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“Run. Don't even look back!!!”

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Quality Inn Near Grand Canyon
Ranked #9 of 30 Hotels in Williams
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Run. Don't even look back!!!”
Reviewed 1 January 2014

Walls, floors, tub, shower, sheets etc. There wasn't one thing that wasn't stained broke or breaking. TVs are ancient. We ended up in a handicap room somehow with a showerhead that the average person could not fit under. We went to the desk to request a new room. Got to that room and it smelled like ciggeretts everything was stained. The heater was broken. The tub was discuting. By the way you can't have a king size bed without a handicap room. FYI. So not worth the money. Look elsewhere. This place is a joke!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cowgirl247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlagSuper8, General Manager at Quality Inn Near Grand Canyon, responded to this review, 14 February 2014
Traveler, I appreciate your review. We are in the process an extensive renovation and I'm sure if you return, you'll be pleased with the changes that have already been made and the ones that are happening in the coming months. This hotel had been neglected from the previous owners and we are now in the process of turning it around. I apologize for the inconveniences and assure you wont have to experience them again.
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280 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
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English first
Ottawa, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2013

This hotel is about an hour drive from the Grand Canyon. We wanted a clean and cheap place to stay and that's what we got. The room was clean but dated. We didn't mind that as we were only there for a night. The toilet and bath was behind a door and the sink was outside the toilet/bath which i liked. It was a step down from the Las Vegas strip where we were staying at the Venetian and Mandelay Bay but it fit the bill for what we were looking for.

The breakfast was nice and consisted of waffles, toast, pastries, juice, sausage, tea/coffee, yogourt and bacon. It was odd that no eggs were served but we didn't mind as there were plenty of options.

The ladies at the front desk were friendly and helpful. The beds were comfortable.

I would stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnyaM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlagSuper8, General Manager at Quality Inn Near Grand Canyon, responded to this review, 14 February 2014
Thank you for the nice comments. We definitely are not the Mandalay Bay but we strive to be the best at what we do. We hope to so you again one day and show you the improvements we've made.
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Glendale, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2013

Just stayed here a couple nights ago. Took the family to the Polar Express. Staff at the front desk are friendly; complimentary breakfast average; parking decent. Room was blah. Walls are bare with stains; sheets had small black stains on them; mattresses were saggy; found a dirty sock in one of the drawers; tub was stained; old t.v. with no remote control and only a few channels worked with bad reception; no elevator to 2nd level . . . I could go on and on, but I don't want to sound unbelievable. Will stay somewhere else next year for the Polar Express trip.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ctazioli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlagSuper8, General Manager at Quality Inn Near Grand Canyon, responded to this review, 14 February 2014
Traveler, thank you for the review. We have been updating the hotel to make it a more pleasurable experience for our guests. Next time you come to the Polar Express we ask that you stay will us again and i can assure you that you wont be disappointed.
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Halifax, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 December 2013

My partner and I were driving through a blizzard from The Grand Canyon to Las Vegas and decided to pull off the road to inquire about road conditions we'd be running into, which would help decide whether to keep driving or stay overnight.

We were greeted by a young lady named Casey who could not have been more helpful, pleasant and kind. She took the time and effort to go on-line to look at road conditions, check for any accidents and give us some advice based on her personal knowledge and experience of driving in these conditions on this stretch of highway. She could have easily convinced us to stay the night at her hotel but instead she gave us reassurance and some great advice should we decide to get back on the highway. During our indecisiveness she told us to help ourselves to coffee in the dining area. She even went as far as going outside in the snow storm to check the suitability of the tires on our rental car; informing us that they were new tires and not making us feel stupid for not knowing how to check this ourselves, lol. When we decided to get back on the road she gave us several coupons for local restaurants.

I was hoping to find a direct contact for this hotel but I can't so I thought this would be the next best way of getting our "Thank-You" across. We (people) are quick to complain when we encounter what we perceive to be poor customer service but I think we need to do a better job at expressing gratitude when we have a positive experience with a service.

Again, this really isn't a review of the hotel but more a "review" of Casey. Her genuine kindness and generosity was recognized and truly appreciated.

  • Stayed December 2013, travelled as a couple
    • Service
Helpful?
2 Thank Imbizo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlagSuper8, General Manager at Quality Inn Near Grand Canyon, responded to this review, 14 February 2014
I'm so happy to hear we were able to assist you on your travels. I always love hearing good feedback about our staff here at Quality Inn near Grand Canyon. If you're ever coming back through this way; we'd love to have the opportunity to showcase our hotel for you. Thank you for the review and kind comments.
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Additional Information about Quality Inn Near Grand Canyon

Property: Quality Inn Near Grand Canyon
Address: 1029 North Grand Canyon Boulevard, Williams, AZ 86046-2073
Phone Number:
Region: United States > Arizona > Williams
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 30 Hotels in Williams
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn Near Grand Canyon 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Escape to the Quality Inn Williams Near The Grand Canyon recently completely renovated located just off Interstate I-40 and near historic Route 66 conveniently located so you can access hiking, skiing, sightseeing. Board the Grand Canyon Railway nearby take a scenic ride past historic train depots and along the South Rim of Grand Canyon National Park. The Quality Inn Williams lies conveniently between the majestic sights of the Grand Canyon and Sedona known for the spectacular red rock formations, just an hours travel to each. This is an ideal location for your Grand Canyon adventure, especially if plans include Sedona, Arizona or Las Vegas, Nevada. ... more   less 
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Also Known As:
Quality Hotel Williams
Fairfield Inn Williams
Fairfield Williams
Williams Fairfield Inn

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