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“A Pleasant Surprise”

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Comfort Inn Near Grand Canyon
Ranked #10 of 30 Hotels in Williams
Certificate of Excellence
Reviewed 17 February 2014

On our way to the Grand Canyon from our condo in Las Vegas, we made our reservation for the night in Williams, AZ at the Comfort Inn since we knew we would be late heading back to Las Vegas.
My, weren't we surprised upon checking in! The outside appearances were of a low-normal Comfort Inn. Inside: such friendly people, spotless throughout , comfortable beds, easy check-in & check-out. Breakfast buffet was so-so, but everything was hot.
What a surprise to us!

  • Stayed: February 2014, travelled as a couple
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Thank 12345gran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 21 February 2014

Hello 12345gran,

We are humbled by your generous rating and positive feedback for the accommodation we have provided you. Your satisfaction is extremely important to us as we want to provide value services to all our guests for giving us your business.

We look forward to serving your next breakfast in our hotel soon.

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Reviews (564)
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250 - 256 of 564 reviews

Reviewed 11 February 2014

This is just an average place. The rooms were clean. The staff was friendly. This place is in a cute little town with lots of shops and the Train Station that goes into the Canyon. We were just here for the night so it was fine.

  • Stayed: January 2014, travelled with friends
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Thank momslazy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 12 February 2014

Hello momslazy3,

We are grateful to have provided your lodging needs in our hotel and for your time in posting your reviews for our services and accommodation to you and your friends.

We value your business and we look forward to your next visit in our hotel in the near future.

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Reviewed 4 February 2014

We stayed here as we had a good experience in September 2012. We had a king room 126 ground floor. Bed was fabby, so comfortable. Whilst everything seemed clean the room had a strong smell, like it was an old smoking room, this was reduced by turning off the air con, it may be that the filters need cleaning or changing, we are not familiar with the workings of these things so are only guessing. Georgia on reception was very welcoming and cheerful,

Room Tip: Choose upstairs to avoid noises from above
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 5 February 2014

Hello Miss Maria W.,

Thank you for visiting Comfort Inn again and for sharing your experience during your stay. Our guests’ concerns are important to us. We will evaluate your concerns and will do our best to correct issues especially in maintaining peaceful environment within our premises.

We value your business and looks forward to your next visit in Comfort Inn in the near future.

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Reviewed 7 January 2014

Due to our shocking car hire company (Avis) we had to wait over 6 hours for our replacement car to turn up. We looked for a hotel just to sit in reception and chill out to kill the next few hours and use there phone.

We ended up going in the Comfort Inn to use the phone. The person on the front desk was very helpful and gave us all the contact details and address. After we sorted all the issues with Avis she said she had a spare room which someone did not want and had paid for so she let us have a power nap in there till our car turned up at Midnight.

Room was big and perfectly clean, the bathroom was big and had tea and coffee making facilities. The hotel also had a pool that looked lovely.

Service was A+, the room was clean and big. I will be staying here in a few years when we do a road trip round America.

Thanks again.

  • Stayed: December 2013, travelled as a couple
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2  Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 9 January 2014

Hello Andy C.,

Thank you for taking note of the hospitality of our staff on duty during your visit in our hotel and we are glad to be able to give assistance to you.

I hope indeed that you can visit us again soon and we have a chance to provide your lodging needs in our hotel.

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Reviewed 3 January 2014

Superficially, this refurbished hotel seems nice, and if you get a room on the second floor and have no reason to interact with the desk staff, then you might be tempted to rate this hotel as very good.

However if you get a ground floor room, and don't appreciate the sound of people on the second floor preparing for their Grand Canyon hikes at 5am, then you are advised to look elsewhere.

Furthermore, if you raise your concerns with the receptionist, you will be disappointed to discover that she will deal with your comments by ignoring you and pretending you're not really there. Weird. This was the catalyst to prompt my first ever TripAdvisor review.

Stayed: January 2014, travelled as a couple
4  Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 5 January 2014

Hello Roger G,

I apologize for the reasons that prompted you to use TripAdvisor review for the first time. Thank you for sharing with us your concerns during your stay at Comfort Inn.

Your comments regarding the service you received at our hotel are very important to us. Please be assured that we have called the attention of the front desk regarding this matter so that situations such as this will never happen again.

Thank you again for bringing this matter to our attention. We hope that we would be given another chance to provide you with the hotel experience that you rightfully deserve.

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Reviewed 24 December 2013

We stayed at Comfort Inn during our Polar Express train trip and it was wonderful. I was skeptical about the cleanliness of the hotel, but it exceeded my expectation and was wonderful. The front desk folks were very friendly and allowed us to check in an hour earlier. Stayed with kids and this place is close to everything in Williams. Breakfast had variety and was good. Would definitely recommend and will come back again soon!!

  • Stayed: December 2013, travelled with family
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1  Thank Vasu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 25 December 2013

Hello Vasu S.,

We indeed find pleasure in reading reviews from our satisfied guests. Your positive comment ensures that we have met your exacting needs and customer service expectation/s. Thank you for the opportunity of providing you accommodation in our hotel.

We will continue on staying on top of our priority and that is to provide the quality of services that you all deserve. Your next visit will be very much appreciated.

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Reviewed 7 December 2013

We stayed here on our Route 66 holiday and we loved it , the hotel was clean and comfortable and with a good location , restaurants are fairly close to walk too but the town is really a very nice place.

  • Stayed: October 2013, travelled as a couple
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1  Thank love2travelGalicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMComfortInn86046, Guest Relations Manager at Comfort Inn Near Grand Canyon, responded to this reviewResponded 9 December 2013

Hello love2travelGalicia,

We are glad that our team has met you preference during your stay in our hotel. Your comment assures us that we have provided you comfortable accommodation. We indeed value comments from our guests as it helps us address should we have shortcomings and be able to make further improvements.

Thank you for your choice to stay in our hotel and we look forward to having the3 chance to provide your lodging needs in our hotel again soon.

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Additional Information about Comfort Inn Near Grand Canyon

Address: 911 W Route 66, Williams, AZ 86046-2229
Phone Number:
Region: United States > Arizona > Williams
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Williams
Price Range: £70 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Near Grand Canyon 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
For your trip to the Grand Canyon, you can ensure it will be a success by booking our train package tour at the Grand Canyon Country Inn. Take in Sights and Sounds of the Grand Canyon National Park. Interesting Day Trips in Incredibly Beautiful Surroundings! We make all the necessary arrangements for the Amazing Tours on the Railway! Situated in Williams Arizona, 56 miles from Grand Canyon National Park. The perfect lodging spot for the vacation of your dreams! ... more   less 
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Also Known As:
Comfort Inn Near Grand Canyon Hotel Williams
Comfort Inn Williams
Williams Comfort Inn
Williams Country Inn
Country Inn Williams

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