To me, for a place like this, unless the food is really exceptional or really bad, the service can be more important in making a memorable meal. Sounds like that not everyone has had such a good experience here. Amy shines. She is the right combination of friendly, personable, attentive without being in your face. An engaging person who seems to really enjoy people.
The food was good too (pasta and sausage). Just stay away from the tap water until they invest in an RO unit.
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