We stayed one night (this visit) July 23 2012. While the hotel itself is clean and new the hotel staff is not very friendly or knowledgeable. My husband is civil service with Air National Guard...not military...but a civilian. For that we recieve a great rate for this hotel and why we have returned to this hotel. We have previously stayed here three other times, all on stop throughs on the way to San Diego. Because my husband is a STATE employee we receive the state government rate. Here is my problem; on our first visit to HGI, the check inn desk employee gave us a hard time with the rate we were being offered saying "you are military, not state government" we went back and forth a few times with me "educating" him in the difference between state and federal government. He said his apologies and finally checked us in and gave us our room keys...everything good. FYI, my husband has proper identification. Our second and third trips to HGI were more pleasent and checked right in no hassel. This last visit on the 23rd we checked in late, prolly close to midnight, and the same gentelman from our first visit was working the front desk. We gave him our ids and again he started with you are in the wrong rate. And again I explained the differences between the two. This time he became rude and started to cut me off. After a few mins he just gave up and checked us in, all while still telling me he was just gonna "give" us the rate. He did not just "give"us us that rate, we deserved that rate! I did not get his name or I would complained to the manager the next day. My husband still thought I should of said something but I was also eager to just get my vacation started. It has been a week now but I am still not happy about the way this man spoke to me. We will not be back to this HGI. It is a clean place to stay but this man has left a bad impression on me. We will book the Radisson on all future stay overs. We travel to San Diego 4-5 times a year but this HGI wont be getting my business unless they educate their staff better!
- Official Description (provided by the hotel):
- Stay at the Hilton Garden Inn Yuma and wake up on the Colorado River! This new hotel is located on the Historic Yuma Crossing National Heritage Landmark and downtown Yuma's river walk. Enjoy free WiFi and great amenities like on-site restaurant and bar, heated pool and complimentary fitness center. ... more less
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- Also Known As:
- Hilton Garden Inn Yuma Pivot Point Hotel Yuma