We booked a room at this Motel 6 because it was less expensive than hotels in the nearby Flagstaff, the reviews were so-so, and it was close to the Grand Canyon.
When we checked in, we were given the wifi password. The password did not work and we were unable to get connected. We called the front desk a couple of times to try to resolve the issue. Finally we gave them three hours while we drove to Flagstaff to spend the afternoon. When we got back, the wifi still wasn't working so we went to McDonald's to attempt to get some work done. When we came back (this is a total of 6-7 hours later) the issue still was not fixed.
Furthermore, we noticed a discrepancy on our bill...the motel was charging us much much more than what we had the email confirmation for through Expedia. After being on the phone for Expedia for an hour and waiting for them to talk to the motel staff back and forth, we were declined the difference.
The motel walls are super thin and we were able to hear noises up and down the hall and from the neighboring rooms into all hours of the night. The room itself smelled musty and humid and the hallways smelled like beer.
The only reason I have rated this experience as "poor" instead of "terrible" is because the manager came in early the next morning to fix the issue. She fully refunded us our second night stay (we were adamant about leaving ASAP and getting a hotel in Flagstaff instead), finally fixed the price difference issue and credited that back to us (after a good 30-40 minutes), and gave us a discount for the first night's inconvenience.
Point of all this: Save yourself a headache and some time and just book a hotel in Flagstaff instead of Williams.
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- Also Known As:
- Motel 6 Williams East - Grand Canyon Hotel Williams
- Motel Six Williams
- Williams Motel 6
- Williams Motel Six