To be fair, I didn't even stay. My wife and I arrived and were pretty appalled at the neighborhood and the dinginess of the hotel. Since there is no street view to see it, it's on a side road off I-40 across from a used ATV lot.
However, it's the management that made this terrible. After deciding not to stay, I asked the attending clerk about canceling the second night. I was a hotel Comptroller so I understand no-show reservations and had no problem with the 1 night charge. The clerk says he can't access the system and that I have to speak to the GM in the morning.
When I call the GM, Mr. Patel, he informs me that I did not make it inside the 24-hour cancellation (because I had to wait until the next day) and after protesting, he re-states that I should have cancelled the day before (which his own clerk wouldn't do). When I cut him off to make ask him something, he tells me to "shut up and let him finish," at which point he just says the same thing. After the second time, I told him that if he needed the money so bad he could keep it, that I would rather just let other people know what terrible service they offered and that I would never recommend a place that tricked people by refusing to cancel the second day despite 24-hour notice.
It is well worth it to stay in Flagstaff at a good hotel and take the nice drive up US180 to the Grand Canyon than to stay in a rudely staffed dump like this one.
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- Also Known As:
- Howard Johnson Express Inn - Williams Hotel Williams
- Williams Howard Johnson
- Howard Johnson Williams