar Express: expect a long line at check in, but the staff moved things quickly and people were friendly and in the holiday spirit. They had the movie going on a big screen tv in the lounge so I had a glass of wine while the kiddo watched the movie and colored. The train experience was fantastic, and I'm glad we stayed in the railway hotel for convenience! This was one of the best Christmas experiences I ever had, and the hotel did it right from check in to check out. We loved it!

Stayed December 2013, travelled with family
Helpful?
Thank outofPHX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, Public Relations Manager at Grand Canyon Railway Hotel, responded to this review, 16 January 2014
Thank you very much for taking the time to share your experience with us, we hope to have you as our guests again sometime soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williston, North Dakota
Level 5 Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2013

We upgraded to deluxe room which was good for a family. Rooms are large and beds comfortable. Close to everything associated with train stuff. Park your car and forget it is a good thing. Staff very accommodating as we left a phone on the train.....they made the calls and it was returned within an hour!!

Room Tip: Upgrade to deluxe room. Has a fridge if you need one
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  • Stayed December 2013, travelled with family
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Helpful?
1 Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xanterra, Public Relations Manager at Grand Canyon Railway Hotel, responded to this review, 16 January 2014
Thank you very much for taking the time to share your experience with us, we're glad we were able to return your lost phone promptly, and we hope to have you as our guests again sometime soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OC
Level 6 Contributor
124 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 27 December 2013

I took my daughter to the Polar Express and stayed at the Grand Canyon Railway Hotel. The rooms are clean and simple. The buffet for dinner and breakfast had a nice assortment of foods to choose from. The Polar Express was very well done, our chefs Kaylee and Drew were great. Kaylee and Drew engaged the kids and parents into the feeling of Christmas.

Green Features: The hotel is very environmental friendly, instead of small shampoo and soaps they have large re-fill able containers.
  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank OCBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Canyon Railway Hotel

Property: Grand Canyon Railway Hotel
Address: 233 N Grand Canyon Blvd, Williams, AZ 86046-2563
Region: United States > Arizona > Williams
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Williams
#4 Business Hotel in Williams
#5 Family Hotel in Williams
#5 Romantic Hotel in Williams
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Canyon Railway Hotel 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the luxury of a bygone era at Grand Canyon Railway Hotel. Designed to resemble the century-old train depot that housed the original Fray Marcos Hotel, our hotel is a relaxing retreat in a picturesque Western setting. The 298-room hotel is just a block away from downtown Williams and historic Route 66. Combined with a variety of amenities such as complimentary wi-fi, an indoor pool and hot tub, delicious dining options at Grand Depot Cafe and Spenser's Pub, The Grand Canyon Railway Hotel is the perfect place to stay before embarking on your grandest of journeys! ... more   less 
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Also Known As:
Grand Canyon Railway Williams
Fray Marcos Hotel
Hotel Grand Canyon Railway

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