The management is very nice and try to correct issues but I had repeated billing issues to the point I had to call Hilton's Diamond Desk on numerous occasions. Some of the staff are clueless regarding the Hilton codes of how Diamond members are to be treated. I've stood at the desk waiting to check in for exceptional amounts of time while one particular person would not assist because she was busy being flirtatious with another future guest. This same person has not only avoided or being less than helpful in emails, a few of my co-workers said she was both rude or plain did not respond to their emails to her corporate regarding room rates.
Be a little careful with leaving anything of value at the hotel. Twice my luggage was lost that I left for the weekend. Granted it was found both times, but once it took into the wee hours of the morning to get it and I lost a lot of valuable sleep. There are a lot of DOD people that stay at this hotel too. And I will only said sometimes they are not the most "scrupulous" people to be around. Not that this is the hotel's fault in any way, but I will say I sanitize everything I can as soon as I get checked in. I just think for what this hotel charges, things could be better.
- Official Description (provided by the hotel):
- This inviting, 100% Smoke-Free Yuma hotel offers all-suite accommodations located only two miles from the US Marine Corps Air Station and 1.5 miles from Yuma International Airport. Enjoy complimentary Wi-Fi, breakfast daily and dinner with drinks every Monday to Thursday. ... more less
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