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“A great site”

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Hilton Garden Inn Yuma Pivot Point
Ranked #3 of 33 Hotels in Yuma
Certificate of Excellence
Cranbrook, Canada
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A great site”
Reviewed 6 April 2012

What a great staff led by Jeff Hirsch, the general manager. Barbara and Mark at the breakfast and Sarah and Misty on the front desk. What a great holiday.! The hotel is on a great site only feet from the Colorado River. All in all a great stay. Going back in Oct. Well done Jeff.

Room Tip: River side
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  • Stayed March 2012, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bbrockies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 6 April 2012
Dear bbrockies - Thank you so much for posting a review on our hotel! We are so glad that you enjoyed your stay. We like to refer to our property as a "gem in the desert" & it sounds like you would agree! We also appreciate you mentioning some of our team members & we will be sure to share your comments with them. We look forward to serving you again when you return in October.

Sherri Sheeran
Director of Sales & Marketing
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756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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English first
London
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 March 2012

A modern business style hotel. Similar in design to all Hilton Garden Inn properties. Its so new in fact that if you search for it on Google Earth it’s not even built yet. A nice touch is the old steam engine located right outside, reminding people of the sites heritage.

Room was clean, compact but comfortable with free Wi-Fi provided throughout.
There is a cinema close by but little else. However, drive the three mile strip along 4th Avenue and there is every kind of fast food outlet you could require.

We observed that most people (at least a dozen we spotted) were bringing food into the hotel with them – clearly a sign that the hotel’s smart yet empty restaurant is way too expensive? At one point the chef was leant at the bar chatting to staff as he clearly didn’t have a single order.
I’d imagine the busy function /banqueting rooms across the parking lot are where the real money is made, with many of the attending guests staying in the hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 4 April 2012
Dear lucglobal - Thank you so much for taking the time to post a review of our property. Glad that you found our accomodations to be comfortable & clean. Our staff take a lot of pride in keeping the property well kept for all of our customers. Our restaurant is priced competively with other hotels within the market & hopefully if you return, you can give it a try. Our Executive Chef has put together some delicious choices sure to appease any palate. Thank you again & I hope we have the pleasure to serve you again in the future.

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 4 Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 February 2012

We had such a great time during our last visit to the Hilton Garden Inn that we decided to stay there again when we had a chance to visit Yuma. This second visit was great too, with helpful staff and nice amenities. The property has changed ownership since we last stayed but we saw some familiar faces, which was nice. I have to say the place is starting to show some wear, however. The chill strip along the bar for cooling your beer wasn’t working – a case of design error and poor installation we were told, and a replacement is due in April. A few other items – scratch marks in the elevators and scuff marks – these may be signs of success due to many customers. Of course, the best part about staying here is your proximity to downtown Yuma. We walked over and had the pleasure of enjoying the Rotary Club’s Mardi Gras night. This was a blast. We also ate in the hotel restaurant, which was very good. The verdict: worth a repeat visit. If you haven’t been there yet, this is the place to stay in Yuma.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H20Doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 27 February 2012
Dear H20Doc - What a great review! Thanks so much for taking the time to write it, we so appreciate it. Sounds like you had a great time downtown during your visit. That's one of the great things about our location! Thanks for all your feedback & we look forward to serving you again in the near future!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cathedral City, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2012

I stayed at this hotel while attending a convention in Yuma. It was located in a historic area on the Colorado River, close to the freeway, and within walking distance to a couple of historic sites. The room was large, clean, and came with a refrigerator and microwave. The bed was very comfortable. The pool was heated, a real plus in February. Staff was very friendly and all services were excelent.

Room Tip: Caution although your GPS will get you within a couple of blocks at the last minute it will take you...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank nachuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 27 February 2012
Dear nachuck - Thanks so very much for taking the time to write a review of our property. Reviews are very important to us, not only for feedback but to also aid other travelers coming in to Yuma looking for a place to stay. So glad that you had an enjoyable experience (after you found us.....GPS hasn't quite figured out yet that we're here!) & hope to see you again in the future!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sierra Vista
Level 6 Contributor
263 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 16 February 2012

Stayed in Yuma and tried out this hotel using our HHonor points. They knew we used our points and treated us very well. Beds were brand new and nice and firm. Very nice room. Walking distance to territorial prison. Right off the river with a nice walking path. Fresh cookies at night, fruit in a.m. Parking lot did say park at your own risk, but what choice did we have? We had no problems. Would definitely stay there again.

Room Tip: Some rooms overlook the Colorado river.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jhurd6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 20 February 2012
Dear jannySV - thank you so much for choosing to stay with us! We really do have a great property here in a great location along with an awesome staff to make all of our guests "feel at home". I also want to thank you for taking the time to post a review. Many travelers utilize sites like this in aiding them to choose where to stay. I know I do! I hope we have the pleasure of serving you again.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 8 February 2012

Probably the cleanest and best staff Hilton Garden Inn around.
The entire staff is friendly and helpful.
The rooms are clean and well kept.

Highly recommended for all business travelers

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jimz12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 February 2012
Dear jmrws1 - thank you so very much for the wonderful review you posted about our hotel! These reviews are very important to us as many travelers use them in choosing where to stay. We truly have a "gem" here in the desert along with a fantastic staff that truly deliver superior service. Thanks again & I hope we have the pleasure of serving you again in the near future.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Cruces, New Mexico
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 February 2012

I stayed here for two nights.

I complained about being woken at 3 in the morning by children above jumping off the bed and running around the room.

Moved to room opposite the interstate...noisy.

The bed also had a huge depression in it on the left side room 321,

The driver Anthony is a superb employee if I was a USA resident employ this guy tomorrow he is under used and should be promoted to a customer relations position ASAP.

Tried to stay on an additional night..........such a pain check out.

But all in all not a bad hotel and would return but with conditions...quiet room .....top floor only ...overlooking the pool.....and check the bed mattress first.

Last but not least...grab Anthony and take him out with you for the night...what a nice guy ...and so undervalued.

Room Tip: Away from interstate and check that mattress.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Uglybugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 February 2012
Dear uglybugs - Thank you for taking the time to post your recent review, we do appreciate your feedback. So sorry to hear about your noise & bed issues. Thanks for providing the room number so I can have it addressed right away. You also gave us some great comments about our team member, Anthony! You're right, he is outstanding & does a wonderful job. All of our guests feel the same way about him. I will make sure he is acknowledged. Thanks again & I do hope we have the pleasure of serving you again in the future.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Yuma Pivot Point

Property: Hilton Garden Inn Yuma Pivot Point
Address: 310 N Madison Ave, Yuma, AZ 85364-1417
Phone Number:
Region: United States > Arizona > Yuma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Yuma
#3 Family Hotel in Yuma
#3 Romantic Hotel in Yuma
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Yuma Pivot Point 3*
Number of rooms: 132
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Yuma and wake up on the Colorado River! This new hotel is located on the Historic Yuma Crossing National Heritage Landmark and downtown Yuma's river walk. Enjoy free WiFi and great amenities like on-site restaurant and bar, heated pool and complimentary fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Yuma Pivot Point Hotel Yuma

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