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“Don't Care About Your Business!!!”
Review of Highlander Motel

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Highlander Motel
Ranked #17 of 30 Hotels in Williams
Flatwoods, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't Care About Your Business!!!”
Reviewed 19 September 2013

I've called on three different days during the time their website says to call for reservations. I always get nothing but an answering machine. Left a message a week ago and they have never returned my call. They want you to submit your credit card info via email but I am not comfortable with that.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
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Netherlands
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 September 2013

As a base for visiting Grand Canyon (still a 1 hour drive) we stayed in the Highlander Motel in Williams. The motel is small, but the rooms as large enough and sufficiently well-equiped, having a fridge and microwave. Some rooms are renovated, which looked really nice, although the non-renovated ones were certainly OK too. Good showers and beds.

Williams itself is a good place to stay, you still get a route-66 vibe while walking through this little town.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Bartme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 September 2013 via mobile

All I can say is that the staff at this motel are completely incompetent and it appears are unable to follow or complete simple tasks. We purposely per-booked this motel as we are driving Route66 and are on the road all day everyday. So to arrive after dark to find my room had been sold just 3minutes previous to our arrival because the information the receptionist took was COMPLETELY wrong! And to make it worse the manger kindly rubbed it in over and over that 3 minutes previous we would of had our room. We were then offered at a hell hole of a motel out of town and away from all the action...great! We had no choice as all the other motels were fully booked. All in all this motels staff need a lesson in how to correctly fill out customer details and in customer service when they make such a massive mistake! What a joke and what complete idiots!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wadeycakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 September 2013

If you want the feel of the old Route 66 this is the place. They have been putting a lot of work into the motel. We reserved on line but called first and still a big miscommunication. I asked THREE times if the bed was a queen size and I was ASSURED it was. We got there and they were double beds. Not nice. But, a Very Good location and great people. The room was small, a little worn out but clean.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeorgeKaplanRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
España
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 September 2013

Fantastic option to stay at in Williams! The Belgium guy at the front desk is simply fantastic and super kind! Without even asking, when we arrived, he gave us several maps indicating where to go and what to see.

The room was just perfect and everything was nice and clean. We had paid for the renovated room. There was as usual complimentary coffee, and we were very suprised to know that we could take from the fridge at the front desk, water and many other stuff they had there for free!

I would definitely stay here again when travelling to Grand Canyon, which by the way, is around an hour away from the hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lamissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enon, Ohio
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2013

Quaint 60s style motel..... Being renovated by the owner, a room at a time. We stayed in one of the refurbished rooms, the Marilyn Monroe Room, very small but had everything we needed. The owner came by to talk one evening while we sat at the tables/chairs outside each room. The owner and the manager were so helpful, and offered discount coupons to places in town, and talked about their favorites. Everything was in walking distance. We stayed one night, and decided to make it a second night. Wonderful hospitality!!

Room Tip: Ask for a renovated room!!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MomMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 September 2013

We stayed for the third time in this motel in historic Williams and for the third time in a row we had a great experience! The motel is an older building, but it fits totally with the vintage atmosphere in Williams. The rooms are well kept and maintained, there is a flatscreen tv, microwave, everything that you need. Did I mention the fluffy towels?

Oh, and the mattresses! The owner said he replaced all the mattresses when he bought the motel a couple of years ago and he wasn't cheap!
We also noticed that since our first stay almost two years ago, some of the rooms have been renovated. The owner gave us a look in these room and they look very stylish, he did a great job there! He said he is in the process of renovating all rooms, but to me, even the not renovated ones look perfectly fine!

In the little reception is a refridgerator where you can get some juice and pastries. Alain (the owner), makes very sure you're not leaving with an empty stomach. He really wants to take good care of his guests.

The staff is very friendly and helpful. I couldn't believe the cleaning lady still remembered us from previous visits.

Overall this is a great place to stay and that comes from a spoiled brat like me who always avoided motels like the plague :-)

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yessica_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highlander Motel

Property: Highlander Motel
Address: 533 W Route 66, Williams, AZ 86046-2332
Region: United States > Arizona > Williams
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
#2 Best Value Hotel in Williams
#6 Family Hotel in Williams
Price Range (Based on Average Rates): £
Hotel Class:2 star — Highlander Motel 2*
Number of rooms: 11
Official Description (provided by the hotel):
The Highlander Motel is located on historic Route 66. A unique Motel that was originally built in the 1950. We have eleven rooms. within blocks of restaurant's , gift shops , local bars and grocery store.The highlander motel is a non smoking and no pets property. ... more   less 
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Also Known As:
Highlander Motel Williams

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