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Quality Inn Near Grand Canyon
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Reviews (348)
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All reviewsfront deskroom was cleangrand canyonwafflessnow stormwould stay here againthe breakfast areastaff was friendly and helpfulseparate buildingfree breakfastdecent breakfastnice sizeconvenient locationeasy accesstourist townnice staystayed here for nights
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Reviewed 16 December 2013

My partner and I were driving through a blizzard from The Grand Canyon to Las Vegas and decided to pull off the road to inquire about road conditions we'd be running into, which would help decide whether to keep driving or stay overnight.

We were greeted by a young lady named Casey who could not have been more helpful, pleasant and kind. She took the time and effort to go on-line to look at road conditions, check for any accidents and give us some advice based on her personal knowledge and experience of driving in these conditions on this stretch of highway. She could have easily convinced us to stay the night at her hotel but instead she gave us reassurance and some great advice should we decide to get back on the highway. During our indecisiveness she told us to help ourselves to coffee in the dining area. She even went as far as going outside in the snow storm to check the suitability of the tires on our rental car; informing us that they were new tires and not making us feel stupid for not knowing how to check this ourselves, lol. When we decided to get back on the road she gave us several coupons for local restaurants.

I was hoping to find a direct contact for this hotel but I can't so I thought this would be the next best way of getting our "Thank-You" across. We (people) are quick to complain when we encounter what we perceive to be poor customer service but I think we need to do a better job at expressing gratitude when we have a positive experience with a service.

Again, this really isn't a review of the hotel but more a "review" of Casey. Her genuine kindness and generosity was recognized and truly appreciated.

  • Stayed: December 2013, travelled as a couple
    • Service
2  Thank Imbizo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlagSuper8, General Manager at Quality Inn Near Grand Canyon, responded to this reviewResponded 14 February 2014

I'm so happy to hear we were able to assist you on your travels. I always love hearing good feedback about our staff here at Quality Inn near Grand Canyon. If you're ever coming back through this way; we'd love to have the opportunity to showcase our hotel for you. Thank you for the review and kind comments.

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Reviewed 3 weeks ago via mobile
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Stayed: April 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2018
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  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2018
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  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile
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Stayed: March 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Sundrea M, General Manager at Quality Inn Near Grand Canyon, responded to this reviewResponded 4 April 2018

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