All I can say is that the staff at this motel are completely incompetent and it appears are unable to follow or complete simple tasks. We purposely per-booked this motel as we are driving Route66 and are on the road all day everyday. So to arrive after dark to find my room had been sold just 3minutes previous to our arrival because the information the receptionist took was COMPLETELY wrong! And to make it worse the manger kindly rubbed it in over and over that 3 minutes previous we would of had our room. We were then offered at a hell hole of a motel out of town and away from all the action...great! We had no choice as all the other motels were fully booked. All in all this motels staff need a lesson in how to correctly fill out customer details and in customer service when they make such a massive mistake! What a joke and what complete idiots!
- Official Description (provided by the hotel):
- The Highlander Motel is located on historic Route 66. A unique Motel that was originally built in the 1950. We have eleven rooms. within blocks of restaurant's , gift shops , local bars and grocery store.The highlander motel is a non smoking and no pets property. ... more less
- Reservation Options:
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- Also Known As:
- Highlander Motel Williams